Who ordered a 2023 today? Post up some pics/share what you ordered!

[Serialnerd]

My charming personality
No seriously I told them I would pay up front for the car and make the order the second the 23 order banks were open and I did that last Friday morning. They knew I was talking with Volvo at the same time I was up front about that and was genuinely leaning toward buying the Volvo electric car so maybe that was a factor as well when I went in on Friday as he asked me about Volvo right away and I said I would go with the MME as at least I had a chance for the tax credit while with the Volvo it was a no.

Well damm, remind me to call you next time I buy a car

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[Serialnerd]

https://blueovalforums.com/forums/i...n-information/&do=findComment&comment=1191089

Well damm, but thank you, I missed that.

 

[dtonn]

I didn't see any sign of the "wider tires" package. Did you?

 

[mada]

I know this isnt related to a new order. But I had to post my story here to get it heard and hopfully someone takes my advice.

Sorry to hear your bad experiences Tyldum and bluestripes. I was really hoping to hop on hear to good news and hoping my experience was just isolated.

Alittle update from my story. The car has been repaired but they moved onto other recalls. My service technician said there was "6 recalls" on my mache. That is Bananas. Our mache was supposed to be done last week, then tomorrow, and we called the dealership to get an update and see if we need to take a road trip to pick the hunk of junk up. They said it wasnt done, it would be done next week on Wensdeay. After being fedup of not hearing from Ford CX, we called, then, they called the dealer to update their notes. Ford CX said it would be done next week friday, this is right after we got off the phone with the dealership service technician. Ford providing Lip service agian.

This car has been nothing but a headache. I read the list of issues most owners were having and every single one listed on that list i have experienced in my 21 mache. To add to the frustration I have yet to hear from our assigned Ford customer experience agent. From my experience they just provide lip service, like the dealership has. I have called several times and and have failed to get a hold of my assigned agent. And it has been "escalated".

If youre on the waiting list for his car, GET OUT NOW. Ford has systemic EV infrastructure issues that resault in poor experiences and if your EV has any need repairs (it will, mine has "6" and its only a year old 17k miles) it wont get fixed and youll be lucky to find a dealership with comparable loaners during the lengthy repair process.

Well, add my 21 AWD ER to the list of this problem.

Aug 5th- I took our vehicle on our first road trip. Austin to Houston. The trip went great. We charged our car at a nearby L2 charger while we attended a wedding for a couple of nights in Houston. Did very little driving around the city. Primarily to small coffee shops in the mornings.



Aug 7th- Walking to our car to get some coffee in the morning, the car won't start, and the stop safely message appears. Call Ford roadside assistance to tow our vehicle to a dealership. They are unable to complete the request, stating that there are limited options for Tow companies on a Sunday (This is Houston, TX. One of the largest cities in the nation.) After several hours of waiting for tow truck, we are told we can pay $150 for an out-of-network company to tow the car to a dealership. We obviously declined, as the car was under warranty and there should be no money coming out of our pockets.



Aug 8th- 36 hours later, still no tow. We are on our 7th service request, with all the towing companies canceling the request 45 minutes into accepting our tow request. My wife called our insurance company to get it towed to the nearest Ford dealer. Our insurance provider had it towed within an hour to a ford dealership. Ford Roadside Assistance is worthless. Service providers don't read the notes. Several tow companies failed to communicate with us while waiting for their arrival and ultimate cancellations that we were not notified of.



Finding a dealership with rentals was another challenging task on its own. Houston is no small city. Several ford dealers had no rentals available. Finally found one, and we tried to reserve one comparable size to our vehicle. My wife was told “we have several loaner options. When your car arrives, we will get you taken care of." The only options were a Chevy spark or a convertible mustang. Both vehicles are much smaller than we need to get us home. (we had ten days of clothes as we just returned from a vacation, wedding clothes, two dogs, etc.) Loaner car windows don't roll up all the way. Seat belts don't work correctly, USB ports don't work, smells like urine in the trunk, and the steering wheel shakes violently on the highway.



The ford dealer told us it would be a couple of days before they could look at it. This is fine. At this point, I'm in no rush to get back into a Ford vehicle.



Aug 12th- I read this forum and opened a case with the BEV team. Call the ford dealer to find out what's going on with the MachE. They haven't looked at it yet. "We will look at Monday or Tuesday and give you a call." Ford customer service says BEV team will be calling me shortly.



