UK Customers

[davkd]

Previous reports have quoted it as $600 for the ota in the US

He did actually say that there would be a charge in the US but not in the UK.

That means either Ford UK think more of their customers than some people think, or the Ford rep is full of BS!

Given his response to some of my other questions I fear it might be the latter! ??

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[davkd]

That hands free driving needs roads that are already mapped. It doesn’t say anything about any mapping outside the US.

We are in the process of upgrading to ‘digital highways’ on a lot of our motorways.

Should be completed by later this year.

It’s a lot faster than smart upgrades.

Autonomous driving will be available for such stretches of motorway. ??

 

[SteveUk]

He did actually say that there would be a charge in the US but not in the UK.

That means either Ford UK think more of their customers than some people think, or the Ford rep is full of BS!

Given his response to some of my other questions I fear it might be the latter! ??

Sales staff rarely admit they don't know! So just give you the easy answer!

 

[portlandg]

Perhaps there is someone on here that can answer a conundrum for me. Ford announced earlier this month that our cars were undergoing 50 point QC checks in Antwerp. They stated that they had set up a specialist area at the port with 18 bays. In the report they further stated that at the time there were 3000 MME's in Europe. It was reported that the facility could "process" 300 cars a day. Given that some of the 3000 cars are probably the cars that are available for press, the roadshow events and Ford executives cars, I would imagine that this would leave about 2000 - 2500 for customers. Now if they can process 300 a day then that would mean that they would need 9 days to complete these checks. Now assuming that these cars were on the GH and IMMACOLATA which arrived mid and end of March, in theory, and according to Ford's own press release, all of these cars, it is today 16 days since the last ship docked, should now be ready for delivery. There is another ship load due in on the 18th and another around the 22nd. Surely they need the space to put these new arrivals so it would make sense to ship out the first batch. With this in mind I am hopeful that if Ford REALLY want to deliver our cars to us we should see some arrivals at dealers within the next couple of weeks. Watch this space ? ?

 

[portlandg]

Sales staff rarely admit they don't know! So just give you the easy answer!

Or what they think you want to hear

 

[jongodfrey]

That hands free driving needs roads that are already mapped. It doesn’t say anything about any mapping outside the US.

Tesla record driving telemetry data from all drivers and records this data to improve their self driving systems. I wonder if Ford will do the same. Tesla has hundreds of thousands of test drivers recording data for them. We might be those test drivers for Ford perhaps?

Also; UK driving rules are not the same as the USA, especially in relation to lane discipline. In the US it's OK to under-take for example whereas in the UK we *should* move to the right, overtake and then move back in to the left. I wonder if Ford are ready for that. I wouldn't hold your breath based on other IT issues.

Perhaps there is someone on here that can answer a conundrum for me. Ford announced earlier this month that our cars were undergoing 50 point QC checks in Antwerp. They stated that they had set up a specialist area at the port with 18 bays. In the report they further stated that at the time there were 3000 MME's in Europe. It was reported that the facility could "process" 300 cars a day. Given that some of the 3000 cars are probably the cars that are available for press, the roadshow events and Ford executives cars, I would imagine that this would leave about 2000 - 2500 for customers. Now if they can process 300 a day then that would mean that they would need 9 days to complete these checks. Now assuming that these cars were on the GH and IMMACOLATA which arrived mid and end of March, in theory, and according to Ford's own press release, all of these cars, it is today 16 days since the last ship docked, should now be ready for delivery. There is another ship load due in on the 18th and another around the 22nd. Surely they need the space to put these new arrivals so it would make sense to ship out the first batch. With this in mind I am hopeful that if Ford REALLY want to deliver our cars to us we should see some arrivals at dealers within the next couple of weeks. Watch this space ? ?

I will tell you if and when my car moves. If it moves and there's a ship in port we should have a good idea. I'm not 100% sure of the accuracy of the GPS in the App but it should be good in the car and as my odometer has gone from 18 to 19 and it's moved to a different part of the compound I'd assume my car has done the QC checks. The App approval is done in car too so somebody pressed the Approve button on the screen.

 

[Coolcatshaft]

... Ford REALLY want to deliver our cars to us we should see some arrivals at dealers within the next couple of weeks. Watch this space ? ?

Hi Grahame, this is what I am hoping too! However as @Iwantonenow has posted the cars are going from Antwerp to Flushing to Dagenham etc which will all add more time. Also as @David-HC has posted the QC seems to be a 4 stage process! So unlikely they will be able to complete the volume required at the rate we hope, I think by processing they simply mean check the car and see what is needed, then book the work in a different day.

