Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

Went to a different dealership to get this service ed ans they said the dealer I bought from completed this in December of 2021. So bot sure what to tell them.

Open a case with Ford. @Ford Motor Company

If some dealership said they did CSP 21P22 and you still have door modules showing up in the list then it wasn't done correctly regardless of whether the labor has been paid for it or not.

Those door modules were only updated by CSP 21P22...There was no other program or OTA to do them.. ergo CSP was not completed regardless of the status on OASIS.

Mike

Sponsored

 

[ahern149]

Open a case with Ford. @Ford Motor Company

If some dealership said they did CSP 21P22 and you still have door modules showing up in the list then it wasn't done correctly regardless of whether the labor has been paid for it or not.

Those door modules were only updated by CSP 21P22...There was no other program or OTA to do them.. ergo CSP was not completed regardless of the status on OASIS.

Mike

I left my car with them to see what updates an be done. When I get it back I see if you can run my vin again to see if they did anything. If not then I will definitely open a case with ford.

 

[Mike G]

VIN #: 3FMTK3SS1MMA27004

Hey Mike G or anyone else that is willing to help me. Any chance you could look up my VIN # for me and get some info? I just had my car at the dealership for the 2nd time to try an get it updated. My car has been stuck on the 1.7.1 failed update for some time now. The first time I brought it there, they were supposed to update all of the modules. They said that it was all updated and I picked up the car. Unfortunately that wasn't the case. I still couldn't turn on automatic OTA updates, no blue cruise, no tic tac toe, no notes, etc.

I dropped the car off this past weekend to do the updates again. This time I gave them the instructions from Ford (Technical Service Bulletin TSB 22-2117) that were shared on this forum, to help them fix the issue. With that being said, they called me yesterday saying that the updates did not take and now my VIN has been locked out of the system for 21 days (too many attempts). I have to bring it back again in 3 weeks. When I looked at the paperwork that they gave me, it only says that they performed the Blue Cruise update multiple times, the VIN is locked out since they made multiple attempts and they will reattempt the Blue Cruise update in 21 days.

My concern is that they only tried to do the Blue Cruise update and didn't attempt the TSB 22-2117 or update the other modules first, therefore leading to the failed Blue Cruise update. I may be wrong in my understanding, but being that my car has the failed 1.7.1 issue, don't certain modules have to be updated first or in a specific order before some of the other module updates will take?

I'd really love to know what they actually attempted to do, what updates (if any at all) were successful and which ones failed. The next time I drop it off to them, I want to give them specific instructions on which modules need to be updated first, the exact procedures on how to do it, etc. I've lost all faith in their ability to get my car updated. I'm going to keep researching as much as I can on how to get this issue resolved. If they fail a 3rd time I'm just going to go buy the Interface Cable, Power Supply and get a 3 day FDRS license and try to do it myself. I'd rather not spend $1,000, so hopefully they can get it right.

If you or anyone else on this forum could look up my VIN # to see what they actually did, it would be greatly appreciated. Maybe it's an APIM issue? I just want really want to make sure that the dealership attempted the updates in the correct manner first.

Thanks in advance for anyone that is willing to help me!

14 Apr '21 build date, Job 1 car.

Here's the list of available updates:

They worked through CSP 21P22 on the 16th of August, and then were going to update your APIM (Sync module). They were warned that the 12V battery state of charge was at only 66% (vice 80%) and were asked if they wanted to proceed anyway, the tech indicated that he wanted to go ahead. It did not go well and was unsuccessful. So they pivoted to programming your second key fob instead (22B10) and then just gave you the car back.

13 Sep a couple of network tests and light reading, culminating with a diagnostic pinpoint test of the alarm system for a concern about the alarm not activating from the intrusion sensor.

14 Sep a network test and then 6 attempts to perform the Module Update Repair procedure which is designed to determine if there is corrupted data in the APIM, GWM, or TCU.

Each time it said there was an exception with trying to obtain the files from the backend server and that there was a possibility that the VIN was locked out due to too many attempts.

