Front Camera Fault & Pre-Collision Assist Not Available Errors

[mikeinet]

So I’m really nervous posting this at risk of jinx’ing myself…

got 3.5.3 installed today… and I haven’t had any camera issues pop up yet?!? BC transitions seem much smoother too (though that could just be psychological)

Sponsored

 

[RedStormREHS]

Just ask your dealer to cover your gas and that you'll save the receipts and provide them when you turn the rental in.

Yeah, OK... I think this is going to be an extended time in their shop just to diagnose and possibly secure a field engineer. There's no guarantee from my service advisor, although he's been excellent with communication to me. Maybe Enterprise will have an e-tron rental, ha! Trying to reserve any BEV. One time I was stuck in a Chevy Aveo rental years back... worst car ever! Compliance vehicle....

 

[RedStormREHS]

So I’m really nervous posting this at risk of jinx’ing myself…

got 3.5.3 installed today… and I haven’t had any camera issues pop up yet?!? BC transitions seem much smoother too (though that could just be psychological)

Cool! Keep us informed! Go over some ruts and bumps in the road. Jury is out again.

 

[Neil4Real]

Yeah, OK... I think this is going to be an extended time in their shop just to diagnose and possibly secure a field engineer. There's no guarantee from my service advisor, although he's been excellent with communication to me. Maybe Enterprise will have an e-tron rental, ha! Trying to reserve any BEV. One time I was stuck in a Chevy Aveo rental years back... worst car ever! Compliance vehicle....

What dealer are you at? I’m not sure if you’re being sarcastic, but if your advisor is execellent, this is a VERY common request now. He just asks his service manager/director. It doesn’t cost them anything, they submit the bill to Ford, Ford pays them and then they cut you a check. I got my check in a week. My service manager said they have already told Ford they have to do it, people got an EV to save on gas and if Ford doesn’t have EV loaners, this is the only solution until they do.

 

[RedStormREHS]

What dealer are you at? I’m not sure if you’re being sarcastic, but if your advisor is execellent, this is a VERY common request now. He just asks his service manager/director. It doesn’t cost them anything, they submit the bill to Ford, Ford pays them and then they cut you a check. I got my check in a week. My service manager said they have already told Ford they have to do it, people got an EV to save on gas and if Ford doesn’t have EV loaners, this is the only solution until they do.

Ken Grody - Buena Park. I agree! I'd prefer not to hassle with a rental when I have two perfectly good ICE cars at home. One gets 18MPG and just sits in the driveway...

 

[Mach-Lee]

This has all the characteristics of a bad solder joint. Temperature and shock sensitive. If it’s in the IPMA this is gonna get real expensive (part costs $1800 plus labor). Too bad you can’t send it into United Radio and have them fix it like a bad instrument cluster.

 

[TheSteelRider]

This has all the characteristics of a bad solder joint. Temperature and shock sensitive. If it’s in the IPMA this is gonna get real expensive (part costs $1800 plus labor). Too bad you can’t send it into United Radio and have them fix it like a bad instrument cluster.

Maybe. But, how would that explain how we all made it almost 18 months with job-1 cars, to have them all a rash of them suddenly fail. Then, when the IPMA / IPMB is replaced, it immediately fails again. And, (some) job-2 cars after only a couple of months are also mysteriously failing the same way at the same time (all mysteriously after blue cruise software was OTA'd). I'm not sure the failure mode completely aligns with a bad solder joint.

That all said, in my case when they replaced the hardware the issue got "way better" so I do agree that it seems some hardware issue is contributing. I've been really trying to pay attention when it fails on my car to discover a pattern. Temperature and bumps have both been implicated in this thread, but I've spent way too much of my time trying to verify that and have come to the conclusion, at least in my case, "heat" specifically, "sun exposure" specifically, and bumps specifically do not seem to be the cause. Maybe a factor, but not a cause.