@jongodfrey car movements and the F12 status updates may give us some more info on the workings of Ford and the QC company. Realistically as the other cars land, ours will move to Flushing. Then based on logistics arrangments, shift to Dagenham, then again combine orders to dealers etc so I think 3 to 4 weeks from now which matches the ETAs given to @SteveUk on early May and to me for mid May

 

[jongodfrey]

Hi Grahame, this is what I am hoping too! However as @Iwantonenow has posted the cars are going from Antwerp to Flushing to Dagenham etc which will all add more time. Also as @David-HC has posted the QC seems to be a 4 stage process! So unlikely they will be able to complete the volume required at the rate we hope, I think by processing they simply mean check the car and see what is needed, then book the work in a different day.

@jongodfrey car movements and the F12 status updates may give us some more info on the workings of Ford and the QC company. Realistically as the other cars land, ours will move to Flushing. Then based on logistics arrangments, shift to Dagenham, then again combine orders to dealers etc so I think 3 to 4 weeks from now which matches the ETAs given to @SteveUk on early May and to me for mid May

Yes I agree... of course the F12 updates are quite lagging but the GPS movements should be near real time assuming of course there's a data link. I think my F12 data updates a week after we know the immaculate conception thing unloaded in Antwerp ... there's a rude joke there but I'll pass the temptation ... again...

 

[SashaLondon]

I don’t think that you can undertake in Europe either.

When the highway would be digitised then Ford would have to carry out tests after coding for it. I don’t actually think it will be viable in the short term.

 

[SteveUk]

Perhaps there is someone on here that can answer a conundrum for me. Ford announced earlier this month that our cars were undergoing 50 point QC checks in Antwerp. They stated that they had set up a specialist area at the port with 18 bays. In the report they further stated that at the time there were 3000 MME's in Europe. It was reported that the facility could "process" 300 cars a day. Given that some of the 3000 cars are probably the cars that are available for press, the roadshow events and Ford executives cars, I would imagine that this would leave about 2000 - 2500 for customers. Now if they can process 300 a day then that would mean that they would need 9 days to complete these checks. Now assuming that these cars were on the GH and IMMACOLATA which arrived mid and end of March, in theory, and according to Ford's own press release, all of these cars, it is today 16 days since the last ship docked, should now be ready for delivery. There is another ship load due in on the 18th and another around the 22nd. Surely they need the space to put these new arrivals so it would make sense to ship out the first batch. With this in mind I am hopeful that if Ford REALLY want to deliver our cars to us we should see some arrivals at dealers within the next couple of weeks. Watch this space ? ?

yes, that's exactly what I've been thinking. And I think Wonky recently said something like 3 and a half weeks - about a week ago.

I thus also assume a percentage have faults and they will take longer.

 

[stesir]

Perhaps there is someone on here that can answer a conundrum for me. Ford announced earlier this month that our cars were undergoing 50 point QC checks in Antwerp. They stated that they had set up a specialist area at the port with 18 bays. In the report they further stated that at the time there were 3000 MME's in Europe. It was reported that the facility could "process" 300 cars a day. Given that some of the 3000 cars are probably the cars that are available for press, the roadshow events and Ford executives cars, I would imagine that this would leave about 2000 - 2500 for customers. Now if they can process 300 a day then that would mean that they would need 9 days to complete these checks. Now assuming that these cars were on the GH and IMMACOLATA which arrived mid and end of March, in theory, and according to Ford's own press release, all of these cars, it is today 16 days since the last ship docked, should now be ready for delivery. There is another ship load due in on the 18th and another around the 22nd. Surely they need the space to put these new arrivals so it would make sense to ship out the first batch. With this in mind I am hopeful that if Ford REALLY want to deliver our cars to us we should see some arrivals at dealers within the next couple of weeks. Watch this space ? ?

Ford's traditional comunications ... , we can get on our Ford account, with the F12 method. Data from the same source as Vista (retailer), but we only get fragments in codes, only a status without history ... We have to store it ourselves know how to dump F12 data to e.g. a Word note and compare the endings here in Forums.

We see when our cars arrive, COMPOUND IN and OUT is a receipt for "registration of activity in the process has been completed"! For example COMPOUND IN + AtPort = at the port, normally 4 - 6 days after Ship Date, and the next status then is COMPUND OUT = on the boat.

I have received a status QA in Antwerp, but have not been updated since April 6, 12:48 ..., and it should be on a boat to Drammen, Norway ..., but they clearly collect more cars before they send .. According to Aktrion Belgium's press release, they confirm that they have a capacity for 300 cars a day ...