Bear in mind.....this "VIN lockout" caution happened on the first through 6th attempt at the Module Update Repair. So how could it get locked out by just attempting this the first time? Doesn't make sense if previous attempts haven't been made, for it to be locked out immediately.

There is a phone number the tech can call to get assistance with this and see if the VIN has been locked. I don't think it has. I think they are just kicking the can down the road. You should ask them if they've requested engineering support. And if not you would like them to do that as well as finishing up your BlueCruise of course.

Mike

 

[Roger23]

14 Apr '21 build date, Job 1 car.

Here's the list of available updates:

They worked through CSP 21P22 on the 16th of August, and then were going to update your APIM (Sync module). They were warned that the 12V battery state of charge was at only 66% (vice 80%) and were asked if they wanted to proceed anyway, the tech indicated that he wanted to go ahead. It did not go well and was unsuccessful. So they pivoted to programming your second key fob instead (22B10) and then just gave you the car back.

13 Sep a couple of network tests and light reading, culminating with a diagnostic pinpoint test of the alarm system for a concern about the alarm not activating from the intrusion sensor.

14 Sep a network test and then 6 attempts to perform the Module Update Repair procedure which is designed to determine if there is corrupted data in the APIM, GWM, or TCU.

Each time it said there was an exception with trying to obtain the files from the backend server and that there was a possibility that the VIN was locked out due to too many attempts.

Bear in mind.....this "VIN lockout" caution happened on the first through 6th attempt at the Module Update Repair. So how could it get locked out by just attempting this the first time? Doesn't make sense if previous attempts haven't been made, for it to be locked out immediately.

There is a phone number the tech can call to get assistance with this and see if the VIN has been locked. I don't think it has. I think they are just kicking the can down the road. You should ask them if they've requested engineering support. And if not you would like them to do that as well as finishing up your BlueCruise of course.

Mike

Thanks Mike! That's great info to have. I appreciate it. They did tell me that they're waiting to hear back from Ford for support. Hopefully I'll have better luck at the next appointment.

 

[cbcasas]

@Mike G Hey Mike do you mind checking my VIN? Thank you very much. 3FMTK3SUXMMA10610

 

[Mike G]

@Mike G Hey Mike do you mind checking my VIN? Thank you very much. 3FMTK3SUXMMA10610

Not a problem sir!

Mike

 

[NJDevFan30]

17 Jun '21 build date, Job 1 car.

Here's the list of available updates:

Mike

Any chance you could re-run my VIN? It's been in the shop to get the BC updates, among other things, and the dealer called that the install failed yesterday, retried today.

Curious what has been able to be updated. Thanks!

 

[Mike G]

Any chance you could re-run my VIN? It's been in the shop to get the BC updates, among other things, and the dealer called that the install failed yesterday, retried today.

Curious what has been able to be updated. Thanks!

Yeah well this needs some explanation from the tech on why he/she is not following the instructions and why today whoever was doing this cancelled the process.

Here's the list of available updates:

I don't know exactly what their deal is but I'd ask for a detailed explanation of why they cancelled. It didn't fail, it was cancelled.

Mike

 

[jeremyF]

Okaaaayyy....well they certainly looked up how to do both of those programs but no programming got done of any sort. Just light reading on what was involved. And that was on the 5th of August.

Your recall was done the day before on the 4th.

There have been no modules programmed at all since the 4th of August. I suspect they don't know you can check up on them.

Your car wasn't connected to or your VIN even looked up on the 18th. So no idea where the date comes into it.

Take a look at the 21P22 instructions and the 21G01 instructions.

Those door modules? They are only updated by a tech in the shop during the programming related to CSP 21P22. So if CSP 21P22 is done then how are they still in this list?

Trust me. These folks think you don't know any better, and they also think you can't check their work.

They never did 21P22, and they also never did 21G01 or you wouldn't see the CCM, CMR, IPMA, and PSCM in this list either.

Attached are the CSP 21P22 instructions and the updated instructions for 21G01.

ok, now the dealer says they’ve done all the updates for 21P22 and 21G01. Can you recheck it?VIN 3FMTK3SU3MMA10707

thanks!
jeremy

 

[Mike G]

ok, now the dealer says they’ve done all the updates for 21P22 and 21G01. Can you recheck it?VIN 3FMTK3SU3MMA10707

thanks!
jeremy

Wow...Deja Vu. Is this the same tech as the one above?

