UK Customers

[Iwantonenow]

Ye

Just a quick update on my dealer, Gates of St Albans. Still have absolutely no details whatsoever on any of their assigned orders. They really seem like they don't care at all. They said they think all of their orders may have an April build date but nothing specific.

April build date seems to imply June delivery not May but who knows. Until there's a VIN I'm in the dark.

Gates are about as useful as a chocolate teapot!

Has anyone else on here been "assigned" Gates of St Albans? I'd be interested in seeing if anyone else has an opinion of them.

We are also gates. Wish we'd gone with Edgware Road

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[Spensaf]

Ye
We are also gates. Wish we'd gone with Edgware Road

Have you had the same response?

 

[Iwantonenow]

Have you had the same response?

Unfortunately yes. My husband is calling them again today

 

[Spensaf]

Unfortunately yes. My husband is calling them again today

Good luck with that ???

 

[portlandg]

What model was that?

Mine was built 3/12 and is a RWD ER

 

[Mjsd]

What model was that?

SR RWD

 

[Mjsd]

those that have build dates, what were your pre-order dates?

05/02/2020

 

[Bill Schaeffer]

I just emailed my Ford dealer this morining to ask for the VIN and delivery date and they were right back with this;

Chassis Number - SU1MM******

ETA - 01/05/2021


My order is for an AWD Extended Range in Infinite Blue

 

[Spensaf]

I just emailed my Ford dealer this morining to ask for the VIN and delivery date and they were right back with this;

Chassis Number - SU1MM******

ETA - 01/05/2021


My order is for an AWD Extended Range in Infinite Blue

Great news Bill. When did you pre-order?

 

[portlandg]

For those of you who e-signed your order when you confirmed but have not had anything from your dealer countersigning your order FordUK are aware that there is a problem and are looking into the issue. Just heard this from the concierge

 

[Spensaf]

For those of you who e-signed your order when you confirmed but have not had anything from your dealer countersigning your order FordUK are aware that there is a problem and are looking into the issue. Just heard this from the concierge

Glad you get replies from your Concierge!!

 

[bazzac]

All of us that confirmed are still showing the same time . I confirmed mine on the 11th December and its still showing 20-23 weeks. Production of some vehicles, depending on the model, started way before orders could be confirmed so I'm not sure it has delayed your car at all.

I also confirmed order on 11th of December. I've been chasing and chasing my dealer for updates with little success.
They cannot see my order form which they are meant to return to me within 2 weeks, but they can see the order is confirmed on the system.

I called and annoyed them again today trying to get a build date and my VIN. Whilst they cannot see a VIN to give me yet they were able to confirm build date for 8th February and ETA of 5th of June. If this is correct then this is 25 weeks! I had previously been told March delivery so this is twice the wait (a pair of earphones hardly makes up for this length of delay).

Mine's a Standard Range RWD.

 

[Bill Schaeffer]

Great news Bill. When did you pre-order?

I pre-ordered on the 14th November 2020 and finalised the order on the 11th December

 

[portlandg]

I pre-ordered on the 14th November 2020 and finalised the order on the 11th December

I think you might upset a few on here with those dates!!!!!!

 

[ChrisR101]

Is anyone using Think Ford in Guildford, just spoke to them, who can’t apparently see if an order is placed or anything to do with Mach E orders as they are being processed by a Ford UK Department and Think Ford won’t know anything or be able to check the order until the vehicle is on the way to them?

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