UK Customers

[davkd]

So I got the 10-14 week email like everyone else, but I also have a change on the My Ford "Manage Your Order" part which now says that my Mach-E is no longer "In Production" and instead is now "On It's Way" - though the My Ford site still shows my car's estimated availability as 20-23 weeks.

The Tracker (when it worked) showed my car as being "In Transit" for the past month or so, and I'm not sure of the difference between "in production" and "in transit".

I wouldn’t get too concerned about the tracker.

I remember reading that the tracker had been disabled everywhere except for the US.

I think Ford’s have now sorted any issues out and switched it back on. Hence why we have all received the email at the same time.

According to my dealer my car is in Antwerp yet I only received the ‘on it’s way’ Email the other day.

I’m more concerned about the PICG and what is happening.

It’s like an emotional roller coaster at the moment.

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[davkd]

I pre ordered a Mach e in November 2019. I confirmed when asked in December 2020 believing the car was only 3 months away. Yesterdays email says the car is another 3 months away. I wish I'd cancelled a long time ago. I could have been driving some other electric car by now. Instead I'll be at the back of the queue ordering something else.

What irks me the most is that if I do cancel I assume "my" car will still be sent to my dealer. Someone will walk in off the street, buy it and drive it away a few hours later thinking what a great company Ford is.

Don’t get too concerned this was a generic email.

That said if all you want to do is drive an electric car there must be other options.

For me, no other EV comes close to the Mach E package.

 

[SteveUk]

Government subsidies were cancelled in the USA and NL ? And Ford stepped in the match these for the customers?

How long did it take in these instances for Ford to step up and do this? Is this agonising wait the same as it played out in those customer bases?

 

[stesir]

I wouldn’t get too concerned about the tracker.

I remember reading that the tracker had been disabled everywhere except for the US.

I think Ford’s have now sorted any issues out and switched it back on. Hence why we have all received the email at the same time.

According to my dealer my car is in Antwerp yet I only received the ‘on it’s way’ Email the other day.

I’m more concerned about the PICG and what is happening.

It’s like an emotional roller coaster at the moment.

Hi,
Check our Norwegian thread, F12 on our Ford Accounts now shows status ...
HOW here use Google translate

 

[SteveUk]

I pre ordered a Mach e in November 2019. I confirmed when asked in December 2020 believing the car was only 3 months away. Yesterdays email says the car is another 3 months away. I wish I'd cancelled a long time ago. I could have been driving some other electric car by now. Instead I'll be at the back of the queue ordering something else.

What irks me the most is that if I do cancel I assume "my" car will still be sent to my dealer. Someone will walk in off the street, buy it and drive it away a few hours later thinking what a great company Ford is.

Have you checked this 3 months? If it's in Antwerp it is 5 to 10 weeks apparently.

 

[SteveUk]

Verbally and not in writing. I have the date and time of the call on my call log and have already given the details to Hannah but apparently its meaningless.

use Andriod sound recorder next time or something similar. you can then at least play the recording back to him or her at a later date.

 

[Iwantonenow]

use Andriod sound recorder next time or something similar. you can then at least play the recording back to him or her at a later date.

Recording a call without permission is illegal and I won't be doing it. I have however asked Hannah if Trust Ford record their calls.

 

[Spensaf]

My dealer just called me with an "update". I say update because the last actual update on Vista 16th March. The status on the 16th was "COMPOUND IN" at Veracruz.

So, 10 days on, I am none the wiser if it is on a ship or not. If the elusive "Gral San Martin" has been commandeered by Ford or not.

BUT, the ETA at the dealer id now showing Week Commencing 5th Jun so that doesn't seen to tie in with it being 7-10 weeks in Antwerp.

 

[Spensaf]

I pre ordered a Mach e in November 2019. I confirmed when asked in December 2020 believing the car was only 3 months away. Yesterdays email says the car is another 3 months away. I wish I'd cancelled a long time ago. I could have been driving some other electric car by now. Instead I'll be at the back of the queue ordering something else.

What irks me the most is that if I do cancel I assume "my" car will still be sent to my dealer. Someone will walk in off the street, buy it and drive it away a few hours later thinking what a great company Ford is.

Like the other guys, I wouldn't pay much attention to the Email. I was in the same position as you with a Nov-19 Order and confirmed that order on day 1 as well. My car is due at the dealer W/Ending 5th June.

I would call your dealer and ask him for a screenshot of the Vista system and you will see more info even if it's 10 days out of date!

 

[shutterbug]

Government subsidies were cancelled in the USA and NL ? And Ford stepped in the match these for the customers?

What are you talking about? US subsidy for EV is alive and well.

 

[SteveUk]

Recording a call without permission is illegal and I won't be doing it. I have however asked Hannah if Trust Ford record their calls.

you're actually wrong on that. I was only trying to help!

 

[Iwantonenow]

you're actually wrong on that. I was only trying to help!

Fair enough. I can record it. I can't then use it.

 

[SteveUk]

Has everyone (who isn't rich!) been keeping an eye on the insurance cost? I regularly check mine and have found my quotes have gone up today on gocompare.

 

[davkd]

Has everyone (who isn't rich!) been keeping an eye on the insurance cost? I regularly check mine and have found my quotes have gone up today on gocompare.

I've found exactly the same. It's gone up by over £100 in a month.

If it carries on like this, even if I get the £3,000 PICG, I won't be able to afford to insure it!

 

[Mercury8]

Have checked with the Meerkats and my insurance has went up by £10 a year so fingers crossed it stays like that! I’d checked it last month.

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