dbsb3233

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Update: It took a few times, but I finally got to a “concerns” department that was able to create a case for me. Notably, the BEV team sighed when I got sent to them, sounds like they know exactly what’s going on and how big of an issue it really is.

I also was able to speak briefly to the dealer. They won’t get to the car until tomorrow. Unfortunately on callback I couldn’t get an answer on the phone, and their voicemail box is full.

My case agent at Ford just sent me an email that she finally got in touch with the dealer and was told that the service advisor wouldn’t have an update for Ford Corporate until Wednesday. :(
Sounds like you're doing all the right things. But it's a process, usually measured in weeks rather than days. Also seems like most the dealerships are swamped (not from this issue per se, but just in general). Labor shortages like most everywhere else. The one that fixed mine also had a bunch of people out sick many days when my part finally showed up, delaying things longer.

Good luck.
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ElectrifyCLT

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Sounds like you're doing all the right things. But it's a process, usually measured in weeks rather than days. Also seems like most the dealerships are swamped (not from this issue per se, but just in general). Labor shortages like most everywhere else. The one that fixed mine also had a bunch of people out sick many days when my part finally showed up, delaying things longer.

Good luck.

Yup, thanks. I’m empathetic to the struggles. My primary goal and focus at this point is making sure the car doesn’t fall by the wayside at the dealership, and that Ford is able to get parts out to it as quickly as possible. A nice to have would be a rental car.
 

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theRealDevo

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My car has been in the shop since 10/31, the part arrived at the dealership on 11/18, apparently Ford sent the wrong part and the dealer did not verify the part till the car was taken apart for the service to be completed. That was on 11/28- my service guy was out of work the last half of last week, called me yesterday to notify me of the bad news. I got on the phone with Ford in hopes to get in contact with the BEV team and find out where this went wrong and search for some resolution. I do not have a timetable from anyone since it was impossible to speak with anyone on the BEV team... to me I am losing value in the my Ford Options plan with not being able to use this car for 2 out of the 36months, but boy am I PAYING FOR IT. I love my Ford Edge rental, okay, rant over. Maybe Ford will reach out today and I can start feeling better.
 

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My car has been in the shop since 10/31, the part arrived at the dealership on 11/18, apparently Ford sent the wrong part and the dealer did not verify the part till the car was taken apart for the service to be completed. That was on 11/28- my service guy was out of work the last half of last week, called me yesterday to notify me of the bad news. I got on the phone with Ford in hopes to get in contact with the BEV team and find out where this went wrong and search for some resolution. I do not have a timetable from anyone since it was impossible to speak with anyone on the BEV team... to me I am losing value in the my Ford Options plan with not being able to use this car for 2 out of the 36months, but boy am I PAYING FOR IT. I love my Ford Edge rental, okay, rant over. Maybe Ford will reach out today and I can start feeling better.
The BEV team told me they consider paying for Ford finance payments if it's there for over 30 days, so they should cover some of your Options payments. Look at it this way, at least they didn't put the wrong part in your car.... Could always be worse.
 


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I am losing value in the my Ford Options plan with not being able to use this car for 2 out of the 36months, but boy am I PAYING FOR IT. I
That part isn't unique to Ford. A friend with a late Model S had his in the service center for well over two months. No compensation no lease adjustment. Not how it should be of course.
 

theRealDevo

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The BEV team told me they consider paying for Ford finance payments if it's there for over 30 days, so they should cover some of your Options payments. Look at it this way, at least they didn't put the wrong part in your car.... Could always be worse.
100% things could always be worse, but also, things could be easily better with some effort and mainly communication.
 

dbsb3233

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My car has been in the shop since 10/31, the part arrived at the dealership on 11/18, apparently Ford sent the wrong part and the dealer did not verify the part till the car was taken apart for the service to be completed. That was on 11/28- my service guy was out of work the last half of last week, called me yesterday to notify me of the bad news. I got on the phone with Ford in hopes to get in contact with the BEV team and find out where this went wrong and search for some resolution. I do not have a timetable from anyone since it was impossible to speak with anyone on the BEV team... to me I am losing value in the my Ford Options plan with not being able to use this car for 2 out of the 36months, but boy am I PAYING FOR IT. I love my Ford Edge rental, okay, rant over. Maybe Ford will reach out today and I can start feeling better.
That sucks. IIRC, there were different HVBJB's for ER battery cars vs SR battery. And maybe one other config (GT?). I'm thinking there were 3 versions, but I could be remembering wrong.
 

theRealDevo

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100% things could always be worse, but also, things could be easily better with some effort and mainly communication.
Had a miss call from Ford yesterday, called them right back but they told me we will let your case agent know that you called. Apparently that was the case agent, voice messages must be difficult to leave.....The "not" Ford Parts department put the wrong part in the wrong box and therefore just the box was correct. Still no word from my Case agent but at least now I know who they are and how to call them.....communication.....
 

