10/18 Build Week Gang

[NO_ICE]

The saga gets more better-

Ford shows that my MME is at the dealer. My dealer says it is not there and that they think it has not reached Salt Lake City where a car carrier would then truck it to ID.

As some else posted Ford Marketing and customer relations have not heard about the seat belt recall.

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[Silver Lake]

Mach E XRange AWD Rapid Red
Ordered 15 July
Build Week 18 Oct
Shipped 17 Nov
Arrived at Dealer 22 Dec
Picked up 24 Dec

Very Happy with Egglefield Ford in Elizabethtown NY, Pat was my POC.
No attempt at extras; paint/interior protection, VIN etching, Longer term warranty (although he did mention this one...)
I asked him not to affix any badges, no problem.

I did agree to the dealer plate holders.
Got a free wall Charger thrown in which was some NE special that I didnt even hear about until Pat told me.

Did the Ford Options Plan (2500.00 rebate) and X Plan.
No confusion on adding the credit for the deposit.
Unfortunately Military Discount did not apply....
My finance charge for options was 2800.00, for the life of the loan. I only put 5000.00 down plus the deposit.

I had wheels and snow tires delivered to the dealer 3 weeks ago and they swaped out the stock wheels and tires, no charge.

of course, no ADM.

Overall a pretty painless experience.

 

[bfleischer]

rge for options was 2800.00, which se

The saga gets more better-

Ford shows that my MME is at the dealer. My dealer says it is not there and that they think it has not reached Salt Lake City where a car carrier would then truck it to ID.

As some else posted Ford Marketing and customer relations have not heard about the seat belt recall.

Ha, "Customer Relations"... they actually have a customer relations department?

 

[Jbkimmel]

Ha, "Customer Relations"... they actually have a customer relations department?

Oh, they do - and also customer experience, and a group for recalls, and product marketing, I spoke with them all. And they were uniformly surprised to learn of this train wreck.

I just tweeted at about 6 Ford Execs, plus I emailed the Free Press reporter that broke the recall story, with some observations on my experience. At this point, all we can hope for is compensation for the major expense and hassle. And not some free charging valued at $77! ?

 

[Steve-o]

Oh, they do - and also customer experience, and a group for recalls, and product marketing, I spoke with them all. And they were uniformly surprised to learn of this train wreck.

I just tweeted at about 6 Ford Execs, plus I emailed the Free Press reporter that broke the recall story, with some observations on my experience. At this point, all we can hope for is compensation for the major expense and hassle. And not some free charging valued at $77! ?

It is be interesting. Not sure if i want a flying glass roof or a seatbelt, seems like we got better deal haha

 

[bfleischer]

Oh, they do - and also customer experience, and a group for recalls, and product marketing, I spoke with them all. And they were uniformly surprised to learn of this train wreck.

I just tweeted at about 6 Ford Execs, plus I emailed the Free Press reporter that broke the recall story, with some observations on my experience. At this point, all we can hope for is compensation for the major expense and hassle. And not some free charging valued at $77! ?

I don't understand how inept a company like Ford can be... the order experience has been nothing but lack of communication, miscommunication, dashed hopes and frustration. The minute that recall was announced to the dealers (and no one else btw- it had to leak on the internet for us to even know) - everyone with a Mach E or an order for one should have been notified - if only to say "Hey, sorry, there's been a recall for your safety, as a result we have to do x, y, z before we can sell you the car..." and at least f-ing apologize for it. The dealership model has to go... and Ford's existing "Customer Experience" department needs to be replaced with something that actually puts customers first. After this, I won't buy another car from any dealership or company that deals exclusively with them.

 

[KZ6e1e]

The dealership model has to go... and Ford's existing "Customer Experience" department needs to be replaced with something that actually puts customers first. After this, I won't buy another car from any dealership or company that deals exclusively with them.

I really don't understand this rhetoric. Before this year & maybe last did you guys not use the dealership model to you advantage on buying vehicles? Dealership A gave me X, Y can you match or do better Dealership B?

Now because of supply/demand the tables flipped and everyone is like death to the dealership model.

At this point, all we can hope for is compensation for the major expense and hassle.

I understand hassle, but what expense?

 

[Jbkimmel]

I really don't understand this rhetoric. Before this year & maybe last did you guys not use the dealership model to you advantage on buying vehicles? Dealership A gave me X, Y can you match or do better Dealership B?

Now because of supply/demand the tables flipped and everyone is like death to the dealership model.



I understand hassle, but what expense?

Not being able to claim the tax credit in 2021.
That’s $7,500 more in cash due in April.

Having to find another car for the next 3, 4 or however many months. Remember, Ford doesn’t even know how they’re going to fix this problem with the FRAME yet.

Buying a patched-up 2021 in 2022, when there are better 2022s (2021 orders fulfilled with 2022 models) going at the same price.
This is more a loss of value, not a direct cost.

These are the main ones for me.

 

[trvale]

I really don't understand this rhetoric. Before this year & maybe last did you guys not use the dealership model to you advantage on buying vehicles? Dealership A gave me X, Y can you match or do better Dealership B?

Now because of supply/demand the tables flipped and everyone is like death to the dealership model.



I understand hassle, but what expense?

Do you not realize that with the dealership model you are not working 2 dealers against each other to get the best possible price, you are working 2 middle men to reduce the amount of money they are going to charge you for them just existing. Without the dealership model you wouldn’t have to haggle, and would just pay the actual price of the car.

 

[NO_ICE]

Do you not realize that with the dealership model you are not working 2 dealers against each other to get the best possible price, you are working 2 middle men to reduce the amount of money they are going to charge you for them just existing. Without the dealership model you wouldn’t have to haggle, and would just pay the actual price of the car.

Not to mention the constant pressure to buy something on the lot and endless haggling.

I don’t fault my local dealer for the circus and Keystone cops routine although I think they could have been more proactive for me their customer

The fault lies with Ford, the effects of covid and the mad exponential explosion of EVs.

 

[KZ6e1e]

Do you not realize that with the dealership model you are not working 2 dealers against each other to get the best possible price, you are working 2 middle men to reduce the amount of money they are going to charge you for them just existing. Without the dealership model you wouldn’t have to haggle, and would just pay the actual price of the car.

Umm yeah I get that but you realize when you buy direct there is no negotiation. Price shown is price you pay.

 

[trvale]

Umm yeah I get that but you realize when you buy direct there is no negotiation. Price shown is price you pay.

Isn’t that better? You pay what the price is, not the price + whatever dealer profit you’ve negotiated over the course of 2-8 hours of fighting. I, like most people would enjoy not going through that process ever again. To each their own i guess.

 

[bfleischer]

Umm yeah I get that but you realize when you buy direct there is no negotiation. Price shown is price you pay.

Yes, and that is exactly what is needed - equal the playing field for a new product. Set the freaking price, and everyone buys one new at that price. Period. Go haggle at a used car dealer. The current model is inherently crooked, underhanded, with all kinds of misleading language, selling techniques... and the delays... you can spend hours in a dealership just to f-ing purchase a car... and it's mostly about pressuring you into buying something you don't need on top of the car. It's all garbage...always has been... and needs to be thrown out.

 

[bfleischer]

Tesla's selling model is the way of the future... the sooner the other car companies migrate away from dealerships, or absorb them/assimilate them, the better off they'll be.

 

[Steve-o]

Tesla's selling model is the way of the future... the sooner the other car companies migrate away from dealerships, or absorb them/assimilate them, the better off they'll be.

Just rememeber, the Tesla model allows them to change pricing on a whim as well as two price increases for the same car this year. There is no good model as we always lose haha

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