Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

3FMTK4SX2PMA04885

Had the dealer do some updates, like to check with fdrs before picking it up.

Thanks!

List is empty....but you still don't have the latest Sync...but I think once the server figures out you don't have it then you'll get OTA'd. Anyway check back with me in a couple of days.

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[Mike G]

I seem to have lost the ability to see my current Power Up software version. I used to just go to Settings/Software Updates/Update Details. I think it last said I was on 4.2.1 … but now it just says “Your vehicle is up-to-date.”

Well I know it’s not “up to date” because I still don’t have the camera button or the ability to adjust anything other than volume with the volume knob.

Isn’t there anywhere to check the currently installed software version on without using special tools or software?

Settings/General/About SYNC says I’m on SYNC 4 Software Version: 22228_PRODUCT Revision 539 … which appears quite old (from September 2022, I think).

So can anyone please run my VIN to see what that shows regarding installed software and modules needing updating. I’m getting concerned that something is stuck as the car is always garaged on WiFi.

3FMTK3R76NMA30323

Thanks in advance! ?

15 Jul '22 build date.

Well you do have an APIM update waiting to be applied....and there's no reason it shouldn't come as an OTA. I think it would be 4.2.2.

Check your scheduled updates and ensure it's set to check daily at about 15 minutes into your daily commute time, either to or from work. That will ensure your 12V battery is at least 80% state of charge so the logic can kick off the process. And just for grins, in case your "Battery Learned Values" are keeping your 12V battery from fully recharging, the next time you get in the car to go somewhere, but before starting off, hit the start button without your foot on the brake to put the car in accessory mode, then flash the highbeams 5 times, and then tap the brake pedal 3 times and watch the little battery icon on the IPC for a change. Then turn the car completely on and go for a drive. That should allow your 12V battery to charge back up and hopefully you'll get that APIM download for the next Sync version. Let us know how you get on.
Here's the list:

Oh, and the reason the notes disappeared is you probably haven't had an OTA in 60 days....

 

[Mike G]

I definitely said something. They know me from the hellish experience I had with the 21.

So, the dealer said the update failed and they had to contact Ford and after hours Ford finally got back to them and said there’s a bunch of other modules that should be updated / reinstalled before attempting again. They are keeping my vehicle at least overnight, possibly multiple days.

Let me know what modules they were talking about because I suspect it's either the cruise related ones or the powertain modules. It's helpful to know for future reference. Everything is a frickin' detective story with this car.

 

[Knuckles39]

In some cases modules are updated when there is a customer concern. Like the RFA would get updated if you said you were having Bluetooth connectivity issues between your car and your phone (PAAK etc.). Or the DSM module would get updated if you complained that your driver's seat and mirror settings are not adjusting to the profile for the keyfob that's in use at the time. Like you get in with your keyfob in your pocket but the seats and mirrors either don't adjust, or adjust to a profile for another driver in your household.

Then there are other more generalized things like the fact that you're on an old version of Sync and you're not getting PowerUps like you're supposed to.

Simply telling you "You're up to date and there are no updates for you" at the service desk when your Sync (as an example) is on a version somewhere around 473 and the current revision is 713. That's a problem. And if you aren't getting OTAs then they need to diagnose why that is. Simply telling you that Ford isn't sending you updates and that's why you're not getting them is disingenuous.

You need to make an appointment and/or open a case with Ford to find out why you're car isn't getting OTAs and get it diagnosed and corrected under warranty. You may have a module (gateway, Sync, TCU) that may have corrupted data and that's why you're not getting updates. But they need to figure out what the problem is.

Here's the TSB for performing the module repair procedure to diagnose if you have a problem with corrupted data, and also the link to Tonesto's PowerUp page to use as a reference for PowerUps you haven't gotten so far.

Opened a case with ford on here. They called me and left a message that there isn’t much they can do other than to tell me to go to a different dealer. With that being said, I ran diagnostics with an Obd and this is the report I was given. I don’t know how to decipher it but it does look like some modules may be incorrectly programmed. Any insight?

 

[Mike G]

Opened a case with ford on here. They called me and left a message that there isn’t much they can do other than to tell me to go to a different dealer. With that being said, I ran diagnostics with an Obd and this is the report I was given. I don’t know how to decipher it but it does look like some modules may be incorrectly programmed. Any insight?

Not incorrectly programmed, you've got some DTCs that may result in a corrective action where that module is updated.

Your service advisor at your dealer can pull your VIN in PTS while you're standing there or while on the phone and will see every one of those errors your OBD report has, but their version hot-links to TSBs and SSMs that tell him/her what the possible remedies are. They see every error code (DTC) your car throws and it puts them in a calendar-like template to show how many times it's happened as well.

If it was me, I'd be at the service advisor's desk asking them to pull my VIN in PTS and show me the DTCs my car is throwing on the "Connected Vehicle" page and what they think the problem is.

 

[Knuckles39]

Not incorrectly programmed, you've got some DTCs that may result in a corrective action where that module is updated.

Your service advisor at your dealer can pull your VIN in PTS while you're standing there or while on the phone and will see every one of those errors your OBD report has, but their version hot-links to TSBs and SSMs that tell him/her what the possible remedies are. They see every error code (DTC) your car throws and it puts them in a calendar-like template to show how many times it's happened as well.

If it was me, I'd be at the service advisor's desk asking them to pull my VIN in PTS and show me the DTCs my car is throwing on the "Connected Vehicle" page and what they think the problem is.

