Stop Safely Now (HVBJB): Mach-E Owners Biggest Fear - Facts and Info Thread

[scoopman]

On the drive home from work last night I received my message

???????

I will be taking it to the dealer this morning. Start the clock

HVBJB update pending!

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[scoopman]

I hear ya. Clearing the code will reset the codes and roving behavior, but of course it can be triggered again and come back before the hardware failure is coming.

Why Ford wasn't able to make the DTC code for contactor damage non-clearable is beyond me....

 

[Eugene]

Well, my GTPE just puked 2 days ago, it's at the dealer and they said the HVBJB is on back order with no date. Does anyone know what the part # is for a GTPE HVBJB?

 

[Anton]

Just talked to Madera Ford again. They have put a total of 65 miles on my car and have not been able to "replicate the error"...

I mentioned the TSB once more and she said the tech said the TSB does not apply to my vehicle! Even though I had the correct DTC and my vehicle was built well before 28-May-2022!
She said they will call Ford and ask them what they will need to do....

How can I get them to at least stop driving my vehicle? Should I go in-person?

 

[HuntingPudel]

Well, my GTPE just puked 2 days ago, it's at the dealer and they said the HVBJB is on back order with no date. Does anyone know what the part # is for a GTPE HVBJB?

If you have not yet done so, call Ford Customer Care 1-800-392-3673 and talk with the BEV team. They can locate an HVBJB and get it expedited. ??

 

[Cirrus]

Well, I think I've finally joined the club.

2021 Premium AWD/Extended Range. Delivered January 2022.

I had a HVBJB/powertrain fault 3 months ago, but it disappeared after parking the car all afternoon and restarting it. I got the recall software update done at the dealer around the same time.

I'd been driving a lot the last few days, putting on maybe 200+ highway miles in the last 3 days. Oddly, I also just got a new charger, the JuiceBox40. I was driving home last night at maybe 75 mph when the errors popped up on the dash and from the app. I've got 13k miles on the car so far.

Luckily, I live near Serramonte Ford, so I just limped in to drop off the car even though the service department was closed. They are too busy to get to me this week, but hopefully I can at least get squeezed in for a diagnostic. I'd like to get a replacement rental car ASAP.

If anyone wants to do a VIN lookup for my error codes, I'd appreciate it. Otherwise, I'll keep you all posted.

 

[harrysiii]

Well, my GTPE just puked 2 days ago, it's at the dealer and they said the HVBJB is on back order with no date. Does anyone know what the part # is for a GTPE HVBJB?

I don't have it in front of me, but the part numbers are in the tsb.

 

[Neil4Real]

Just talked to Madera Ford again. They have put a total of 65 miles on my car and have not been able to "replicate the error"...

I mentioned the TSB once more and she said the tech said the TSB does not apply to my vehicle! Even though I had the correct DTC and my vehicle was built well before 28-May-2022!
She said they will call Ford and ask them what they will need to do....

How can I get them to at least stop driving my vehicle? Should I go in-person?

My dealer did the same thing. If they want it to trigger again, they need to take it over hilly terrain and FLOOR IT. My tech hit 90+ mph to get it to trip again. Obviously, they do NOT need to do this and suck at reading, but if you're not getting anywhere...

Also, make sure you have a BEV case manager and tell your service advisor to submit a hotline request and to send you a photo of their response, if they say to just return the car.

 

[MG-MACHE]

I have dropped off my Premium at my local dealership after seeing the infamous warning lights. Dealership called me and said that the HVBJB has to be replaced and has been ordered. There is a case number opened with BEV as well. The dealer informs me that there is no ETA as to when the part will come.

Appreciate if others can share experiences as to the time taken to replace the HVBJB.

thanks

 

[Anton]

Received a call from Madera Ford just now saying they heard back from Ford and will replace the HVBJB. They ordered the part and it should be in within a couple of days with expected car pick-up time next week.

I'm probably the first one they have ever encountered with this issue. After this, they should be more in-tune with the process. Will report back a final time once I pick up the car.

 

[scoopman]

Received a call from Madera Ford just now saying they heard back from Ford and will replace the HVBJB. They ordered the part and it should be in within a couple of days with expected car pick-up time next week.

I'm probably the first one they have ever encountered with this issue. After this, they should be more in-tune with the process. Will report back a final time once I pick up the car.

Gee would have been nice if they called the Ford hotline before using your car to drive 65 miles to "test" it.

 

[Anton]

Gee would have been nice if they called the Ford hotline before using your car to drive 65 miles to "test" it.

Agreed.
I would advise others who are just encountering this HVB issue to adamantly disallow the dealership to test drive the car.

 

[mkhuffman]

I have dropped off my Premium at my local dealership after seeing the infamous warning lights. Dealership called me and said that the HVBJB has to be replaced and has been ordered. There is a case number opened with BEV as well. The dealer informs me that there is no ETA as to when the part will come.

Appreciate if others can share experiences as to the time taken to replace the HVBJB.

thanks

Our buddy Todd created a map of all the HVBJB repairs reported on the forum and now long dealerships around the country are taking to repair them. Please report your specifics to him so he can include your experience on the map. And meanwhile, you can refer to the map to answer your question.

https://www.macheforum.com/site/thr...ractive-map-–-time-to-repair-by-dealer.21658/

 

[AKgrampy]

It seems like failures are increasing . . . . . I think I am beginning to hear the drumroll with regards to my GT!

 

[MG-MACHE]

Our buddy Todd created a map of all the HVBJB repairs reported on the forum and now long dealerships around the country are taking to repair them. Please report your specifics to him so he can include your experience on the map. And meanwhile, you can refer to the map to answer your question.

https://www.macheforum.com/site/threads/?-hvbjb-replacement-–-interactive-map-–-time-to-repair-by-dealer.21658/

Yes I would like to update the form to benefit others but dont have an ETA from the dealership, so I cant complete that form. Will do so when get a definitive ETA from them.

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