Just confirmed - no eta on HVBJB replacements for GT

[EELinneman]

I have no evidence that the update made things worse. I have my suspicions but with no evidence of anything I can't say. Only Ford engineers know the truth and I think anyone on this forum saying yea or nay would just be making uninformed guesses. I think the most accurate thing to say at this time, is "who knows". I definitely wouldn't put any trust in the recall based on what we've seen.



That is something I have not seen a single instance of yet. I'm happy to report that so far no one with the revised part has had failure (at least on the forum). Ever since before the recall was announced we knew that Ford had a revised part. We have seen emails from the top saying it was built much more robust.



I don't think they are running out of parts. They just don't have them stocked in all local warehouses. One of the 6 dealers in my area said they have replaced a good 2 dozen already. That's just 1 dealer out of 6 in Sacramento.



That's just not always true. I have personally seen 7 cases now, from people on this forum, where the software did nothing. They had welded contactors and received no advanced warning.

Todd,

The dealer that has replaced 2 dozen already - do you know how recent the latest one is? Ford BEV in Michigan confirmed that there is no ETA on the part and that this is now an "emergency replacement" whatever that means for Ford.

It makes me wonder if dealers that understand what they are facing and have their act together grabbed a healthy supply. The GM and service manager at the dealer where my car is said they hope to have updated information early this week, but confirmed that there are no replacement GT HVBJB that they can get at this time and that there is no ETA on the part. Since Ford "resolved" my case 5 minutes after it was opened with the BEV team on 8/25, they have escalated the new case - or so I have been told. I have lost faith in Ford, the dealer and now the car too.

Regardless, this is a mess. I believe that Ford knew they had a problem a while ago and completely failed in their response. Again, belief, but the software is indicating that the parts are completely unsuitable for use and now Ford is in a bad spot. I also believe that they knew this and did not disclose this risk in their recent 2 quarterly SEC filings and that this will come back to haunt them. I suspect that their testing showed them that all GTs have an issue. The software just avoids some of the towing charges.

I guess this is the result when you promote the marketing lead to be the president of the company. They remain good at marketing.

Now, if the same issue starts happening with the f-150 Lightnings, then Ford itself is in real trouble. I'm old enough to remember Ford advertising "Quality is Job 1" back in the day. Today, not sure it even makes it on the list.

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[DevSecOps]

The dealer that has replaced 2 dozen already - do you know how recent the latest one is?

My car was completed just 10 days ago and I've sent another member from Sacramento to them just 2 days ago.

I know for a fact that there's no "nationwide shortage" because in DMs we have people who are getting a replacement part in less than 3 days. Again, my confirmation from Ford is that dealers order from a local supply warehouse and if they don't have one then they normally wait for restock. There's a way to get them from another warehouse. I don't know the inner workings on "how" that happens, but it's happening for many people. Unfortunately, there's a lot of people who it's not happening for or their dealer just doesn't have the labor availability and is pushing the blame on "parts".

From what I've seen on replacements it seems to be a 80/20 split where the 20% is being told months on parts. It's more common to see people get the replacement.

 

[phil]

Parts are available. The issue is that dealers were stockpiling parts which meant that when someone actually needed one from another dealer they weren't available at the warehouse.

If parts are available but your dealer can't actually get one, are the parts really available?

It sounds like the parts exist, but are widely unavailable.

 

[phil]

I have no evidence that the update made things worse. I have my suspicions but with no evidence of anything I can't say.

There is much evidence that the update has accelerated the warnings/error messages related to HVBJB failure. The evidence is many, many owners receiving these messages soon after the update.

The evidence is perhaps not conclusive. But it is evidence, and it has now become pretty convincing. Whether the update has, on balance, made things worse is a matter of opinion. But it clearly has precipitated a lot of errors/warnings.

 

[DevSecOps]

There is much evidence that the update has accelerated the warnings/error messages related to HVBJB failure. The evidence is many, many owners receiving these messages soon after the update.