Aug 16th- Call ford customer service and ask why no one has reached out to me. My case has been reassigned, and an agent will call me shortly. I call the ford dealership, they still haven't looked at the vehicle. I see a trend when it comes to customer service with Ford.



Aug 18th- Dealership calls us, says the diagnosed the problem, "should" be fixed by late next week if they can get the part(s). Still no call from ford customer service.



So far, this has been an awful experience. Ford roadside assistance and Ford customer service have been incompetent and have failed to manage my expectations by failing to communicate or failing to meet verbal deadlines. I hope this post provides insight into what to expect if you run into this problem. The car was great up until this problem. But I have no more trust in the MachE and Ford to take care of me when I decide to take a reasonably expensive car on a road trip and not expect to get stranded.

 

[lojo4padres]

Here’s mine:

 

[sibonium]

California Route 1

 

[67mustang]

I know this isnt related to a new order. But I had to post my story here to get it heard and hopfully someone takes my advice.

Why don't you just lemon law it then?

 

[DonnieJ]

Soooo EXCITED!

 

[Celtic4]

Why $3k and not $500?

Thats what they asked for and I am paying for the car in full so it made no difference to me really.

 

[Averie26]

I've paid a reservation fee with a dealer a few months back to make sure I get my order in once the order banks open and I've reached out to the dealer 3 times now since I still haven't recieved a confirmation and it seems that I'm getting the run around. All 3 times they said they will put it in and I still haven't recieved confirmation. Should I just order through the Ford site at this point and get my $500 back from the dealer? Seemed kind of crazy they don't have the urgency to submit orders and I know quite a few of you guys here have submitted yours already. Thanks.

 

[Serialnerd]

I've paid a reservation fee with a dealer a few months back to make sure I get my order in once the order banks open and I've reached out to the dealer 3 times now since I still haven't recieved a confirmation and it seems that I'm getting the run around. All 3 times they said they will put it in and I still haven't recieved confirmation. Should I just order through the Ford site at this point and get my $500 back from the dealer? Seemed kind of crazy they don't have the urgency to submit orders and I know quite a few of you guys here have submitted yours already. Thanks.

That is what I would do. You have shown good faith, they have not, move on.

I'd also call your cc company and start the process to recover your funds.

1. Call the dealer, note date and time and request a refund.

2. Regardless of what the dealer says call your cc company and request a refund and tell them what you said here.

 

[Shkval2]

Test drove a ‘22 yesterday with $10k ADM + $3k dealer installed options. Went home and ordered a ‘23 at MSRP - from a different dealer.

I can afford to wait.

 

[bbhaag]

What is the ADM (mark up) looking for your order?

@redMachE22
The dealer I use does not have ADM on any vehicles they sell. That includes Special Orders like mine and Stock Orders that they put on the lot. The most they charge is MSRP either way.

 

[yngwenli]

Test drove a ‘22 yesterday with $10k ADM + $3k dealer installed options. Went home and ordered a ‘23 at MSRP - from a different dealer.

I can afford to wait.

Just make sure to do your math. $13k is a big ADM, but if you negotiate hard, some dealers may cut that ADM a little bit or a lot. Depends how serious you are.

No idea what will happen to the tax credit, but since yours is a new order, MSRP is already like $6k (non-Extended range battery) or $8.5k higher.

Also, if your income is too high, you aren't getting the 2023 $7.5k tax credit which I think most anyone can qualify for now due to no income limits.

Those 2 alone on an ER car is $15,975 already. You already missed out on CA Fuel credit $750 which is on pause (it might come back) and CVRP was recently changed to have stricter income limits as well.

My point in all this is don't blindly think a new order is cheaper than an on-lot ADM car. Just do your own math and calculation.

There is also a possibility of Ford cutting stuff out due to supply constraints (2022 already lost kick gate, active park assist, side window lamination...kick gate can be put back though for folks with the modules).


Hope that NEW dealer you ordered from is legit/good as well. The wait/hassle has an added cost/stress I think that people have a tough time putting a cost on. There have also been folks here who got their cars sold from under them after 9+ months. None of this is to scale you or anyone, but I can certainly see the good feels from getting a bird in hand vs. 2 birds in the bush.

 

[max8176]

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