Recall 23S56 - HVBJB Replacement / Powertrain Software Update

[ElectrifyCLT]

Here’s the old November parts list

Here's the new December parts list

I forgot to look at the prefix. That did change from one C to the other. Presumably that means it's a whole new part and not just a relabeling of the same part.

If so, I'm hoping I get the recall notice since I have the NK4Z-10C666-C.

My ‘21 GT had an HVBJB replacement almost a year ago today, it looks like these PNs are different, but when I search my VIN I see no open recalls and a charge cord CSP. I’m concerned!

Sponsored

 

[Mach-Lee]

Ford is recommending that dealers apply every available update (AND complete FSAs). See announcement slides: https://static.nhtsa.gov/odi/rcl/2023/RMISC-23V687-6899.pdf

Well, they don't really make that clear in the dealer documentation. In one place it says "all applicable software updates" another it says "Identify software FSAs". Nowhere does it say "Complete all software updates available in FDRS".

The problem is going to be the billing. They can easily bill for software updates that are part of a FSA, but updating modules that don't have a FSA would require M-time billing, which dealers are extremely hesitant to do without prior authorization (for fear they won't be reimbursed by Ford after the bean counters look at it). Perhaps I missed something, but I'm not seeing anything from Ford that says dealers are allowed to use M-time to apply all available updates. Therefore, they will only do the FSA software updates.

If the intent was truly to update all modules, then they failed to communicate that effectively to dealers.

 

[macchiaz-o]

If the intent was truly to update all modules, then they failed to communicate that effectively to dealers.

Agreed. Hopefully this gets clarified between Ford and its dealer network.

 

[SigSauer]

I stopped by my dealership, Krieger Ford, Columbus Ohio to check on scheduleing our MME. I was informed that after January 1st, no more EV service work. They are throwing their EV customers under the bus! What does Ford have to say?

 

[hybrid2bev]

If the intent was truly to update all modules, then they failed to communicate that effectively to dealers.

This was communicated to the dealers. It’s just not published in PTS. There’s a whole playbook, webcast and customer experience guides that were provided. Dealers have been instructed to setup plans and procedures for their customers experience during this recall process. It’s very well communicated and thorough.

But it’s up to each individual dealer to execute their plan.

 

[dbsb3233]

I stopped by my dealership, Krieger Ford, Columbus Ohio to check on scheduleing our MME. I was informed that after January 1st, no more EV service work. They are throwing their EV customers under the bus! What does Ford have to say?

Sounds like they're no longer gonna be EV certified. Ford would say pick another dealer that is. Can search for that criteria on the Ford.com website.

 

[silverelan]

This was communicated to the dealers. It’s just not published in PTS. There’s a whole playbook, webcast and customer experience guides that were provided. Dealers have been instructed to setup plans and procedures for their customers experience during this recall process. It’s very well communicated and thorough.

But it’s up to each individual dealer to execute their plan.

ok, so they’re to apply all available updates?

 

[hybrid2bev]

ok, so they’re to apply all available updates?

That is the plan that has been communicated. Don’t know if there’s any way to enforce it though.

 

[Mach-Lee]

I stopped by my dealership, Krieger Ford, Columbus Ohio to check on scheduleing our MME. I was informed that after January 1st, no more EV service work. They are throwing their EV customers under the bus! What does Ford have to say?

False. Non Model E certified dealers after Jan 1st are still allowed to do safety recalls (including this one) as long as they still have an EV certified tech on staff. There is a transition period.

This was communicated to the dealers. It’s just not published in PTS. There’s a whole playbook, webcast and customer experience guides that were provided. Dealers have been instructed to setup plans and procedures for their customers experience during this recall process. It’s very well communicated and thorough.

But it’s up to each individual dealer to execute their plan.

It was not clearly communicated in those documents that M-time can be used to perform all available updates. Therefore it will probably not happen. There is a communication disconnect between Ford and dealers about the updating. It must be made abundantly clear and outlined how dealers are to bill for it, because for decades dealers were specifically told not to update anything unless a TSB says so. Updating everything "goes against their training" so to speak, so it will be met with resistance.

If I'm confused about it, dealers are going to be confused. We'll see if all the updates get done or not.

 

[AKgrampy]

False. Non Model E certified dealers after Jan 1st are still allowed to do safety recalls (including this one) as long as they still have an EV certified tech on staff. There is a transition period.



