Scipio
Well-Known Member
- Joined
- Dec 20, 2021
- Threads
- 2
- Messages
- 74
- Reaction score
- 38
- Location
- CA
- Vehicles
- Mach-e GT Performance
- Thread starter
- #1
tl;dr placed order through website, dealer that was taking delivery no longer exists, new owners refuse to honor the agreement with the previous dealership and wont take x-plan, want to charge a very high ADM and didnt even register for the ca clean air rebate. They flat our refuse to transfer the order to a new dealer and said there is nothing I nor Ford can do about it. Ford marketing agrees...
Details
I placed my order for a mach-e GT performance almost a year ago (been waiting for this car for two years), I got a build date of 1/10 and was incredibly excited until earlier this week when I logged on to see if there were any updates and I got a "Sorry to hit the brakes" message saying Perry Ford of Poway had been sold and there was a new dealer I needed to speak with before my order could continue. I talk to the new dealer Aaron Ford asking them to confirm they take x-plan, wont charge ADM, have registered for the CA clean air rebate, take ford options, etc. They refuse to answer anything saying don't worry about it, we can go through all the details once the car arrives, we'll take care of you... I send it in writing and after many calls they finally tell me no we dont take any a-z plan, no we have not registered for the ca clean air and we are looking to add a $10k ADM, we are also looking at installing a new alarm system, paint protection, fabric protection, etc when we receive the car...
I call up other dealerships in the area, they all readily say they do take xplan aren't charging any ADM and have registered for the CA clean air rebate, transfer your order through! They gladly send it in writing. I call Ford marketing and this is where the pain really begins. I am transferred from person to person and department to department wasting hours each day and with each person saying "sorry we cannot transfer any orders from our end". I get transferred to marketing, suv department, ford performance racing, customer relations, etc all to be transferred back to ford marketing. No one can help. Someone from Ford marketing flat out said, just cancel your order and place it with the other dealership... someone else said it has to be done via the new agency they cannot do anything by law... asked me to speak with the general manager of the new owners...
I ask to speak with the general manager of the new dealership to little avail, this morning the second in command to the GM calls me. I ask him to help me and before I can even start he cuts me off and says there will be no talk of transferring dealers and that they cannot do that. I ask if they dont know how or if it's that they wont and he flat out says that they wont, that they are taking delivery of the car and there is nothing I nor Ford can do about it. Absolutely unprofessional, I try to appeal to his sensibilities asking why they would treat their customers this way, that I have been a ford owner for decades, bought the 2005 Ford mustang the day it came out, etc and have been waiting for this car for two years. Didn't help at all, said they can do whatever they want and know that I have to abide by their terms or walk away and that they can make far more money on the car selling it to someone else than me. I ask to speak to the GM (whom I can hear is in the room and is telling this guy what to say) and they refuse saying he's around but busy and doesnt take calls. I ask to make an appointment with the GM and they say they'll take my info to see if maybe it's possible but that they'll just expect to see me when the car arrives in Jan... I ask them why they would ever treat someone like this and what do they expect will happen next? That given the position they are putting me in I will be posting my situation all over social media, leaving reviews of my experience, filing a complaint with the BBB and consumer protection groups, talking to the local media and bringing in lawyers given that this is extortion. His answer, we dont care, do what you need to do, we're telling you that we are taking the car in January and you can accept our terms or walk away...
I call ford marketing back and they say that unfortunately they are right, they cant do anything about it and that they have escalated the case but the answer will be the same... and that given the holidays I can expect to get a call back before new year's or in Jan.
I can't believe this is happening or that Ford or a new dealership would treat their customers this way, the car is being built 1/10, once the car is sent to the dealer I know there's nothing that can be done. I never signed anything with Aaron Ford, it was all through the main Ford website and with Perry Ford which no longer exists, I honestly dont know what to do, please help
Details
I placed my order for a mach-e GT performance almost a year ago (been waiting for this car for two years), I got a build date of 1/10 and was incredibly excited until earlier this week when I logged on to see if there were any updates and I got a "Sorry to hit the brakes" message saying Perry Ford of Poway had been sold and there was a new dealer I needed to speak with before my order could continue. I talk to the new dealer Aaron Ford asking them to confirm they take x-plan, wont charge ADM, have registered for the CA clean air rebate, take ford options, etc. They refuse to answer anything saying don't worry about it, we can go through all the details once the car arrives, we'll take care of you... I send it in writing and after many calls they finally tell me no we dont take any a-z plan, no we have not registered for the ca clean air and we are looking to add a $10k ADM, we are also looking at installing a new alarm system, paint protection, fabric protection, etc when we receive the car...
I call up other dealerships in the area, they all readily say they do take xplan aren't charging any ADM and have registered for the CA clean air rebate, transfer your order through! They gladly send it in writing. I call Ford marketing and this is where the pain really begins. I am transferred from person to person and department to department wasting hours each day and with each person saying "sorry we cannot transfer any orders from our end". I get transferred to marketing, suv department, ford performance racing, customer relations, etc all to be transferred back to ford marketing. No one can help. Someone from Ford marketing flat out said, just cancel your order and place it with the other dealership... someone else said it has to be done via the new agency they cannot do anything by law... asked me to speak with the general manager of the new owners...
I ask to speak with the general manager of the new dealership to little avail, this morning the second in command to the GM calls me. I ask him to help me and before I can even start he cuts me off and says there will be no talk of transferring dealers and that they cannot do that. I ask if they dont know how or if it's that they wont and he flat out says that they wont, that they are taking delivery of the car and there is nothing I nor Ford can do about it. Absolutely unprofessional, I try to appeal to his sensibilities asking why they would treat their customers this way, that I have been a ford owner for decades, bought the 2005 Ford mustang the day it came out, etc and have been waiting for this car for two years. Didn't help at all, said they can do whatever they want and know that I have to abide by their terms or walk away and that they can make far more money on the car selling it to someone else than me. I ask to speak to the GM (whom I can hear is in the room and is telling this guy what to say) and they refuse saying he's around but busy and doesnt take calls. I ask to make an appointment with the GM and they say they'll take my info to see if maybe it's possible but that they'll just expect to see me when the car arrives in Jan... I ask them why they would ever treat someone like this and what do they expect will happen next? That given the position they are putting me in I will be posting my situation all over social media, leaving reviews of my experience, filing a complaint with the BBB and consumer protection groups, talking to the local media and bringing in lawyers given that this is extortion. His answer, we dont care, do what you need to do, we're telling you that we are taking the car in January and you can accept our terms or walk away...
I call ford marketing back and they say that unfortunately they are right, they cant do anything about it and that they have escalated the case but the answer will be the same... and that given the holidays I can expect to get a call back before new year's or in Jan.
I can't believe this is happening or that Ford or a new dealership would treat their customers this way, the car is being built 1/10, once the car is sent to the dealer I know there's nothing that can be done. I never signed anything with Aaron Ford, it was all through the main Ford website and with Perry Ford which no longer exists, I honestly dont know what to do, please help
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