SSM 50004 - 2021 Mustang Mach-E - FordPass Master Vehicle Reset - Phone As A Key And BackupStart Passcode Revoked

[breeves002]

SSM 50004 - 2021 Mustang Mach-E - FordPass Master Vehicle Reset - Phone As A Key And BackupStart Passcode Revoked

Some 2021 Mustang Mach-E Customers that contact dealers stating they received a FordPass message regarding Master Vehicle Reset and after Phone as a Key (PaaK)and the Backup Start Passcode has been revoked. This may have affected no more than 250 customers. Advise customers to reset PaaK and then re-setup PaaK in the FordPass App. It is important that before attempting to re-setup PaaK in the FordPass app, the PaaK reset must be performed first and the key fob must be present. PaaK reset instructions can be found at: https://owner.ford.com/support/how-tos/technology/keys/fordpass-phone-as-a-key.html. Backup Start Passcode instructions can be found at: https://www.ford.com/support/how-to...-use-my-phone-as-a-key-backup-start-passcode/

END SSM
Well this is the issue a few people on here reported.

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[JcMarin]

SSM 50004 - 2021 Mustang Mach-E - FordPass Master Vehicle Reset - Phone As A Key And BackupStart Passcode Revoked

Some 2021 Mustang Mach-E Customers that contact dealers stating they received a FordPass message regarding Master Vehicle Reset and after Phone as a Key (PaaK)and the Backup Start Passcode has been revoked. This may have affected no more than 250 customers. Advise customers to reset PaaK and then re-setup PaaK in the FordPass App. It is important that before attempting to re-setup PaaK in the FordPass app, the PaaK reset must be performed first and the key fob must be present. PaaK reset instructions can be found at: https://owner.ford.com/support/how-tos/technology/keys/fordpass-phone-as-a-key.html. Backup Start Passcode instructions can be found at: https://www.ford.com/support/how-to...-use-my-phone-as-a-key-backup-start-passcode/

END SSM
Well this is the issue a few people on here reported.

I just suffered from what is looks to be this SSM

After struggling trying to setup PaaK for a week and then finally (and suddenly appearing in FordPass to setup) I was able to setup PaaK and worked fine for 3 days

Then I received the message in FordPass that All PaaK and backup password were removed due to a Master Reset (which I did not do)

I have followed the recommendation on this SSM (reseting PaaK in Car and deleted FordPass and re-installed). But now at square one, I can't setup PaaK as link does not show in FordPass App

Did anyone who suffered the same problem share if it got resolved and how?

 

[louibluey]

I just suffered from what is looks to be this SSM

After struggling trying to setup PaaK for a week and then finally (and suddenly appearing in FordPass to setup) I was able to setup PaaK and worked fine for 3 days

Then I received the message in FordPass that All PaaK and backup password were removed due to a Master Reset (which I did not do)

I have followed the recommendation on this SSM (reseting PaaK in Car and deleted FordPass and re-installed). But now at square one, I can't setup PaaK as link does not show in FordPass App

Did anyone who suffered the same problem share if it got resolved and how?

I actually did a master reset some months back, and lost the PaaK options (link gone from FordPass). I wish I had been more careful in documenting what I did when exploring FDRS around the RFA module, but think it was the RFA configuration (Update: according to my FDRS history, it was RFA initialization) that solved my problem here: https://www.macheforum.com/site/threads/paak-is-now-brick.8651/page-7#post-246344

Ford FordPass help was very kind and talked me through all kinds of resets, but was never able to fix it, and expedited the problem. I never got a call back, but probably could have followed it up with the dealer who mentioned module replacements as a possible inevitable outcome.

Also, if you qualify for that most recent update, it included updating the RFA module, which may or may not solve it.

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