Turning off Plug & Charge

[RickMachE]

On a recent trip with our Mach-E, I activated membership with Tesla to get the discount. I then made sure Plug & Charge was turned off.

Twice, the Tesla session failed, but Plug & Charge kicked in. You only know this when the Tesla app is not showing the charge in process. And yes, I got charged full price.

Today I used Ford's "Text an EV Expert". Nope. Call the BEV team.
Called the BEV team. They opened a case, working on a refund. They said Connected Services can turn it off.
Connected Services said "nope, we don't do that, let me transfer you to...". Marketing picked up the phone...
She transferred me to FordPass. They gave me an incorrect interpretation of the issue, then I was disconnected.
I called them back.
She took the information to "escalate it". 6 people, none that could simply turn it off.

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[AliRafiee]

While you’re on the phone with them, ask them when they are going to fix their payment portal. My payment is due today. ?

 

[RickMachE]

While you’re on the phone with them, ask them when they are going to fix their payment portal. My payment is due today. ?

They said repossession begins tomorrow!

 

[Sikkun]

If it’s that charger in Cordele GA, I could not get it to activate with the Tesla app period. Even with Plug and Charge turned off it failed.

I had to use Plug and Charge in the end.

 

[RickMachE]

Nope.

 

[AhardFSU]

That absolutely sucks to hear. I have a 400 mile trip coming up during the 2nd week of April and I was planning on turning off Plug and Charge and activating a Tesla membership. Looking at Rick's post and others that have posted about this over the last couple of months, I'm losing hope that it'll work for me.

 

[RickMachE]

It worked every time but 2 out of maybe 16 or so. Have to watch the Tesla app carefully and make sure it starts showing the data. If not, unplug and start over.

 

[Charge_Rob]

There's generally no need to disable Plug & Charge - and by doing so you will also prevent use of the Public Charging app on the touchscreen, which is also useful.

Activate the charger before you plug in, either Tesla or EA, and wait until the charger screen (EA) or app (Tesla) reflects the activation. I've done this with 100% success all with P&C enabled.

 

[ChehRob]

This is an almost lawsuit issue.

 

[Trick.Mach-E]

On a recent trip with our Mach-E, I activated membership with Tesla to get the discount. I then made sure Plug & Charge was turned off.

Twice, the Tesla session failed, but Plug & Charge kicked in. You only know this when the Tesla app is not showing the charge in process. And yes, I got charged full price.

Today I used Ford's "Text an EV Expert". Nope. Call the BEV team.
Called the BEV team. They opened a case, working on a refund. They said Connected Services can turn it off.
Connected Services said "nope, we don't do that, let me transfer you to...". Marketing picked up the phone...
She transferred me to FordPass. They gave me an incorrect interpretation of the issue, then I was disconnected.
I called them back.
She took the information to "escalate it". 6 people, none that could simply turn it off.

Shortly after receiving the Tesla adapter I tried to charge using the Tesla app (Plug & Charge was turned off) and I couldn't get it to work. I didn't have a lot of time to test it so I just turned Plug & Charge back on and the Supercharger worked as it should. We have only used the Tesla Supercharger's a couple of times since and I just paid the full price. Life is too short to worry about a few bucks difference in price with the app.

 

[RickMachE]

Shortly after receiving the Tesla adapter I tried to charge using the Tesla app (Plug & Charge was turned off) and I couldn't get it to work. I didn't have a lot of time to test it so I just turned Plug & Charge back on and the Supercharger worked as it should. We have only used the Tesla Supercharger's a couple of times since and I just paid the full price. Life is too short to worry about a few bucks difference in price with the app.

On a recent trip, I charged for a total of $270. Let's call it $225 due to using FPL also. That's at least a savings of $56, less the $12.99 fee. Hardly "a few bucks". That's 2 burgers and 2 or 3 nice beers at a brewery...

 

[Sikkun]

There's generally no need to disable Plug & Charge - and by doing so you will also prevent use of the Public Charging app on the touchscreen, which is also useful.

Activate the charger before you plug in, either Tesla or EA, and wait until the charger screen (EA) or app (Tesla) reflects the activation. I've done this with 100% success all with P&C enabled.

Generally yes….

But I have been at Tesla chargers that don’t activate successfully and then it kicks off to plug and charge.

I have also been at a Tesla chargers (same one twice a week apart) that would not activate period. The only way to get it to activate was by enabling plug and charge.

But that’s the problem, if plug and charge is enabled, and if Tesla is having a data fart…you don’t get your discount.

Really the membership rates needs to be able to be tied to plug and charge.

 

[moog]

Activate the charger first via Tesla app.
Worked for me.

 

[Space_Pony]

On a recent trip, I charged for a total of $270. Let's call it $225 due to using FPL also. That's at least a savings of $56, less the $12.99 fee. Hardly "a few bucks". That's 2 burgers and 2 or 3 nice beers at a brewery...

Trick's buying dinner. It's just a few bucks.

 

[Trick.Mach-E]

On a recent trip, I charged for a total of $270. Let's call it $225 due to using FPL also. That's at least a savings of $56, less the $12.99 fee. Hardly "a few bucks". That's 2 burgers and 2 or 3 nice beers at a brewery...

Wow SE MI is cheap. 2 burgers and 3 nice beers would be $75 here in CA!

We still use EA Pass+ for the most trips that need a charge which is less than Tesla as well. Subscribing to multiple platform plans is not worth the price so if we find ourselves at a Tesla Supercharger the extra few bucks dealing with another app is still in fact, not worth my time.

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