Recall 23S56 - HVBJB Replacement / Powertrain Software Update

[GreaseMonkey]

A quick update: when I dropped the car off, service advisor told me that HVB has to be charged to over 85% before the tech can remove and replace the Junction Box. I asked if he meant the LVB instead (since they are also reprogramming something else). He said no, the HVB. For the past 8 hours, my car’s been plugged to an L2 and charging to 100%. Not sure if they’ve done work on it already or planning to work tomorrow. Just sounds weird.

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[737flyer]

A quick update: when I dropped the car off, service advisor told me that HVB has to be charged to over 85% before the tech can remove and replace the Junction Box. I asked if he meant the LVB instead (since they are also reprogramming something else). He said no, the HVB. For the past 8 hours, my car’s been plugged to an L2 and charging to 100%. Not sure if they’ve done work on it already or planning to work tomorrow. Just sounds weird.

Good to know, thanks

 

[Mach-Lee]

A quick update: when I dropped the car off, service advisor told me that HVB has to be charged to over 85% before the tech can remove and replace the Junction Box. I asked if he meant the LVB instead (since they are also reprogramming something else). He said no, the HVB. For the past 8 hours, my car’s been plugged to an L2 and charging to 100%. Not sure if they’ve done work on it already or planning to work tomorrow. Just sounds weird.

It should be charged up before they give it back as a courtesy, it doesn’t need to be charged before the repair.

 

[VindictivePantz]

My appointment is next week; called to validate parts were on their way, and they'll be in by Thursday of this week. I'll provide an update next week once the work is done.

 

[MachE70]

Same as my dealer

My dealer said the same, but I kept saying they didn't need to inspect the car, the HVBJB just needed to be replaced. They finally relented and agreed to talk to management. They called me back the next day and said they had ordered the part and would schedule the appointment when the part came in.

Not sure why they have to wait to schedule an appointment given the 5 day shipping period Ford recommended, but I was just happy they finally agreed to order the part. Sounded to me like I was the first person to call regarding this issue, and it took them some time to get their act together.

 

[woody]

A quick update: when I dropped the car off, service advisor told me that HVB has to be charged to over 85% before the tech can remove and replace the Junction Box. I asked if he meant the LVB instead (since they are also reprogramming something else). He said no, the HVB. For the past 8 hours, my car’s been plugged to an L2 and charging to 100%. Not sure if they’ve done work on it already or planning to work tomorrow. Just sounds weird.

NO. SOC not important ( unless way too low)

 

[Gimme_my_MME]

The reason it is spelled out this way in the document is because this is not the normal procedure they are all used to. So there is going to be push back because it goes against everything they have done before.

But improvements are made by making changes to those type of things where the explanation is "it is because it has always been that way"

 

[woody]

Did they have your parts in stock? My dealer said they would not order the parts until I bought the car in.

NO. Not true. They order parts, takes ~ 5 days, make appointment, replace HVBJB and any other delinquent recalls

 

[737flyer]

My dealer said the same, but I kept saying they didn't need to inspect the car, the HVBJB just needed to be replaced. They finally relented and agreed to talk to management. They called me back the next day and said they had ordered the part and would schedule the appointment when the part came in.

Not sure why they have to wait to schedule an appointment given the 5 day shipping period Ford recommended, but I was just happy they finally agreed to order the part. Sounded to me like I was the first person to call regarding this issue, and it took them some time to get their act together.

I’m the second one scheduled at my dealer. So maybe they’ll figure it out.

 

[GreaseMonkey]

The reason it is spelled out this way in the document is because this is not the normal procedure they are all used to. So there is going to be push back because it goes against everything they have done before.

But improvements are made by making changes to those type of things where the explanation is "it is because it has always been that way"

The strange thing is the concept of taking pictures. Of what? ??‍

 

[woody]

One dealer I called is not budging from ordering parts only after they have examined the vehicle. He also said Ford is asking them to upload pictures to order the parts.

Called another dealer. They kept saying the same thing.