The evidence is perhaps not conclusive. But it is evidence, and it has now become pretty convincing. Whether the update has, on balance, made things worse is a matter of opinion. But it clearly has precipitated a lot of errors/warnings.

I took the question to mean if the software made the HVBJB fail quicker, not detect quicker.

 

[tannerk89]

Whaaat!? A dealer actually lost EV certification because they didn't know what they were doing! Hurray! ? ??That's the first I've heard of that actually happening! That's how the system should work people! If they can't fix them they shouldn't be selling them!

Other than that your situation totally sucks.

Yeah I agree, I was pretty happy about that. They are required to have an EV certified tech, but they were lying to Ford to keep their EV cert after their Tech quit.

Was this your experience with that dealer? ?

That hits a little too close to home ??

 

[phil]

I took the question to mean if the software made the HVBJB fail quicker, not detect quicker.

I'd agree with that too. No evidence it makes failure happen sooner.

It would be crazy-bad software if it actually hastened failure - exactly the opposite of what Ford told customers and regulators, and the opposite of what Ford would want.

 

[tannerk89]

@EELinneman There is indeed a parts shortage - but not the HVBJB from what I’ve experienced. I have two Ford engineers, from corporate, working on my car to fix my HVBJB. They are waiting on parts, and has been escalated through Ford BEV team. This may not be the case for everyone, but it is a harness that was damaged on my car. There is a gasket that is also difficult to get.

 

[machme]

Don't know if this helps, but I noticed when you schedule service via the Ford app, there was an area to view the specialities of the particular dealership and you could confirm it has "Electric Vehicles".

Thanks. Going to call a few on that list to verify

 

[thewraith]

Did the software update 2ish weeks ago, got the hvjb failure notice this past friday. '21 gtp with 5k miles on it. I was on the freeway doing 73 when it popped up. I have a dealership appt this coming Tuesday, wish me luck!

<edit>Just wanted to add, my car still drives with reduced power, I have never charged at a high voltage charger and always used the supplied ford charger, it still charges fine</edit>

 

[mkhuffman]

My goal is to beat @DevSecOps 23k failure "record". I am at 15k now.

 

[ARK]

If parts are available but your dealer can't actually get one, are the parts really available?

It sounds like the parts exist, but are widely unavailable.

Yes, I don’t know if a recall to replace the part would, practically speaking, change the number of people getting these recalls done if that is the case. At least the software update to some extent prioritizes people who are close to failure to get the replacement done first.

 

[EELinneman]

@EELinneman There is indeed a parts shortage - but not the HVBJB from what I’ve experienced. I have two Ford engineers, from corporate, working on my car to fix my HVBJB. They are waiting on parts, and has been escalated through Ford BEV team. This may not be the case for everyone, but it is a harness that was damaged on my car. There is a gasket that is also difficult to get.

That sucks. I hope they get you your car back healthy, strong and soon.

 

[kennethjk]

Yes, I don’t know if a recall to replace the part would, practically speaking, change the number of people getting these recalls done if that is the case. At least the software update to some extent prioritizes people who are close to failure to get the replacement done first.

If they did a proper recall at least I could get an appt scheduled And feel better about it. I may still have a failure beforehand but the way they are handling it is like Russian roulette.

it is just a shitty way to treat their customers. They send out a letter saying we know we put an inferior part in your car. when you break down or receive a service error give us a call and when we get to actually replace the part we get to it , bye bye.

they should be proactive and issue a full recall, that shows me something.

 

[EELinneman]

If they did a proper recall at least I could get an appt scheduled And feel better about it. I may still have a failure beforehand but the way they are handling it is like Russian roulette.

it is just a shitty way to treat their customers. They send out a letter saying we know we put an inferior part in your car. when you break down or receive a service error give us a call and when we get to actually replace the part we get to it , bye bye.

they should be proactive and issue a full recall, that shows me something.

I think perhaps the most secure job in the world right now is a Ford BEV-certified tech. Across all their lines, I believe they are close to 5 million cars and trucks in an active recall status now. Seriously, there is something fundamentally broken within Ford and at the dealer system.

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