No. CSP 21P22 is not done (see the door modules and the RFA and stuff in the list).

And clearly reading instructions is a problem since there a list of updates in CSP 21P22 and a lot of them are still in this list:

Are there any other dealers in your area?

Mike

 

[ahern149]

@Mike G Hey still haven't gotten my car back and they're not able to explain what they're actually doing to my car, all they said is that the tech is inspecting some wiring that runs along the rear. Are you able to check if they ran/updated anything while they have my car. 3FMTK1SS2MMA19966

 

[jeremyF]

Wow...Deja Vu. Is this the same tech as the one above?

No. CSP 21P22 is not done (see the door modules and the RFA and stuff in the list).

And clearly reading instructions is a problem since there a list of updates in CSP 21P22 and a lot of them are still in this list:

Are there any other dealers in your area?

Mike

That’s unfortunate. They said ”it took a day and a half to get the Blue Cruise working again”, which was an odd statement considering it hasn’t worked yet. I’ll pass this along. They still have the car. It’s now in the body shop for the windshield and roof recalls.

 

[daiprime]

Hi Mike, when you have a moment, would you mind checking 3FMTK3SUXMMA08355 for me? I’d like to see if the 22S41 recall was applied OTA. I’m planning on booking a service appt with a dealer soon so might as well ask for the recall update, if not done. Also, if there are any other currently available updates. Please and thank you!

 

[Mike G]

@Mike G Hey still haven't gotten my car back and they're not able to explain what they're actually doing to my car, all they said is that the tech is inspecting some wiring that runs along the rear. Are you able to check if they ran/updated anything while they have my car. 3FMTK1SS2MMA19966

Well they may be looking at the wiring issue that our cars have with the parking brake. My service advisor said it applied to my car as well. TSB 22-2143.

I don't have the warning message yet, but apparently it's only a matter of time (like the HVJB thing).

Here's the list of available updates, and no it doesn't look like any programming has gone on yet:

Every day they don't program...more stuff gets released. I did another GWM module update just this morning.

 

[Mike G]

Hi Mike, when you have a moment, would you mind checking 3FMTK3SUXMMA08355 for me? I’d like to see if the 22S41 recall was applied OTA. I’m planning on booking a service appt with a dealer soon so might as well ask for the recall update, if not done. Also, if there are any other currently available updates. Please and thank you!

5 Jan '21 build date, Job 1 car.

You may have a fight on your hands.

On the 20th of December when your car was in for service the tech looked up what was required to perform Customer Satisfaction Program 21P22........and then did only part of it, but got paid for all of it.

Meaning in the list of all the available updates below you'll notice all those door modules that are still showing up....but they were supposed to be updated under 21P22, and will never be updated by an OTA. I've attached the 21P22 instructions so you can see for yourself the modules that were supposed to be updated, but weren't.
Here's the session log for that day:

You can see the tech basically stopped doing anything around lunch time and never went back to do the rest of the updates in the list.

Here's the list of currently available updates:

Rarely do I see a list this long. And like I said, they are likely to give you a hard time cause they already got paid the labor to do CSP 21P22 and are not going to want to clean up all the stuff they were supposed to have done back in December. They may offer some excuse like the fact that you didn't report any issues with the door function, etc. That's not the point. They were supposed to update all the modules in the list regardless of whether you had a problem or not.

And they probably thought you'd never find out.

If you have an appointment for the 22S41 recall there is a bright side. It's been so long now that the recall related modules (PCM, BECM, SOBDM, SOBDMB, and SOBDMC) are now on their third revisions since the recall was announced. The most recent versions came out literally days ago. So you will be getting the latest tweaked versions of that.

I would make eye contact with the service advisor and let them know that you want the recall programming as well as all the rest of the items that were supposed to be done under CSP 21P22 done as well, and you let them know that they didn't do the job properly in the first place.

Mike