I've specifically taken the car repeatedly over a terrible section of road with railroad tracks .. nothing. Then, it sits in my driveway for an hour not moving and I get the fault. I store the car in the cool garage and get the fault, I stick it in the sun at the grocery store in 99 degree weather and I don't get the fault. I drive for an hour and the fault sticks on the entire time. Turn around and come back on the same road and the fault goes away and doesn't appear the entire way back.

It's maddingly frustrating. I understand it's not my job to find and fix the issue, it's Ford's job. My goal was to find a pattern so I can tell that to the dealership when I bring it back, or at the least avoid whatever situation was causing it. For example, if it was heat, I would have taken pains to store the car in the garage, etc.

It is very likely that it is related to environmental conditions .. temperature (maybe temperature swings, not necessarily just high or low) ... sun exposure ... road conditions ... etc. But, it just seems like too much of a coincidence that with blue cruise software OTA all these problems cropped up. To me, this feels like some software that is too sensitive to a condition (or has a bug/defect) that is exacerbated by some hardware or environmental issue.

 

[mikeinet]

Ok… spoke too soon.
I did get a fault this morning… though only once when I’d be getting it 4-5 times on the same drive

so maybe it’s “better”?

 

[RedStormREHS]

Ok… spoke too soon.
I did get a fault this morning… though only once when I’d be getting it 4-5 times on the same drive

so maybe it’s “better”?

Ugggg... Darn. That's not good at all! I was holding out a shimmer of hope for us if the 3.5.3 solved this failure. It's not 'fixed' if you still got the same faults again. What happens is at 65 MPH... the Blue Cruise will suddenly cut off and vehicle decelerates becoming a traffic hazard. Also, realize that your automatic braking is completely disabled during the fault sequence! This is a safety issue pure and simple and our cars should be under recall at this point -- with or without a solution, owners should be informed about this defect. Uggggg. I love my GT... but Ford needs to kick a solution in high gear and do the right thing by notifying all owners.

 

[Tanwin]

Ugggg... Darn. That's not good at all! I was holding out a shimmer of hope for us if the 3.5.3 solved this failure. It's not 'fixed' if you still got the same faults again. What happens is at 65 MPH... the Blue Cruise will suddenly cut off and vehicle decelerates becoming a traffic hazard. Also, realize that your automatic braking is completely disabled during the fault sequence! This is a safety issue pure and simple and our cars should be under recall at this point -- with or without a solution, owners should be informed about this defect. Uggggg. I love my GT... but Ford needs to kick a solution in high gear and do the right thing by notifying all owners.

I’m seriously thinking of getting rid of it. Mine is in the shop for the 3rd time. They did an update first time, replaced module second time, last week they realigned the camera. Tech drive for a few days and it came back. Now thief waiting for an engineer. I feel like it’s a waste of time since no one has reported having the issue fixed.

 

[RedStormREHS]

I’m seriously thinking of getting rid of it. Mine is in the shop for the 3rd time. They did an update first time, replaced module second time, last week they realigned the camera. Tech drive for a few days and it came back. Now thief waiting for an engineer. I feel like it’s a waste of time since no one has reported having the issue fixed.

Hang in there! Ford has billions of dollars to lose if they can't satisfactorily service their EVs currently on the road! I don't think this error was discovered on the proving grounds, ha! Possible an OTA update seriously corrupted some code deep in the APIM. If the latest 3.5.3 Sync update is not the cure, the engineers need to work on reviewing data-loggers from vehicles in for service.... or transport to Dearborn for a much more complex analysis.

 

[Aq2021]

I’m seriously thinking of getting rid of it. Mine is in the shop for the 3rd time. They did an update first time, replaced module second time, last week they realigned the camera. Tech drive for a few days and it came back. Now thief waiting for an engineer. I feel like it’s a waste of time since no one has reported having the issue fixed.