Alright I will do that and see what happens

 

[Reality Check]

… in case your "Battery Learned Values" are keeping your 12V battery from fully recharging, the next time you get in the car to go somewhere, but before starting off, hit the start button without your foot on the brake to put the car in accessory mode, then flash the highbeams 5 times, and then tap the brake pedal 3 times and watch the little battery icon on the IPC for a change. Then turn the car completely on and go for a drive. That should allow your 12V battery to charge back up and hopefully you'll get that APIM download for the next Sync version. Let us know how you get on …

Thanks, Mike. Will try the “Battery Learned Values” override/reset sequence.

From context, I guess it can — for reasons I cannot imagine — somehow deliberately prevent the 12v battery from being charged beyond the 80% required threshold for receiving OTA software updates!?

Can you (or someone) explain the “Battery Learned Values” concept/purpose and rationale? ??‍

 

[Callerpj]

Can someone please explain, what these updates are for?
Many thanks and best regards,
Peter

 

[steide]

List is empty....but you still don't have the latest Sync...but I think once the server figures out you don't have it then you'll get OTA'd. Anyway check back with me in a couple of days.

Mike,
Can the dealership push Sync via FDRS? It's still at the dealership waiting to be picked up... just curious if I should ask them to update Sync too.

Thanks again brother!

 

[Mike G]

Mike,
Can the dealership push Sync via FDRS? It's still at the dealership waiting to be picked up... just curious if I should ask them to update Sync too.

Thanks again brother!

They can. It's the APIM module update if there's one in your list.

 

[Mike G]

Can someone please explain, what these updates are for?
Many thanks and best regards,
Peter

The PCM, SOBDM, and SOBDMC are together updates for the powertrain system. These are updated by the engineers in response to issues and errors that the cars report to the cloud over time. Likewise the OBCC module update is an improved version of the software that is responsible for DC fast charging (Level 3) and was likely developed in response to DTCs (errors) that cars reported to the cloud while using fast charging stations.

These would get applied either by an OTA if Ford decided it was important enough, or by dealer techs in the event you reported having some sort of issue that would require these specific modules to be updated. Otherwise they'll just sit in your available list until they are eventually replaced by a newer software version.

 

[steide]

They can. It's the APIM module update if there's one in your list.

I'm confused again... it's me, not you... happens all the time...

You said "List is empty....but you still don't have the latest Sync." If the list is empty, that means there's no "APIM module update on there." I went from Power Up 4.2.2.2 to 4.2.3 last week, but I'm tracking 4.2.4 and 4.2.5 should still be in the OTA hopper.

Truly, I'm grateful for the help and education. With the car still at the dealership, now is the time to press the issue to get any and all updates loaded that they can. They seem to be playing nicely as they asked my wife for the list of available updates you provided a couple weeks ago, and appear to have done all of them.

If there's another APIM update out there, I just need to ask them to do it... before I pick the car up and have to schedule another appointment from scratch.

Seriously, Mike, thank you. I'll send you a case of your favorite libation if you DM me details!

 

[Callerpj]

The PCM, SOBDM, and SOBDMC are together updates for the powertrain system. These are updated by the engineers in response to issues and errors that the cars report to the cloud over time. Likewise the OBCC module update is an improved version of the software that is responsible for DC fast charging (Level 3) and was likely developed in response to DTCs (errors) that cars reported to the cloud while using fast charging stations.

These would get applied either by an OTA if Ford decided it was important enough, or by dealer techs in the event you reported having some sort of issue that would require these specific modules to be updated. Otherwise they'll just sit in your available list until they are eventually replaced by a newer software version.

Ok, thank you for the explanation!
And for your great work you are doing here!

 

[Mike G]

I'm confused again... it's me, not you... happens all the time...

You said "List is empty....but you still don't have the latest Sync." If the list is empty, that means there's no "APIM module update on there." I went from Power Up 4.2.2.2 to 4.2.3 last week, but I'm tracking 4.2.4 and 4.2.5 should still be in the OTA hopper.

Truly, I'm grateful for the help and education. With the car still at the dealership, now is the time to press the issue to get any and all updates loaded that they can. They seem to be playing nicely as they asked my wife for the list of available updates you provided a couple weeks ago, and appear to have done all of them.

If there's another APIM update out there, I just need to ask them to do it... before I pick the car up and have to schedule another appointment from scratch.

Seriously, Mike, thank you. I'll send you a case of your favorite libation if you DM me details!

So your available software list is empty and you currently show an APIM revision of "NU5T-14G676-BB" (or just shorthand "-BB" since the base rev. never changes). That should be the latest version (Sync 713?). 4.2.4 is an update for the TCU that the notes say enables you to provide feedback to Ford by recording a message to them. I see no evidence that this was applied by the tech during programming, but 4.2.5 on the other hand is an HVAC update that the tech did in fact apply yesterday using FDRS, so you won't see that as an OTA. You could still get OTA 4.2.4 in future as I show your TCU at "-NF" rev and the latest I have (I did get 4.2.4) is "-NG" for the TCU.

The complete programming session log for yesterday is below and you have no available updates in your list, so essentially your car is as up-to-date as it's gonna be for the rest of today at least

 

[steide]

So your available software list is empty and you currently show an APIM revision of "NU5T-14G676-BB" (or just shorthand "-BB" since the base rev. never changes). That should be the latest version (Sync 713?). 4.2.4 is an update for the TCU that the notes say enables you to provide feedback to Ford by recording a message to them. I see no evidence that this was applied by the tech during programming, but 4.2.5 on the other hand is an HVAC update that the tech did in fact apply yesterday using FDRS, so you won't see that as an OTA. You could still get OTA 4.2.4 in future as I show your TCU at "-NF" rev and the latest I have (I did get 4.2.4) is "-NG" for the TCU.

The complete programming session log for yesterday is below and you have no available updates in your list, so essentially your car is as up-to-date as it's gonna be for the rest of today at least

You're the best!

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