Recall 23S56 - HVBJB Replacement / Powertrain Software Update

[Mach1E]

I’m pretty sure that the recall notice instructs dealers to put in the parts order and schedule the replacement without forcing the customer to drag the car in first. It seems that a bunch of dealerships are either failing to read or ignoring the instructions in the notice.

I read the same thing.

Yet it seems they changed their minds or something, because multiple people at different dealers in different states are getting the same answer from the parts managers at the dealership.

I didn’t even ask mine why, they just told that same story.

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[Mach1E]

Not true. I saw my service advisor's screen (he let me). Recall instructions on their screens are to order the recall parts for this recall 5 days out thru a special procedure.

Yup, I read the same recall instructions posted here.

My info (and multiple others here) came from the people actually ordering the parts.

Wouldn’t be the first time the left hand isn’t communicating with the right. ?‍

 

[Mach1E]

I called my dealer last week and they opened the repair order so they could order the parts. Got a call back last Friday that the part was in and just dropped it off this morning. They think they can have it done for me in a couple of days, based on their EV tech loading. '21, Job 2 Premium 4x

^^ exactly what I’m talking about

They have to have an open repair order to order parts.

Seems like having an open repair order BEFORE they look at the vehicle isn’t standard operating procedure.

Hopefully more dealers will figure this out so they don’t waste as much time waiting for parts that they know for a fact we need for the open recall.

FWIW, my dealer ordered the parts last Thursday and they showed up today.

Unfortunately they have 1 EV tech and 3 cars ahead of mine. Glad I have a 2023 GTPE loaner.

 

[Kamuelaflyer]

Could be. But I have not received my letter, and FordPass is telling me I am authorized to make the appointment and get the recall completed. It is interesting they said to wait, and FP is saying "go ahead".

Oh it’s not like they’re consistent or something. My version of FordPass tells me to hurry up and wait.

 

[AKgrampy]

Could also be because of the too many owners not waiting for the letter telling them to make an appointment. The letters may very well have a priority system GT-PE, GT, ER-AWF etc.

You may be correct but I just received my letter today and it was exactly the same as the document I received in FordPass. I do have a GT so maybe the mail out is prioritizing; however, Ford should not have sent out a FP notice stating parts are available so go ahead and schedule if they actually wanted you to wait for the recall mail notification.

 

[Vgkfan]

After seeing the recall update saying parts available and to call dealership for appointment, I did. They came and got my car the next week. Another week went by and Nothing done and no parts arrived.. I had them bring the car back, and now waiting to hear when they get the parts in. I haven’t received my letter yet, but the update didn’t say anything about waiting. “Please call your dealer without delay and request a service date for recall 23S56”

 

[RickMachE]

Before the end of the year, my dealership told me that they were being told the same priority we've seen - failed vehicles, unrepaired vehicles, and then previously repaired vehicles. Service Manager promised to check in the New Year when Ford came back to the office.

Got an email yesterday scheduling my replacement. Due to the queue of the one EV tech, it's for the last day of the month. No problem for me.

They also scheduled my Lightning BMS replacement for their mobile service.

 

[Logal727]

Mine has been at the dealer now for a full week and no progress. “Should get it by the end of the week.” Called in late December ( make sure parts are ordered), called before drop off, rescheduled to next week, called again to make sure parts would be on site, showed up as scheduled, came back next week, called Friday (let me check - I’ll get back to you, or not), called yesterday (let me check again), found out part was not ordered until car was dropped off and hoping it will be here this week. Ugh (again).

This is all a mess. I sent you a DM.

I just dropped Shark off this morning at AN St. Pete and the service advisor said he can do the parking brake cable recall today, but not 23S56 because they have to "inspect" the car and then order the right parts. He even said "You may not even need a new junction box", which of course I immediately said "That's not true, it has to be replaced". (this does not instill confidence! uh oh lol)

So we'll see what happens, no loaners either, but will get a rental for when 23S56 happens. I'm not sure if this is because it's such a new recall or what, but people seem to be misinformed or just plain ignorant.