ElectrifyCLT

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Update:

The car is confirmed HVBJB failure. I've been told that the current part # is LK9Z10C666A for a GT, and is currently on backorder with no ETA. If I remember correctly, that was one of the first part numbers for the revised part.

Does anyone know if this is still the case? I know @DevSecOps pulled part numbers off the initial post because they keep changing, but curious if we know the current P/N that may actually be in stock.

To top is all off, since the dealer isn't local there's nothing they can do in securing a rental for me, and gave me a $40/day budget for a rental cal, which won't cover even half a car. Pretty terrible from @Ford Motor Company
 

AKgrampy

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Update:

The car is confirmed HVBJB failure. I've been told that the current part # is LK9Z10C666A for a GT, and is currently on backorder with no ETA. If I remember correctly, that was one of the first part numbers for the revised part.

Does anyone know if this is still the case? I know @DevSecOps pulled part numbers off the initial post because they keep changing, but curious if we know the current P/N that may actually be in stock.

To top is all off, since the dealer isn't local there's nothing they can do in securing a rental for me, and gave me a $40/day budget for a rental cal, which won't cover even half a car. Pretty terrible from @Ford Motor Company
Is the dealer ordering thru COPIS? No experience myself (yet!) but that does seem to be the way you have to go or the part takes forever based on forum experiences. No idea on the part number but supposedly the dealer will get the correct part no matter what as the old part is no more. Might want to follow up with BEV team.
 

dtbaker61

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Update:

The car is confirmed HVBJB failure. I've been told that the current part # is LK9Z10C666A for a GT, and is currently on backorder with no ETA.
HVBJB must be ordered thru COPIS program, and usually have 3-5 day delivery. Regular inventory order will never come off backorder. Dealership Service dept should review TSB carefully; when parts are ordered thru COPIS, rental costs are covered.
 

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Update:

The car is confirmed HVBJB failure. I've been told that the current part # is LK9Z10C666A for a GT, and is currently on backorder with no ETA. If I remember correctly, that was one of the first part numbers for the revised part.

Does anyone know if this is still the case? I know @DevSecOps pulled part numbers off the initial post because they keep changing, but curious if we know the current P/N that may actually be in stock.

To top is all off, since the dealer isn't local there's nothing they can do in securing a rental for me, and gave me a $40/day budget for a rental cal, which won't cover even half a car. Pretty terrible from @Ford Motor Company
It'll show up quickly (quicker?) if your dealer orders it correctly in COPIS -- getting in touch with the BEV team at Ford will get it ordered / expedited to the dealer. BEV *may* cover expenses the dealer doesn't, including gas -- but not sure if they're doing that for anyone / everyone.
 

dtbaker61

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That sucks. IIRC, there were different HVBJB's for ER battery cars vs SR battery. And maybe one other config (GT?). I'm thinking there were 3 versions, but I could be remembering wrong.
yes, three versions
SR, ER, and GT

if dealership did not order the right one per your VIN thru COPIS, then they made the mistake, not Ford
 

ElectrifyCLT

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HVBJB must be ordered thru COPIS program, and usually have 3-5 day delivery. Regular inventory order will never come off backorder. Dealership Service dept should review TSB carefully; when parts are ordered thru COPIS, rental costs are covered.
It'll show up quickly (quicker?) if your dealer orders it correctly in COPIS -- getting in touch with the BEV team at Ford will get it ordered / expedited to the dealer. BEV *may* cover expenses the dealer doesn't, including gas -- but not sure if they're doing that for anyone / everyone.
UPDATE: Original post below. I got an update from Ford Case manager that she advised the dealer to file a COPIS for it. We'll see if the dealer followed directions!

__________

If my Ford case manager offered me the Rental budget of $40/day + a stipend for gas, is that an indication that it went through COPIS?
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