Just confirmed - no eta on HVBJB replacements for GT

[kennethjk]

I think perhaps the most secure job in the world right now is a Ford BEV-certified tech. Across all their lines, I believe they are close to 5 million cars and trucks in an active recall status now. Seriously, there is something fundamentally broken within Ford and at the dealer system.

I agree, they have one of the largest warranty reserves per car. People keep saying Ford knows how to build cars, maybe the outside but the inside is something else. Then again a lot of the car companies are having substantial recalls.

at least the battery is not blowing up.

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[ARK]

If they did a proper recall at least I could get an appt scheduled And feel better about it. I may still have a failure beforehand but the way they are handling it is like Russian roulette.

it is just a shitty way to treat their customers. They send out a letter saying we know we put an inferior part in your car. when you break down or receive a service error give us a call and when we get to actually replace the part we get to it , bye bye.

they should be proactive and issue a full recall, that shows me something.

I think for the GTs that’s definitely true. I don’t know if the issue is common enough on the other variants - perhaps AWD ER belongs in that group too.

 

[ARK]

I agree, they have one of the largest warranty reserves per car. People keep saying Ford knows how to build cars, maybe the outside but the inside is something else. Then again a lot of the car companies are having substantial recalls.

at least the battery is not blowing up.

In retrospect, the Mach-E is a pretty good poster child of first model year vehicles having issues, particularly on a completely new vehicle without any prior generation.

 

[kennethjk]

I think for the GTs that’s definitely true. I don’t know if the issue is common enough on the other variants - perhaps AWD ER belongs in that group too.

You might be right, but since we are totally in the dark it’s hard to know.

I worked with thousands of clients for over 44 years, and ran a dept of over 800 people within my company.

everyone makes mistakes, always going to happen. What separates people and companies is how they deal with the problem and how they treat their customers. Be upfront , admit the mistake and deal with how to make it better and make sure that the same mistake doesn’t happen again.

 

[kennethjk]

In retrospect, the Mach-E is a pretty good poster child of first model year vehicles having issues, particularly on a completely new vehicle without any prior generation.

I have purchased several first year models, always at the end of the year. really for most part I didn’t have any major problems with them. my Macan had a transfer case issue which they recalled and extended the warranty to 7 or 8 years. Although, when I think back my 1973 Mazda RX2 wankle engine didn’t like starting in the cold. That really wasn’t a first year issue, that was an every year issue?

The only real problem I have with the MME is the one that hasn’t happened yet, the HVBJC. For those that purchased it earlier in the 1st model year they have had a number of problems.

This car has several funky things, PAAK, car play and some other minor issues, but I consider those minor electrical quirks that hopefully resolve themselves.

yesterday PAAK didn’t work and I had to enter the backup password. I have also had number of “no key available” but the car starts anyway. Today Car play didn’t work, somehow my car was searching for my phone and got locked. Before PAAK it never locked up. I reset the screen and it worked right away. when I used the FOB, the kick motion to open the trunk always worked. Once I started using PAAk, it’s hit or miss. These things are minor pains in the scheme of things.

this car is far from the best car I have ever had but I do enjoy it, just need to fix the suspension and get a new HVBJB before I break down somewhere.

 

[EELinneman]

I agree, they have one of the largest warranty reserves per car. People keep saying Ford knows how to build cars, maybe the outside but the inside is something else. Then again a lot of the car companies are having substantial recalls.

at least the battery is not blowing up.

Stop! Stop! Stop! Are you trying to jynx us all???

 

[kennethjk]

Stop! Stop! Stop! Are you trying to jynx us all???

Only kidding, just my sarcastic self. It’s nowhere that bad

 

[RosarioM]

The OTA software is doing what its design to do and that is to give a warning that your part is about to fail.

How fast to you usually drive or drive on mountain roads? From the reports, it seems like that causes more problems because it heat soak the HVBJB

My driving is usually highway but I do live in a pretty rural area to get around my neighborhood. I do consistently hit 80 and have gotten to 100 without realizing how fast I was going but not on a regular basis.

 

[Ghost Ryder]

My driving is usually highway but I do live in a pretty rural area to get around my neighborhood. I do consistently hit 80 and have gotten to 100 without realizing how fast I was going but not on a regular basis.

I think there was a spreadsheet that showed that the problem is sustained high loads, not just quick bursts of acceleration. Seems to be that the sustained high-speed heat soaks the connectors causing the failure. Obviously, DCFC prior to that doesn't help either.