I really try my best to not sound like a know-it-all, but we 90% of the time know more than dealers or service advisors or even the techs. So it's a delicate balancing act of getting what you are entitled to and not pissing someone off. Ugh. I hate dealerships.

 

[737flyer]

This is all a mess. I sent you a DM.

I just dropped Shark off this morning at AN St. Pete and the service advisor said he can do the parking brake cable recall today, but not 23S56 because they have to "inspect" the car and then order the right parts. He even said "You may not even need a new junction box", which of course I immediately said "That's not true, it has to be replaced". (this does not instill confidence! uh oh lol)

So we'll see what happens, no loaners either, but will get a rental for when 23S56 happens. I'm not sure if this is because it's such a new recall or what, but people seem to be misinformed or just plain ignorant.

I really try my best to not sound like a know-it-all, but we 90% of the time know more than dealers or service advisors or even the techs. So it's a delicate balancing act of getting what you are entitled to and not pissing someone off. Ugh. I hate dealerships.

I took mine in last Monday at St Pete. Only spent 30 minutes. They ordered the parts which are on Back order till Feb. When I take it in February they will do all the recalls at one time. My advisor gave me a heads up before I brought it in so I new what was going on, no surprises.

 

[Logal727]

I took mine in last Monday at St Pete. Only spent 30 minutes. They ordered the parts which are on Back order till Feb. When I take it in February they will do all the recalls at one time. My advisor gave me a heads up before I brought it in so I new what was going on, no surprises.

Yeah, I had already planned to drop it off for the other recalls, might as well since it was already there and then techs can focus on the big recall when it's time to do that. The advisor told me parts were in stock last week, but obviously they didn't know what they were talking about or weren't looking at specific VINs.

Who was your advisor? I had to bug mine to get a response about parts yesterday, I knew they wouldn't have them when I dropped it off.

 

[Mach1E]

This is all a mess. I sent you a DM.

I just dropped Shark off this morning at AN St. Pete and the service advisor said he can do the parking brake cable recall today, but not 23S56 because they have to "inspect" the car and then order the right parts. He even said "You may not even need a new junction box", which of course I immediately said "That's not true, it has to be replaced". (this does not instill confidence! uh oh lol)

So we'll see what happens, no loaners either, but will get a rental for when 23S56 happens. I'm not sure if this is because it's such a new recall or what, but people seem to be misinformed or just plain ignorant.

I really try my best to not sound like a know-it-all, but we 90% of the time know more than dealers or service advisors or even the techs. So it's a delicate balancing act of getting what you are entitled to and not pissing someone off. Ugh. I hate dealerships.

To be fair, we know it all about 1 car and 1 recall.

They have to know something about lots of different things that are constantly changing.

It’s probably wise for them not to speak off the cuff until they have your car in their hands, inspect it and review the open recalls.

“You may not need that part,” is because until they run your VIN, they don’t know.

You know of course because you already got the letter. But it’s better for them to be vague as it reserves the right for them to be wrong. ?

 

[Logal727]

To be fair, we know it all about 1 car and 1 recall.

They have to know something about lots of different things that are constantly changing.

It’s probably wise for them not to speak off the cuff until they have your car in their hands, inspect it and review the open recalls.

“You may not need that part,” is because until they run your VIN, they don’t know.

You know of course because you already got the letter. But it’s better for them to be vague as it reserves the right for them to be wrong. ?

It's not the process Ford has set forth, according to the recall, which makes it most annoying.

 

[Mach1E]

It's not the process Ford has set forth, according to the recall, which makes it most annoying.

Agreed.

 

[kennethjk]

I have a non GT (Premium 4X), Last Tuesday Dealer said they will order the part. Today they emailed and said the parts all came in and are scheduling for me to drop off the car on the 22nd. They said it will take 2-3 days. Waiting to hear back if they will have a loaner or rental ready for me this time.

Luck you, my dealer said parts on back order to early Feb

 

[Xweb]

Local SoCal dealer told me the parts are on back order with no ETA. They apparently had a call with Ford today and were given the details of the backorder.

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