OTA Power Up 2.3.0 Is out

[mpshizzle]

Yes. If you look Here almost every person that has 2.3.0 is in early access

Lol someone changed their vote. I wondered if that was an error

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[RonTCat]

Lol someone changed their vote. I wondered if that was an error

2.3 push to everyone should have started now, though.

 

[mpshizzle]

2.3 push to everyone should have started now, though.

Hopefully I'll see mine soon! Been keeping an eye on my widget and it's still showing 2.1.0 already successful but that campaign was set to expire today. So hopefully I'll see 2.3.0 show up soon. (I'm guessing campaigns can't overlap?)

 

[Baseball1516]

My apologies if this has been answered before, but my question pertains to permitting automatic OTA updates. Under settings, I originally had it selected to permit auto updates, but I have heard too many stories about updates potentially causing issues with the vehicle. If I am happy with the current versions, is it wise to block the auto updates? Or, should I permit auto updates? Thanks in advance.

Brian

 

[Gullwingdmc]

but that campaign was set to expire today.

Where in the OTA info can you see the campaign window?

 

[Neil4Real]

Hopefully I'll see mine soon! Been keeping an eye on my widget and it's still showing 2.1.0 already successful but that campaign was set to expire today. So hopefully I'll see 2.3.0 show up soon. (I'm guessing campaigns can't overlap?)

I got 2.1.0 on 1/3 and mine expired on 1/10. I am of a similar opinion that the existing campaign has to expire, but no confirmation of that yet. I have NOT received 2.3.0, hopefully they are pushing to everyone.

 

[TruWrecks]

If the campaign is going to expire today then maybe the next cycle will be the rest of use lowly second class Job 1 owners.

 

[Neil4Real]

If the campaign is going to expire today then maybe the next cycle will be the rest of use lowly second class Job 1 owners.

Well, that's all individual. Mine expired on the 10th and I'm sure it is staggered where many others are expiring throughout this week, etc.

 

[Dr Obnxs]

As someone who's run and managed products, I gotta say the status and update features for our cars is maddingly poorly designed. Especially if updates can be asynchronous. I can't see a time-line history of what updatten? Who in their right mind at Ford didn't see this was a sure fire way to create frustration for each and every customer who actually bought a Mach-E.

I really love my car and tell others about it recommending it to all that will listen.

But this situation is just out and out dumb.

If my team of engineers had ever considered anything so ludicrous I'd have vetod it without a moments thought. And after explaining why, any of my team who wasn't on board with such a basic Tennant of customer satisfaction would be looking for a job.

 

[rzaseven]

Just got the notification

Need some help. I am still on 1.4 and cannot get anyone at Ford to help me. I bought in October of 2021 and only had one power update. I am enrolled in the early access and still have not gotten any updates. Everytime I call they tell me there is no update for my vehicle. Dealership won't help either. Any advice?

 

[neiloakley]

As someone who's run and managed products, I gotta say the status and update features for our cars is maddingly poorly designed. Especially if updates can be asynchronous. I can't see a time-line history of what updatten? Who in their right mind at Ford didn't see this was a sure fire way to create frustration for each and every customer who actually bought a Mach-E.

I really love my car and tell others about it recommending it to all that will listen.

But this situation is just out and out dumb.

If my team of engineers had ever considered anything so ludicrous I'd have vetod it without a moments thought. And after explaining why, any of my team who wasn't on board with such a basic Tennant of customer satisfaction would be looking for a job.

Coulnd't agree more - i nearly spat out my water when someone confirmed you could get 2.1 AFTER 2.3, obviously no basic version control at Ford!

 

[Logal727]

As someone who's run and managed products, I gotta say the status and update features for our cars is maddingly poorly designed. Especially if updates can be asynchronous. I can't see a time-line history of what updatten? Who in their right mind at Ford didn't see this was a sure fire way to create frustration for each and every customer who actually bought a Mach-E.

I really love my car and tell others about it recommending it to all that will listen.

But this situation is just out and out dumb.

If my team of engineers had ever considered anything so ludicrous I'd have vetod it without a moments thought. And after explaining why, any of my team who wasn't on board with such a basic Tennant of customer satisfaction would be looking for a job.

Why do you think they just poached the Apple car (former Tesla) guy?

 

[Neil4Real]

As someone who's run and managed products, I gotta say the status and update features for our cars is maddingly poorly designed. Especially if updates can be asynchronous. I can't see a time-line history of what updatten? Who in their right mind at Ford didn't see this was a sure fire way to create frustration for each and every customer who actually bought a Mach-E.

I really love my car and tell others about it recommending it to all that will listen.

But this situation is just out and out dumb.

If my team of engineers had ever considered anything so ludicrous I'd have vetod it without a moments thought. And after explaining why, any of my team who wasn't on board with such a basic Tennant of customer satisfaction would be looking for a job.

I hope they will one day list out all updates on a website, like Apple does, but not a lot of companies do that. They did pick a tricky starting point since the Power-Ups don't actually correspond to what people think, which is why they were originally out of order. I am hopeful that when BlueCruise is finally out, everyone will be synced.

It is extremely common for updates to be sent in batches, especially when a product is so brand new, you want to make sure you don't just brick all the cars from a bad update. So that is definitely not out of line. Based off the speed people got 2.1.0 and 2.3.0, it seems like they are starting to nail down OTA and, from what insiders have said and even those that were themselves stuck, they may have finally figured out what was causing the issues with 1.7.1 and fixed them on 2.1.0 and 2.3.0.

To be frank, most users won't even know about any missed updates or anything, I'm sure most are just hungry for BlueCruise but aren't on forums actively seeking out what the latest software level is, what's coming, etc. They probably just want BlueCruise, but those that have actually paid for the service do have it.

 

[Dr Obnxs]

Need some help. I am still on 1.4 and cannot get anyone at Ford to help me. I bought in October of 2021 and only had one power update. I am enrolled in the early access and still have not gotten any updates. Everytime I call they tell me there is no update for my vehicle. Dealership won't help either. Any advice?

I was stuck too.

I turned off WIFI. I turned off auto update. I scheduled for updates for the next day at a time I knew the car would have good cell service. The next day, FordPass said an update was pending.

I have no idea if any of what I did helped or not. Maybe it was just a lucky timing event.

 

[Logal727]

Need some help. I am still on 1.4 and cannot get anyone at Ford to help me. I bought in October of 2021 and only had one power update. I am enrolled in the early access and still have not gotten any updates. Everytime I call they tell me there is no update for my vehicle. Dealership won't help either. Any advice?

If you’ve been able to get at least one update you are usually good, they may have not pushed out the others to you yet. Took me a couple months to get 1.4 and then 1.6 after I got my car in September. Then a couple weeks later I got 1.7.1. My updates really started rolling once I was out driving more. Id suggest taking hour long trips every weekend in good cell coverage areas.

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