 

[cjrodriguez31]

Just FYI, I have been dealing with this issue since delivery in December of 21. Its happened three times so far… At this point Im just tired of posting but Im still having these problems as well.

 

[dgilles428]

My GT PE had the HVBJB fail on 8/25. Dealing with Ford has been a complete disaster, but wanted people to know that as of 10 minutes ago, the person working the second case at Gord's BEV team confirmed that they have no ETA on replacement parts.

I'm 2 weeks from being qualified to lemon law my car and am likely to do just that. It has become a care that I cannot rely upon, has underengineered critical parts and the dealer and the company both are completely unprepared to support these rolling lottery tickets.

Woe to you who have a similar failure. I just hope the mainstream auto media picks up on this quickly.

I had same issue, mine went to dealer 8/30, still no idea when it will get the HVBJB .. hopefully a redesigned part for the extra load the GTpe puts on the relays. AT least the OTA update let it give me warning to drive to dealer.

 

[gordonf238]

I mean. Ok I get the frustration but you're being dramatic. They made a mistake on designing a part, and they just can't get enough supply to satisfy assembly line and replacements which is a common issue these days. Shit happens to all automotive manufacturers and mistakes are made. When mine failed it was frustrating but oh well they fixed it a few weeks later and paid for my rental.

I disagree. Why should this customer who paid top dollar for his EV pay for Ford's mistakes? His vehicle is rendered useless. Ford needs to be held accountable. You don't sell a $65k vehicle and let your customers be the guinea pigs.

They clearly rushed the GT to the market in order to compete with Tesla's model Y performance version, and other similar EVs. Ford needs to assign reps to manage the customers whose cars have been rendered useless, offer them complimentary loaner cars, and stay on top of this. That's the right way to handle it.

Don't excuse Ford.

 

[MazzMayhem]

I went in on 8/22 with SVS and the other error codes. It took a week to get to the point they acknowledged the HVBJB is the issue and ordered the part. Now both the dealer service department and Fords BEV team have responded about the backorder part and no ETA with 2 case numbers.
I Understand all the issues with parts and 1st gen but between a recall band aid, the lack of preparation, and minimal customer service experience related to a engineering issue its hard to see anything beyond Fords mismanagement.

I'm 8 days from a potential lemon law claim and if the same song is playing next week I will start that process. I love the car but I have been through a Ford warranty fix to a related (same part) out of warranty issue in the past and I'm not going to have that in the back of my mind.

 

[EELinneman]

I went in on 8/22 with SVS and the other error codes. It took a week to get to the point they acknowledged the HVBJB is the issue and ordered the part. Now both the dealer service department and Fords BEV team have responded about the backorder part and no ETA with 2 case numbers.
I Understand all the issues with parts and 1st gen but between a recall band aid, the lack of preparation, and minimal customer service experience related to a engineering issue its hard to see anything beyond Fords mismanagement.

I'm 8 days from a potential lemon law claim and if the same song is playing next week I will start that process. I love the car but I have been through a Ford warranty fix to a related (same part) out of warranty issue in the past and I'm not going to have that in the back of my mind.

Have you told Ford that you will be doing this? I would recommend reaching out to Todd and seeing if he can get you parts info locally that could help your dealer.

It's crazy that the customer is put through this. But, they are good at marketing. Too bad their service side of the house couldn't find their ass with a compass, GPS and a boy scout troop.

 

[Kake95]

HI Guys,

Our '22 MME GT gave me the SSN after shutting it off to run in to a mini mart to buy a CA lotto ticket. Car was off for less than 5 mins. SSN -> Bricked. Car was perfect since we took delivery 4/18/2022. We have 7,030 on the Clock. Dealer has had it for (2) days and cant get to it to even diagnose for another week. Dealer can't provide a loaner or pay for a rental. I already started a case with the BEV and Ford chat. Now Ford Corporate is not responding to my request to get a rental paid for. What leverage do I have? I'm a Die Hard Ford guy since I started driving in 1990. Hearing this groups frustrations lets me know mine have just started. Is Ford required to provide a rental? My MME is without questions not driveable. Up to now I have been very polite and know everything in the Auto industry is stressed right now. Any advise would be greatly appreciated. By the way my Lotto ticket wasn't winner on any level....

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