Yup. Thinking about just getting rid of it too. Just like many of us on this thread, many months and nothing? That’s beyond ridiculous. We paid/paying some serious cash for these cars to just be left high and dry. I understand it’s one of the first out there but at least a message from ford saying they have it on the priority list or something. I’ve had this car for almost a year and a half and it was great until that dang update came out around May or June 2022. It’s software related for sure. I live in Texas and this car parks outside in the sun at my work place every weekday and I’ve never had any issues with this dumb camera until this year. The area I live in doesn’t have the best pavement so my car has been thru a couple of bumpy roads. Heck I even took across the southern part of the country with it during the summer last year and no issues.

If only we could “downgrade” the software…

I’ll be taking my car in 2 weeks and I know this won’t fix it. Unfortunately it’s just the way it is to file for lemon law. Once I get the requirements for it and they still haven’t done anything about it, it’s gone regardless of the lemon law goes thru or not.

I’m a patient person but I’ve been living with this for too long. Every time someone gets in the car with me and they see all the errors on my screen. I hear “Yup, you got yourself a Ford.” Or “Wow dude! They still haven’t fixed it??!” It’s getting a little embarrassing to be honest.

Sorry just needed to vent. ?

 

[Tanwin]

Hang in there! Ford has billions of dollars to lose if they can't satisfactorily service their EVs currently on the road! I don't think this error was discovered on the proving grounds, ha! Possible an OTA update seriously corrupted some code deep in the APIM. If the latest 3.5.3 Sync update is not the cure, the engineers need to work on reviewing data-loggers from vehicles in for service.... or transport to Dearborn for a much more complex analysis.

I think I would feel better if they made an open statement about this issue. I’m not sure why they haven’t and it seems to be happening to a lot of people. At least I’d know that they’re prioritizing this issue.

 

[Tanwin]

Yup. Thinking about just getting rid of it too. Just like many of us on this thread, many months and nothing? That’s beyond ridiculous. We paid/paying some serious cash for these cars to just be left high and dry. I understand it’s one of the first out there but at least a message from ford saying they have it on the priority list or something. I’ve had this car for almost a year and a half and it was great until that dang update came out around May or June 2022. It’s software related for sure. I live in Texas and this car parks outside in the sun at my work place every weekday and I’ve never had any issues with this dumb camera until this year. The area I live in doesn’t have the best pavement so my car has been thru a couple of bumpy roads. Heck I even took across the southern part of the country with it during the summer last year and no issues.

If only we could “downgrade” the software…

I’ll be taking my car in 2 weeks and I know this won’t fix it. Unfortunately it’s just the way it is to file for lemon law. Once I get the requirements for it and they still haven’t done anything about it, it’s gone regardless of the lemon law goes thru or not.

I’m a patient person but I’ve been living with this for too long. Every time someone gets in the car with me and they see all the errors on my screen. I hear “Yup, you got yourself a Ford.” Or “Wow dude! They still haven’t fixed it??!” It’s getting a little embarrassing to be honest.

Sorry just needed to vent. ?

Same! As much as I promoted this car it’s sad that’s it’s been in and out of the shop for months. When purchasing I was between this care and a model 3 which was only around 37,000 at the time. I thought since ford had a dealership network and had been producing cars forever that the Mach e was the better choice but now I’m not so sure. I still love the car but this has been a big inconvenience.

 

[rhougey]

If/when I ever get the car back, I should be able to quickly tell if the group of issues comes back. I normally put 500-600 miles on the car each week, 95% freeway with adaptive cruise engaged. I am anxious to get it back and working properly because making that trip in the truck each week is expensive. I will update on progress.

Well this afternoon I got my car back. They had it for 7 weeks.
They replaced the IPMA and updated a bunch of software with the latest versions.
This evening I put about 20 miles on the car around town with no issues except one new item never experienced before:
The car was in the driveway. I was 20 feet away in the living room. The alarm goes off, saying a door was opened. Mind you, I live on a private lane, and I went out, and there was no one in sight. Both our fobs were sitting in the kitchen. No way either of us leaned on the panic button.
Anyway, tomorrow will put approximately 260 freeway miles on the car with adaptive cruise.
We shall see...
EDIT: I meant to include also that opening the frunk using the 7/8 on keypad now works on my job 1 car!

Sponsored