And we see there is 3 - 10 days lag before Ford releases data, from when they were actually registered ..., - so this is extended "Easter crime" where we only know the model and color ... - We are looking in the Cloud, and we find data ... - but still do not know when the car will arrive ...

We do not receive forecasts / estimates that the dealer still receives, we have to wait for an email from Ford ...


Ford, you should send status more often, and I expect something today, this is not an ONLINE system you deliver, even if we get signals during the process.

And, as an IT and process guy, I am excited about what you make, but you do not deliver well enough, I hope the IT functions are better when the car arrives ...

I have a VOLVO P8 (ready for delivery, but it was not the car I had been waiting for) On April 30, I hand in my Ford LEASE, - 2 months extended ..., and I walk out of the store and I'll see.
- No answer is no delivery.


UPDATE 5 minutes after QAed?!,

15.4.2021 (15:15): NO Change​

{"result":{"vin":"WF0TK3SUXXXXXXXXX","order":{"type":"order","number":"1004XXXX","contractSource":"Web","gobStatusCode":"STRT","gobStatusDesc":"SentToPlant","vmacs2CharCode":"92","vmacs3CharCode":"721","vmacsStatusDesc":"COMPOUND OUT ","vmacsStatusDate":"2021-04-06 12:48:00.0","gobStatusDate":"2021-02-06 16:27:08.0"}},"error":null}​

​

16.4.2021 (08:59): Small Change 5 min later update after 10 days!​

{"result":{"vin":" WF0TK3SUXXXXXXXXX","order":{"type":"order","number":"1004XXXX",​

"contractSource":"Web","gobStatusCode":"STRT","gobStatusDesc":"SentToPlant","​

vmacs2CharCode":"91","vmacs3CharCode":"711","vmacsStatusDesc":"COMPOUND IN ","vmacsStatusDate":"2021-04-06 12:53:00.0","gobStatusDate":"2021-02-06 16:27:08.0"}},"error":null}​

- Ford, you can do better ...
- You had 10 days of time to do some actions ...

Do 5 minutes mean the QA scann!?... - I can se the car is ONLINE,
{"vehicleData":{"ccsConnectivity":"On", "ccsVehicleData":"On",
"smartCharge":"Available", "model":"Mustang Mach-E", "remoteLock":"Available"},
"isBev":true, "isConnected":true,"isWifiCapable":true}


"},{"title":"Duplicate VIN message","dataType":"string","multiValue":false,"name":"duplicateVinMessage",
"value":"It looks like that VIN is already in your Garage. Please access your Garage directly to edit your vehicles.",":type":"string"}]}

- - -

{"displayOTAStatusReport":"Available","ccsStatus":null,"error":null,"fuseResponse":null,"tappsResponse":null,"otaAlertStatus":null}

{"error":{"message":"Error retrieving connected vehicle status","code":"VSDN-Vehicle-status","status":"OK"}}

Brg to Ford
Steinar

 

[David-HC]

I am definitely having my test drive not spending this sort of money without some idea if I like the car in reality not just pics and video. I have my issue with my steep drive which I have documented previously so need to check that out although would need it for hour as I am 40min round trip from the orpington garage. So looks like I will be there with my tape measure and a prayer ??‍

Hi @Hotspur28

I saw your earlier post re: ground clearance, and although I don't have a steep drive I am slightly concerned about this more generally.

As @SteveUk says it's about 6 inches (147mm) and I wonder if that might be an issue with poor quality minor-roads (especially with pot-holed passing places!!), speed ramps/bumps and some multi-storey car parks!

I've got loads of clearance with my current car thus it's not currently a problem, so it will be great to get your feedback (and from any other members) after your test drive ...... either directly to the Forum or via BBC South-East Today ?

Good luck, David

 

[EssexChris]

I am first drive at 9am. I should be back by 11.30 ?

Hope it passes your driveway test, whatever way you decide to do it.
Enjoy the ride.

 

[portlandg]

I am still having issues with my Ford pass app. There is no way to contact them via the app, although you should be able to contact a guide, so I went on the website and emailed them. When I send emails I always ask for a read receipt. Got one from the Ford Pass team. Only problem, it said that it was DELETED before it was read. Ford customer service excellence strikes again.

 

[jongodfrey]

Ford's traditional comunications ... , we can get on our Ford account, with the F12 method. Data from the same source as Vista (retailer), but we only get fragments in codes, only a status without history ... We have to store it ourselves know how to dump F12 data to e.g. a Word note and .... *SNIP*

Brg to Ford
Steinar

Excellent Data, Steinar!! I need to do some digging in my data too. Thank you!!

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