Timbo31771
Active Member
- First Name
- Tim
- Joined
- Oct 22, 2020
- Threads
- 2
- Messages
- 26
- Reaction score
- 127
- Location
- Cambria, CA
- Vehicles
- Premium ER AWD Infinite Blue/Light Space Grey
- Occupation
- Logistics Manager
- Thread starter
- #1
So a significant edit. My wife and I placed a reservation for our car, dubbed “Blue Banshee,” in November 2019 when Ford announced it. Premium AWD ER. We converted our reservation to an order as soon as Ford opened the order books. We took delivery of our car the day it arrived at our dealership.
First year, in a secondary role, we put only 4,500 miles on the car. We loved it. Early into year 2, I got the dreaded “Stop Safely Now” error and the car stranded me. Hard luck issues followed, including my car’s not accepting updates. All told, our car spent about 7 weeks in the shop (body damage by the tow truck driver, and getting the roadside assistance service provider to pay for that damage added to this time in shop). I grew increasingly frustrated. As a consumer, I felt powerless and used this forum to cup my hands together and shout my frustration into the cosmos, expecting no improvement.
Ultimately, Ford was listening. Ford called me, contacted me through this forum, and escalated my case so that one of their engineers could identify the issue in my car and promptly fix it (once s/he got to look at it). Bottom line, I get that this is a big product rollout and big shift to EV from ICE for a legacy automaker, and dumb luck—I got a troublesome build/computer. Ford did right by me. I was frustrated, yes, and I thank all of you for your words of support and wisdom, but both the dealership and Ford itself went to great lengths to get this fixed, even as I lost faith and struggled with it a bit. I’m going to be optimistic and hopeful that significant problems can now move to my rear view mirror. On the drive home today from the dealership, I realized how much I love this car.
First year, in a secondary role, we put only 4,500 miles on the car. We loved it. Early into year 2, I got the dreaded “Stop Safely Now” error and the car stranded me. Hard luck issues followed, including my car’s not accepting updates. All told, our car spent about 7 weeks in the shop (body damage by the tow truck driver, and getting the roadside assistance service provider to pay for that damage added to this time in shop). I grew increasingly frustrated. As a consumer, I felt powerless and used this forum to cup my hands together and shout my frustration into the cosmos, expecting no improvement.
Ultimately, Ford was listening. Ford called me, contacted me through this forum, and escalated my case so that one of their engineers could identify the issue in my car and promptly fix it (once s/he got to look at it). Bottom line, I get that this is a big product rollout and big shift to EV from ICE for a legacy automaker, and dumb luck—I got a troublesome build/computer. Ford did right by me. I was frustrated, yes, and I thank all of you for your words of support and wisdom, but both the dealership and Ford itself went to great lengths to get this fixed, even as I lost faith and struggled with it a bit. I’m going to be optimistic and hopeful that significant problems can now move to my rear view mirror. On the drive home today from the dealership, I realized how much I love this car.
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