Recall 23S56 - HVBJB Replacement / Powertrain Software Update

[kennethjk]

Disney is a well-oiled machine, esp at their parks. If Ford ran like that, we'd all be in a much better position.

I know, I thought of that as I was writing it. Maybe they are just the forgotten relative.
I thought it was funny at the time

Sponsored

 

[AKgrampy]

My Premium AWD with its extended battery is done.

I am not sure there is any priority. The only thing I have noticed; however, is non-GT owners mentioning they have back ordered parts. Could just be there are more of them and that is why their parts ran out or even just that their dealers are ordering the parts incorrectly. Just my observation.

 

[21st Century Pony]

I am not sure there is any priority. The only thing I have noticed; however, is non-GT owners mentioning they have back ordered parts. Could just be there are more of them and that is why their parts ran out or even just that their dealers are ordering the parts incorrectly. Just my observation.

My dealership's cashier mentioned to me as I was checking out and she was finishing the Ford Corporate warranty billing for my recall that she's hearing from other dealerships about a flood of claimants and a regional parts shortage as a result. Anecdotal info, of course...

 

[Mach1E]

Mine has been at the dealer now for a full week and no progress. “Should get it by the end of the week.” Called in late December ( make sure parts are ordered), called before drop off, rescheduled to next week, called again to make sure parts would be on site, showed up as scheduled, came back next week, called Friday (let me check - I’ll get back to you, or not), called yesterday (let me check again), found out part was not ordered until car was dropped off and hoping it will be here this week. Ugh (again).

Yeah, unfortunately Ford won’t let the dealer order parts until they get a work order and they can’t do the work order until your car is there.

I think it’s to prioritize cars already at the dealerships, but then we end up having our cars sit around there longer.

The other way would be to order a week before your scheduled appointment. Better for us but messes things up if people reschedule or no show.

Either way, at least we know how it works so you can manage expectations.

 

[jeffMachE]

Have any 4Xs gotten the new -E HVBJB with a scheduled replacement?

I thought that Ford wanted to prioritize GTs before getting to the 4X units, then finally the RWDs. If that’s the case then this staggered rollout with just GTs in Dec/Jan makes sense.

I called my dealer last week and they opened the repair order so they could order the parts. Got a call back last Friday that the part was in and just dropped it off this morning. They think they can have it done for me in a couple of days, based on their EV tech loading. '21, Job 2 Premium 4x

 

[kennethjk]

I called my dealer last week and they opened the repair order so they could order the parts. Got a call back last Friday that the part was in and just dropped it off this morning. They think they can have it done for me in a couple of days, based on their EV tech loading. '21, Job 2 Premium 4x

Same car as you, scheduled replacement for 1/4 in mid Dec. they ordered the part 12/29, 5 days before appt. I went in 1/4 to be told parts not in. Was told yesterday parts on back order until Feb. and I might have been the first person to notice the updated recall notice that the parts were available.

bummer.

 

[helium89]

Yeah, unfortunately Ford won’t let the dealer order parts until they get a work order and they can’t do the work order until your car is there.

I think it’s to prioritize cars already at the dealerships, but then we end up having our cars sit around there longer.

The other way would be to order a week before your scheduled appointment. Better for us but messes things up if people reschedule or no show.

Either way, at least we know how it works so you can manage expectations.

I’m pretty sure that the recall notice instructs dealers to put in the parts order and schedule the replacement without forcing the customer to drag the car in first. It seems that a bunch of dealerships are either failing to read or ignoring the instructions in the notice.

 

[generaltso]

Yeah, unfortunately Ford won’t let the dealer order parts until they get a work order and they can’t do the work order until your car is there.

That's coming from the dealer, not Ford.

 

[21st Century Pony]

Yeah, unfortunately Ford won’t let the dealer order parts until they get a work order and they can’t do the work order until your car is there.

Not true. I saw my service advisor's screen (he let me). Recall instructions on their screens are to order the recall parts for this recall 5 days out thru a special procedure.

 

[thenew3]

I have a non GT (Premium 4X), Last Tuesday Dealer said they will order the part. Today they emailed and said the parts all came in and are scheduling for me to drop off the car on the 22nd. They said it will take 2-3 days. Waiting to hear back if they will have a loaner or rental ready for me this time.

 

[GreaseMonkey]

Yeah, unfortunately Ford won’t let the dealer order parts until they get a work order and they can’t do the work order until your car is there.

That is inaccurate. Ford specifically instructed dealers to pre-order parts once customer schedules the recall work, not when they drop a car off. Ford is also reimbursing dealers for two day rentals in anticipation that work takes 5 hours.

Ford is doing it right. Dealers are messing it up.

 

[VindictivePantz]

My part is allegedly on order, due to arrive in February.

We'll see if it's "my" part, or if it ends up being used for something else. I do hope they keep the supply line different for repairs versus recalls.

 

[JSW]

I have an early First Edition built on 11/9/20.
I checked the Ford site periodically, and noticed in mid-December my vin description shifted to “Parts are now available…. Please schedule….” The dealer is said to bring it in on Jan 9 (today). They texted me yesterday to remind me of the appointment and to confirm the part was there.

I just received another text indicating that their EV tech would not look at it until tomorrow, so it’s not likely to be done before Friday (my guess is sometime next week). This dealership seems to schedule around parts availability, not tech availability. They gave me a loaner, so I’m not super concerned.

I also asked them to replace the 12v battery. It’s 3 years old and seems to be on its last leg...

 

[Kamuelaflyer]

I am not sure there is any priority. The only thing I have noticed; however, is non-GT owners mentioning they have back ordered parts. Could just be there are more of them and that is why their parts ran out or even just that their dealers are ordering the parts incorrectly. Just my observation.

Could also be because of the too many owners not waiting for the letter telling them to make an appointment. The letters may very well have a priority system GT-PE, GT, ER-AWF etc.

 

[mkhuffman]

Could also be because of the too many owners not waiting for the letter telling them to make an appointment. The letters may very well have a priority system GT-PE, GT, ER-AWF etc.

Could be. But I have not received my letter, and FordPass is telling me I am authorized to make the appointment and get the recall completed. It is interesting they said to wait, and FP is saying "go ahead".

Sponsored