dbsb3233
Well-Known Member
- First Name
- TimCO
- Joined
- Dec 30, 2019
- Threads
- 54
- Messages
- 9,299
- Reaction score
- 10,814
- Location
- Colorado, USA
- Vehicles
- 2021 Mustang Mach-E FE, 2023 Bronco Sport OB
- Occupation
- Retired
Sounds like you're doing all the right things. But it's a process, usually measured in weeks rather than days. Also seems like most the dealerships are swamped (not from this issue per se, but just in general). Labor shortages like most everywhere else. The one that fixed mine also had a bunch of people out sick many days when my part finally showed up, delaying things longer.Update: It took a few times, but I finally got to a “concerns” department that was able to create a case for me. Notably, the BEV team sighed when I got sent to them, sounds like they know exactly what’s going on and how big of an issue it really is.
I also was able to speak briefly to the dealer. They won’t get to the car until tomorrow. Unfortunately on callback I couldn’t get an answer on the phone, and their voicemail box is full.
My case agent at Ford just sent me an email that she finally got in touch with the dealer and was told that the service advisor wouldn’t have an update for Ford Corporate until Wednesday.
Good luck.
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