It was not clearly communicated in those documents that M-time can be used to perform all available updates. Therefore it will probably not happen. There is a communication disconnect between Ford and dealers about the updating. It must be made abundantly clear and outlined how dealers are to bill for it, because for decades dealers were specifically told not to update anything unless a TSB says so. Updating everything "goes against their training" so to speak, so it will be met with resistance.

If I'm confused about it, dealers are going to be confused. We'll see if all the updates get done or not.

Yes - there is a difference between a power point and a TSB. What Ford may like to see happen probably differs from what a dealer will provide - especially as you stated when compensation may not take place.

 

[HuntingPudel]

Well, they don't really make that clear in the dealer documentation. In one place it says "all applicable software updates" another it says "Identify software FSAs". Nowhere does it say "Complete all software updates available in FDRS".

The problem is going to be the billing. They can easily bill for software updates that are part of a FSA, but updating modules that don't have a FSA would require M-time billing, which dealers are extremely hesitant to do without prior authorization (for fear they won't be reimbursed by Ford after the bean counters look at it). Perhaps I missed something, but I'm not seeing anything from Ford that says dealers are allowed to use M-time to apply all available updates. Therefore, they will only do the FSA software updates.

If the intent was truly to update all modules, then they failed to communicate that effectively to dealers.

LOL the dealer that did my HVBJB replacement billed M-time for my aftermarket anti-sway bars. I can't for the life of me see how a set of bars would increase the amount of time the tech needed to pull the battery case. ?‍?

 

[mkhuffman]

LOL the dealer that did my HVBJB replacement billed M-time for my aftermarket anti-sway bars. I can't for the life of me see how a set of bars would increase the amount of time the tech needed to pull the battery case. ?‍?

If my dealer tries to charge me extra for my sway bars, I will be somewhat pissed off. I will give them a little piece of my mind. Just a little piece, as I cannot spare much.

It was not clearly communicated in those documents that M-time can be used to perform all available updates. Therefore it will probably not happen. There is a communication disconnect between Ford and dealers about the updating. It must be made abundantly clear and outlined how dealers are to bill for it, because for decades dealers were specifically told not to update anything unless a TSB says so. Updating everything "goes against their training" so to speak, so it will be met with resistance.

If I'm confused about it, dealers are going to be confused. We'll see if all the updates get done or not.

My dealer did all my updates in FDRS twice. Since the OTAs have been coming pretty good now, I have not planned to ask them to do it again. When they did the updates, they charged Ford. I looked at the paperwork and it seemed they did it in response to a couple weird issues I experienced. Once was the static blasting out of my radio when I turned on the car. I can't remember what the other one was.

It is true that my dealer is not typical. I have seen many people post about how they tried and failed to get the dealer to do FDRS updates. I think if you have a weird problem that the update might fix, maybe the dealer will do it as part of the solution to the problem. At least that is what mine did.

 

[HuntingPudel]

If my dealer tries to charge me extra for my sway bars, I will be somewhat pissed off. I will give them a little piece of my mind. Just a little piece, as I cannot spare much.
<SNIP>

Technically, the dealer charged Ford's Warranty department for the M-Time. That, coupled with the fact that I was just sop fed up trying to get them to call me back I just took the car when I dropped by trying to get status and the service advisor told me "Huh, your car was done yesterday." ??

 

[SigSauer]

False. Non Model E certified dealers after Jan 1st are still allowed to do safety recalls (including this one) as long as they still have an EV certified tech on staff. There is a transition period.



It was not clearly communicated in those documents that M-time can be used to perform all available updates. Therefore it will probably not happen. There is a communication disconnect between Ford and dealers about the updating. It must be made abundantly clear and outlined how dealers are to bill for it, because for decades dealers were specifically told not to update anything unless a TSB says so. Updating everything "goes against their training" so to speak, so it will be met with resistance.

If I'm confused about it, dealers are going to be confused. We'll see if all the updates get done or not.

Mach Lee, Thanks for the info. I was going by info provided by the service manager. Again thanks.

 

[agoldman]

You can always have your car repaired, warranty included, at any Ford dealership.

other than those that stubbornly refuse to sell or work on Mach-E's, of which there are quite a few that don't.

Sponsored