Didn’t get a warm fuzzy feeling dropping my car off for the 10000 mile service

Vulnox

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I just passed 10K miles last week. Similar experiences trying to schedule a 10K service, ranging from "oil change" questions to "oh, all we do for EVs is a tire rotation". However, I am a bit concerned that a lack of recorded service at recommended intervals in Ford's OASIS might potentially risk my warranty coverage down the road, should I need it for something heavy-duty.
In the US at least, and I imagine Canada has similar rules, you can't be denied warranty coverage for not doing service through a dealer.

Also, OASIS doesn't show service history for maintenance items. It only shows service for warranty items. Ford has very little insight into your vehicles maintenance history unless you go through QuickLane and it's in their records, but checking that isn't part of warranty claims.
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RickMachE

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I guess I’m just fortunate. I live in a rural midwestern area where diesel pickups outnumber EVs 100 to 1. I have the first Mach-E here (there are now 2).

My service experience has been exceptional. They know what they’re doing. When I have an appointment for anything, I know their EV tech will be available. They’ve always installed needed updates, including getting BC activated on the first try. My windshield/roof recall was flawlessly executed. 10K service cost me $14 for the tire rotation and I was given a copy of the completed inspection check list.

I guess I just wanted to say that it’s not all doom and gloom out there. Bad dealers need to be called out, for sure, but it’s only fair to give props to the good ones.
Mine too.
 

generaltso

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The HVBJB recall is still shown as outstanding for my car. I was expecting them to ask if they could apply the recall.

I know I have applied it using FDRS so it is not really outstanding but was disappointed the service writer didn’t seem to look for outstanding recalls.
You should ask them to clear the recall while it's there. We have no idea when or if the recall will ever clear for those of us that installed it ourselves.
 

RickMachE

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I just passed 10K miles last week. Similar experiences trying to schedule a 10K service, ranging from "oil change" questions to "oh, all we do for EVs is a tire rotation". However, I am a bit concerned that a lack of recorded service at recommended intervals in Ford's OASIS might potentially risk my warranty coverage down the road, should I need it for something heavy-duty.
I insist on a paper receipt for every service. That's the record. Doesn't have to be in anyone's system.
 


phil

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I guess I’m just fortunate. I live in a rural midwestern area where diesel pickups outnumber EVs 100 to 1. I have the first Mach-E here (there are now 2).

My service experience has been exceptional. They know what they’re doing. When I have an appointment for anything, I know their EV tech will be available. They’ve always installed needed updates, including getting BC activated on the first try. My windshield/roof recall was flawlessly executed. 10K service cost me $14 for the tire rotation and I was given a copy of the completed inspection check list.

I guess I just wanted to say that it’s not all doom and gloom out there. Bad dealers need to be called out, for sure, but it’s only fair to give props to the good ones.
My dealer seems to be improving. Early service visit they did not do well. But on a more recent visit, everything went fine.
 
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kdonnel

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This thread demonstrates why Ford is creating Ford Blue and Ford e and requiring dealers to get electric certified ... or not ...
This dealer is EV Certified, or the big window cling on the sales door says they are.

Ford Mustang Mach-E Didn’t get a warm fuzzy feeling dropping my car off for the 10000 mile service IMG_3734
 

RickMachE

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This thread demonstrates why Ford is creating Ford Blue and Ford e and requiring dealers to get electric certified ... or not ...
I suspect if you read the fine print, EV certification doesn't mean that every service writer in the dealership is trained on EVs.
 

Calgary MACH E

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I am not doing a service without speaking to them directly first. My sales guy mentioned the drastically lower service costs several times in my dealings with him... (while I smiled and wondered how his service department felt about it). I immediately assumed he was speaking from YouTube information about electric cars in general and NOT from the mouth of Ford.

My Mach E was the first sold at my particular dealership... and they had some wild ideas about charging times, etc when we first visited. I don't blame them - I'm not sure if Ford is not doing a good job pushing training out or if the dealership isn't taking it seriously enough.... and these things do require time either way. I don't want to be the guinea pig.

I'll discuss with dealership management first :
1.) Specifically matching what they're doing with the in-car manual version of what they should be doing.
2.) The exact cost of what basically amounts to looking at the car.

I have a guy who does all my tire work ... so I wouldn't even need them to rotate anything. So if the price isn't reasonable for a 'look over' than it's simply not happening. Service record be damned.
 
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kdonnel

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Final verdict.

They get a C+.

I dropped it off at 8:30 and got a call I could come pick it up at 9:45. I forgot my lunch so was thinking I would have to Uber Eats or Doordash so them getting it done quickly was great.

They did not check for any outstanding recalls so I still have the HVBJB recall pending despite it having been applied. I could have asked them but that would have probably delayed picking up my car and caused lunch issues.

As for cost it was $30.92 for a tire rotation and multi point inspection. They deducted 6184 Ford Pass points leaving me with 15816 remaining. That should be enough to pay for the next 2.5 tire rotations.

I won't have them replace the cabin air filter and will do that myself as I expect the markup will be dramatic.
 

DYohn

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This dealer is EV Certified, or the big window cling on the sales door says they are.

Ford Mustang Mach-E Didn’t get a warm fuzzy feeling dropping my car off for the 10000 mile service IMG_3734
If they are EV certified then they have at least one maintenance person who is an EV Supervisor. I'd ask to speak to that person and make sure your car is handled correctly.
 

MacherAWD

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I got a call last week from the dealer that sold to me "hi, looks like your escape is ready for its 10k mile oil change!" My response "its a mach-e, but it does need a 10k service, no oil, and my profile is updated to a different dealer listed as my primary, but thank you"
 

MotownMachdoc

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I guess I don't understand this. It's pretty obvious in reading the forum that many are unfamiliar with the Mach-E. Wouldn't you schedule your appointment and say "I'm bringing in my electric car, the Mach-E. Please make sure you schedule the appointment with a certified EV tech"? And say "can we go over what the 10,000 miles service includes" while you have the manual open?
Agree
 

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On my first Mach-E I got an oil change reminder sticker with my 10k service and they didn't even fill the wiper fluid.

Technically it said service due on the sticker but it was only 5k miles out.

The 20k service they tried to charge me $80 for, but couldn't tell me why it was so expensive.
 

MotownMachdoc

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Agreed, I am normally with Rick on things, but this is a company offering a service on your $60k+ vehicle. Anyone that might be involved in handling that vehicle should be familiar enough to reassure the owner that the vehicle is going to be properly cared for.

Even if you took the steps to make a note that it was an EV, that only covers your first interaction and may hide the fact that after that first interaction it is going to someone on the tech side that may have no clue what to do.

Sometimes it's best to get an honest first impression, and the OP didn't get a great one. The MME isn't even that new at this point, production has started on the third model year.

When we were shopping for a C-Max Energi back in 2016, the first one we checked at the salesman was saying he had not spent much time with it. I said we were just excited to try something that can run on electric for our short commutes. He chuckled and said none of the Ford vehicles are hybrids/PHEVs and the C-Max was just a slightly different shaped Focus essentially. We... did not buy from that dealer in the end.

I don't think it's too much to ask that people be at least base line aware of the limited product portfolio of the company they represent and even if I know the vehicle well enough, it shouldn't be my responsible to handhold them.
These type of concerns have probably influenced the CEO to have dealer levels of certification for EV products. It even requires the dealers to have skin in the game. I would think the service tech could check tires, linkage, brakes and rotate tires. They maybe could check the cooling lines. If they try to change the oil they may ask for help ;-) Good thing sales folks don’t service cars. I go in knowing what I need before getting the service. The Fordpass app has good information.
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