NO. Not true. They order parts, takes ~ 5 days, make appointment, replace HVBJB and any other delinquent recalls. IT"S A RECALL. no "examination"

 

[woody]

One dealer I called is not budging from ordering parts only after they have examined the vehicle. He also said Ford is asking them to upload pictures to order the parts.

Called another dealer. They kept saying the same thing.

NO. Not true. They order parts, takes ~ 5 days, make appointment, replace HVBJB and any other delinquent recalls. IT"S A RECALL

 

[hack-e]

A quick update: when I dropped the car off, service advisor told me that HVB has to be charged to over 85% before the tech can remove and replace the Junction Box. I asked if he meant the LVB instead (since they are also reprogramming something else). He said no, the HVB. For the past 8 hours, my car’s been plugged to an L2 and charging to 100%. Not sure if they’ve done work on it already or planning to work tomorrow. Just sounds weird.

Mine certainly didn't require a charge for replacement. I actually have my dealer service location set to charge to a maximum of 60% just in case it gets stuck sitting there for weeks on end. It's not good to store at a high state of charge according to the manual.

 

[Just Lurking]

Not all dealers have loaners, usually due to insurance requirements. You may get set up with a rental. May.

Under terms of the recall they should provide a rental for up to 2 days. But all decent dealerships should have and provide loaners, it's crazy to me that most don't.

Dropped the car off this morning. Initially, they told me half a day. But then the EV tech came and he said it’s a 1.5 day job, given 100+ bolts. He seemed knowledgeable and described high level what he’s going to do with the car which was what Prof Kelly from Weber did in his demo video. Fingers crossed.

Interesting. They are only allowed to bill about 6 shop hours, but factoring in miscellaneous other activities (washing the car, courtesy top-up charge) and the time between being "done" and notifying the customer, 1.5 days seems OK. The EV tech may need to squeeze in some other activities for other cars during this timeframe as well.

Mine tried to play dumb, offering to drop me off via shuttle ?. Told them that Ford is reimbursing you for two days of rental and time to pickup / drop off the car. They caved right away.

It's not unreasonable to offer a shuttle drop-off first. For many people it might actually be more convenient (assuming they'll pick you up as well).

One dealer I called is not budging from ordering parts only after they have examined the vehicle. He also said Ford is asking them to upload pictures to order the parts.

Called another dealer. They kept saying the same thing.

Same as my dealer

A quick update: when I dropped the car off, service advisor told me that HVB has to be charged to over 85% before the tech can remove and replace the Junction Box. I asked if he meant the LVB instead (since they are also reprogramming something else). He said no, the HVB. For the past 8 hours, my car’s been plugged to an L2 and charging to 100%. Not sure if they’ve done work on it already or planning to work tomorrow. Just sounds weird.

My dealer said the same, but I kept saying they didn't need to inspect the car, the HVBJB just needed to be replaced. They finally relented and agreed to talk to management. They called me back the next day and said they had ordered the part and would schedule the appointment when the part came in.

Not sure why they have to wait to schedule an appointment given the 5 day shipping period Ford recommended, but I was just happy they finally agreed to order the part. Sounded to me like I was the first person to call regarding this issue, and it took them some time to get their act together.

The four quotes above are all just a bunch of baloney from your dealerships. Send them the PDFs from the first post in the thread if you have to, at minimum read out verbatim the relevant paragraphs from the recall. This kind of incompetence makes it clear why Jim Farley wanted to impose such tough requirements on EV-certified dealers. The dealership network clearly needs to be whipped into shape.

 

[21st Century Pony]

...They are only allowed to bill about 6 shop hours, but factoring in miscellaneous other activities (washing the car, courtesy top-up charge) and the time between being "done" and notifying the customer, 1.5 days seems OK.

My dealership Service Rep and EV Tech (together) told me that the mechanical HV battery drop and parts swapout is much better known these days and these actions are not that complex to do in the big scheme of things.

The EV Tech said the problems might come when their related control module software updates, of which there are several on this recall, don't "take" on the 1st try and the EV Tech has to involve the Ford Mothership to help troubleshoot... which might take some hours+.

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