UK Customers

[stesir]

What is the 'service package'? Sorry, I'm a bit lost with all this.

An package loaded during QA, I assume system Software/Firmware EUR registration and so on ...

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[Guybrush]

Morning guys!

I just recieved THE call from my dealer. My car is parked outside on their lot!

After the car was loaded in Antwerp there has only been changes in compound in/out and in tappsdatetime(yesterday morning was the last update) and vehicledatetime(a couple of secs before tappsdatetime) for me. I see that som others on the Nowegian forum has had compund in/out go(last on 11.05 when the car was unloaded from Antwerp) to "Stocked" and while I still have gobstatusdesc "inTransit"(from 29.04) they have had it change to "Vehicleatfinaldestination".

Since I decided to go visit the inlaws, i'll pick it up early next week. Hoping you guys will see the same!

 

[SashaLondon]

On my readout I do not get a location. Is that normal?

1. contractSource: "Web"
2. gobStatusCode: "VITR"
3. gobStatusDate: "2021-05-14 10:32:09.0"
4. gobStatusDesc: "InTransit"
5. number: "1*******"
6. type: "order"
7. vmacs2CharCode: "91"
8. vmacs3CharCode: "711"
9. vmacsStatusDate: "2021-05-12 16:24:00.0"
10. vmacsStatusDesc: "COMPOUND IN "

 

[Guybrush]

On my readout I do not get a location. Is that normal?

1. contractSource: "Web"
2. gobStatusCode: "VITR"
3. gobStatusDate: "2021-05-14 10:32:09.0"
4. gobStatusDesc: "InTransit"
5. number: "1*******"
6. type: "order"
7. vmacs2CharCode: "91"
8. vmacs3CharCode: "711"
9. vmacsStatusDate: "2021-05-12 16:24:00.0"
10. vmacsStatusDesc: "COMPOUND IN "

Yes, we cant seem to locate anything relaible that would give us the cars position.

 

[SteveUk]

That's exactly what I was thinking Steve. I have repeatedly tried to request activation of my Ford Pass on a weekly basis. My car has, supposedly, gone through all checks, had all the updates and is in Flushing (or even Dagenham).

This does not bode well. I'm worried that there is a problem with my software or something? It would appear there is definitely something wrong somewhere?

I do the 'activation' thing at least once a day!

The 'PTI' screen has never changed for me.

It won't let me login to that 'setup' screen used to check the 'taps' that you can see.

I never get the auto updates Hannah said in her email to me last week that would now be generated.

I'd say it's typical IT where it isn't being managed correctly - there is no point of contact advertised to report issues/bugs - no help desk number or email address that I know of.

 

[SteveUk]

What is the 'service package'? Sorry, I'm a bit lost with all this.

I think that's the PTI update.

 

[SteveUk]

@davkd @portlandg

Hannah offered to do me a weekly status email update yesterday which I accepted. I picked Monday's - I suggest if you haven't already done this then contact her and pick a day - I'd think better to not pick the same day as me. Then we have a small hope in hell of picking up when there's some movement and on the day it happens.

I'm still showing via F12 as compound in from last week (12/05).

 

[stesir]

Morning guys!

I just recieved THE call from my dealer. My car is parked outside on their lot!

After the car was loaded in Antwerp there has only been changes in compound in/out and in tappsdatetime(yesterday morning was the last update) and vehicledatetime(a couple of secs before tappsdatetime) for me. I see that som others on the Nowegian forum has had compund in/out go to "Stocked" and while I still have gobstatusdesc "inTransit" they have had it change to "Vehicleatfinaldestination".

Since I decided to go visit the inlaws, i'll pick it up early next week. Hoping you guys will see the same!

19. Mai 08:41 - order-status - "VAFD" - VehicleAtFinalDestination - tappsResponseTemplate: No change last night

{result: {vin: " WF0TK3SUXXXXXXXXX ",…}, error: null}
error: null
result: {vin: " WF0TK3SUXXXXXXXXX ",…}
order: {type: "order", number: "1004XXXX", contractSource: "Web", gobStatusCode: "VAFD",…}
contractSource: "Web"
gobStatusCode: "VAFD"
gobStatusDate: "2021-05-18 03:35:10.0"
gobStatusDesc: "VehicleAtFinalDestination"
number: "1004XXXX"
type: "order"
vmacs2CharCode: "96"
vmacs3CharCode: "913"
vmacsStatusDate: "2021-05-11 11:08:00.0"
vmacsStatusDesc: "STOCKED "
vin: " WF0TK3SUXXXXXXXXX "

Finally! - just run to my dealer finding my car ... ? : - or, ... I must wait a few mor days ...

Order-status, logistics codes are days delayed!, - I had movements in tappsResponse at 14. mai (and later when they move/connect to it ...)

 

[stesir]

I think that's the PTI update.

No, not the same, I'v NOT had an PTI update until arrived dealer ...(build 6. feb. 21) AND, - SW/FW dates are stil the same dates, but my PTI is complete (more info fields in my language)

 

[SashaLondon]

So VAFD is the code to watch out for then......

 

[stesir]

So VAFD is the code to watch out for then......

Yes, VAFD comes after STOCKED ... se my post

 

[Andeh]

Another email from Hannah this week, she's going to keep checking for the FE VIN, but I'm not sure if that involves anything more than refreshing the same page I do fifty times a day... dealer hasn't shed anymore light on it either. Both still of the impression the car must have been built.

On the other hand I'm losing hope it exists, which would be a crying shame as I had my heart set on it as the replacement for our Grabber Blue ICE Mustang.

Still have the first order to fall back on, but Space White is no replacement for Grabber...

 

[Dhiren]

@davkd - And You got the service package RMVS_PK00201 in the QA prosess ...

I have the same

 

[portlandg]

Just had this from my dealer. HOORAY. It's arrived at Dagenham

 

[portlandg]

If mine arrived this morning and vista has already updated then get on to your dealers

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