UK Customers

[Nick Nick]

That would be a £5k price cut and why do you say they are "ripping off UK customers" ?

US cars at UK pricing - starting at £30k

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[Helix]

Turn to the side and cough please.

Just out of interest, according to the ABP web site - Grande Houston is due in Southampton on 23rd March 09:30?

 

[SashaLondon]

Just out of interest, according to the ABP web site - Grande Houston is due in Southampton on 23rd March 09:30?

Soz I am not the shipping magnate, I cannot answer that.

 

[SteveUk]

US cars at UK pricing - starting at £30k

Same spec and same import duty?

 

[SteveUk]

Just out of interest, according to the ABP web site - Grande Houston is due in Southampton on 23rd March 09:30?

I believe the cars will be deposited at Antwerp for their spring/summer break and the ship will sail without them.

 

[Smoothbond]

just spoke with my dealer, Gates Stevenage. He didn't even know about the Grant change. As always i'm more informed than he is. He then called me back and said Ford haven't told them anything. He said they're just acting as middlemen, as the sale wasn't made via them but from Ford directly. Any grant applications would have been made by Ford not by them. He has now made an enquiry into Ford and will contact me once he hears anything.

 

[mach-e-2021]

just spoke with my dealer, Gates Stevenage. He didn't even know about the Grant change. As always i'm more informed than he is. He then called me back and said Ford haven't told them anything. He said they're just acting as middlemen, as the sale wasn't made via them but from Ford directly. Any grant applications would have been made by Ford not by them. He has now made an enquiry into Ford and will contact me once he hears anything.

This whole Ford Online and Dealers playing each other off is the worst customer experience ever.

 

[portlandg]

I think that there has been a right royal cock up with this situation. The PICG portal instructions clearly state that once an order is signed by the customer then the details can be uploaded onto the portal and registered for the grants. Because they appreciate car makers may have long lead times they have 9 months to validate claim. To do this car makers/dealers then need to supply VIN, VRM and other registration details. So, in my mind, as we ordered our cars through Ford and confirmed with Ford I believe that it was Ford's responsibility to ensure that ours cars were uploaded onto the portal at the correct time. OOOOPPPPPSSSS. If they did then some of us are OK and the grant can be applied because it was received before the deadline. If they didn't then someone didn't do their job properly and messed up big time. Either way, it's not our fault so Ford need to sort something out.

 

[Nick Nick]

Same spec and same import duty?

unknown about duty but same spec

 

[Smoothbond]

I think that there has been a right royal cock up with this situation. The PICG portal instructions clearly state that once an order is signed by the customer then the details can be uploaded onto the portal and registered for the grants. Because they appreciate car makers may have long lead times they have 9 months to validate claim. To do this car makers/dealers then need to supply VIN, VRM and other registration details. So, in my mind, as we ordered our cars through Ford and confirmed with Ford I believe that it was Ford's responsibility to ensure that ours cars were uploaded onto the portal at the correct time. OOOOPPPPPSSSS. If they did then some of us are OK and the grant can be applied because it was received before the deadline. If they didn't then someone didn't do their job properly and messed up big time. Either way, it's not our fault so Ford need to sort something out.

Have you heard that they hadn't uploaded prior orders into the Portal?

 

[SteveUk]

I have asked that question but we don't know yet. It's on Ford not the dealers to make this work.

I ordered from Ford and the constant buck passing to dealers needs to stop.

 

[jongodfrey]

I have asked that question but we don't know yet. It's on Ford not the dealers to make this work.

I ordered from Ford and the constant buck passing to dealers needs to stop.

they are building the business process on the hoof and we are in the middle of it. This forum even filling many of the gaps. It's a we do this now, now go make it work approach which is always messy.

 

[SteveUk]

they are building the business process on the hoof and we are in the middle of it. This forum even filling many of the gaps. It's a we do this now, now go make it work approach which is always messy.

in our industry we call it 'fire fighting'.

 

[portlandg]

Have you heard that they hadn't uploaded prior orders into the Portal?

No I haven't. I know my dealer didn't do it. He says he didn't have access to the portal. I'm ASSUMING Ford didn't do it because I am sure that if they had we would have had a "Don't panic, you're safe" email by now. The silence is deafening which leads me to believe they are either talking to the Government or thinking of ways to get out of this situation.

 

[SteveUk]

I think you're probably right Grahame.

The timing was just as the first ships are on route. Just as it was supposed to be the beginning of the end of the drama.

I'd say yesterday was an extremely stressful day for a lot of mache buyers (except Spencer for a change!).

I struggled to do work and prepared emergency back up plans.

My excellent dealer immediately responded but he needs direction from Ford Uk in order to offer any kind of reassurance / resolution.

I think certainly it blindsided all of us/most of the country! And ignited illogical envy about £50k electric cars when you have to go to that level to get a decent range.

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