Post here if you have an active FDRS account and are willing to look up info for others

[OSLOTT]

Hi Mike

Just got the car back from the dealer and everything should have been updated now - and they did the GWM first - told me that it automatically selected the GWM as the first module to update .

Can I please ask you to do a new scan to confirm that everything was updated?

My VIN: WF0TK3SS3NMA06298

Your help is much appreciated

Best regards
Ole

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[Mike G]

Hi Mike and everyone,

like all people across Europe I'm finally getting 3.5.2.1 update (first of three parts update to enable Alexa and other few things).
After the last 2.6.0. update my MME started to give me cruise control sudden disconnections with front camera failure warnings (the one on the windshield not the one used for parking)... those lasted just tens of seconds and then disappeared.
Now the problem has become permanent and since I need to take the car to the assistance (before my 2 years warranty will expire at the end of july) I'd like to check my VIN to see how's the list and if there's something related.

VIN: WF0TK1EM6MMA32149

If anyone has any hint about my issue that'll be really appreciated.

Thank you very much.

Well you may be getting OTA updates, but you still have a LOT of cruise control related software updates available that could address this issue (CMR, CCM, IPMA), not to mention the APIM (Sync) update you also have in the list:

 

[Mike G]

Hi Mike

Just got the car back from the dealer and everything should have been updated now - and they did the GWM first - told me that it automatically selected the GWM as the first module to update .

Can I please ask you to do a new scan to confirm that everything was updated?

My VIN: WF0TK3SS3NMA06298

Your help is much appreciated

Best regards
Ole

Well they did run the powertrain updates, which normally starts with a PCM module update. But the PCM update is still hanging around in your list as if it still needs to be done:

Here's the session log section showing that it did get updated:

So hopefully it will clear off the list eventually when your car updates the cloud server the next time. This has happened before to many people and is no cause for alarm. You can see the second attempt of your tech to specifically re-do the PCM update (line 36) but that attempt failed because it's already been updated. It just didn't drop off of the list yet.

 

[SebbaJR]

Is your error a Front Camera Fault?

Yes

 

[SebbaJR]

Well you may be getting OTA updates, but you still have a LOT of cruise control related software updates available that could address this issue (CMR, CCM, IPMA), not to mention the APIM (Sync) update you also have in the list:

Thank you very much. I'll do my best to get them updated.

 

[OSLOTT]

Well they did run the powertrain updates, which normally starts with a PCM module update. But the PCM update is still hanging around in your list as if it still needs to be done:

Here's the session log section showing that it did get updated:

So hopefully it will clear off the list eventually when your car updates the cloud server the next time. This has happened before to many people and is no cause for alarm. You can see the second attempt of your tech to specifically re-do the PCM update (line 36) but that attempt failed because it's already been updated. It just didn't drop off of the list yet.

Thank you Mike

They did say they had an issue with the server and it took a bit longer to complete the updates. But great all seems to be updated.

Of course I had hoped that the update for new the UI had now shown up in the list. Maybe in a few months it is ready

Another question. Should any of the above updates been available through OTA? Because it has been a looooong time since I have had any OTA's.

Thank you again Mike - Next summer we are planning to travel to the US. So I might drop by and buy you a cold beer

Best regards
Ole

 

[Mike G]

Thank you Mike

They did say they had an issue with the server and it took a bit longer to complete the updates. But great all seems to be updated.

Of course I had hoped that the update for new the UI had now shown up in the list. Maybe in a few months it is ready

Another question. Should any of the above updates been available through OTA? Because it has been a looooong time since I have had any OTA's.

Thank you again Mike - Next summer we are planning to travel to the US. So I might drop by and buy you a cold beer

Best regards
Ole

Ole;

The HVAC was an OTA update here (4.2.5). And I believe the powertrain updates were as well (4.2.6). The doors were not an OTA update as far as I know.

 

[Mike G]

Yes

 

[OSLOTT]

Ole;

The HVAC was an OTA update here (4.2.5). And I believe the powertrain updates were as well (4.2.6). The doors were not an OTA update as far as I know.

Thank you Mike

Have a great day
Ole

 

[MortuuS]

While I can't see your OTA status

, I can tell you that you are showing an APIM update in your available software list:

Thanks again Mike for checking!

I just contacted the dealer about my assumption that APIM update 3.5.2.1 has not been installed although it showed on my SYNC display.
They claim that on their remote check yesterday no APIM updates are available for my car. And apparently on the 30th of June an OTA APIM update has been successfully installed.

They are willing to check with the car there to make sure. But are warning for having to bill me in maybe upwards of 6 hours (at 140 euro an hour) when nothing wrong is found.. This is the second dealer that is starting the discussion that Ford EU is not covering for those costs and someone has to.
Honestly I'm getting pretty sick and tired of Ford and their service for early adopters of their cars.

Just to make sure I'm not wrong:
I base the fact that I am missing that update on missing games, no full screen AA and not having the AC button on the main screen. Right?
Or is the update maybe different for EU and NA? Seems unlikely to me.

Can you see in FDRS the currently installed version of the APIM module?

Maybe any advice on how to proceed with these dealers? ?

Thanks!

 

[xofox25]

My car is at the dealer for the HVBJB issue. The change had been done.
Is Mike or another gentleman could check my VIN ?
Thanks a lot for your time
WF0TK3SU7MMA51521

 

[Mike G]

My car is at the dealer for the HVBJB issue. The change had been done.
Is Mike or another gentleman could check my VIN ?
Thanks a lot for your time
WF0TK3SU7MMA51521

First, here is the session log from today's HVJB work showing they did update the powertrain modules after the replacement (PCM, BECM, SOBDMB, SOBDMC, ABS):

(Note: all times are US Central time)
Second, here are the software updates that are still available in your list:

 

[mach-ebert]

Actually you'd be better off to have the dealer do it. They now have a specific tool that they run in addition to just updating modules that is supposed to help the tech ensure success in getting BC to work. And again, they are getting paid to do this update. I know it's a PITA not having the car when you need it, but.

Found out yesterday that the dealer is going to need my car for 5-8 business days to complete the updates AND they can't provide a loaner. This sounds absurd to me and is a no go. I'm going to bite the bullet and buy the necessary tools(power supply and mongoose plus) to update it myself via fdrs. I've used forscan for years and have no issue using new software. Can you provide any guidance on any specific order to install the updates? Also, if there's anything I should avoid or watch out for?

 

[Mike G]

Found out yesterday that the dealer is going to need my car for 5-8 business days to complete the updates AND they can't provide a loaner. This sounds absurd to me and is a no go. I'm going to bite the bullet and buy the necessary tools(power supply and mongoose plus) to update it myself via fdrs. I've used forscan for years and have no issue using new software. Can you provide any guidance on any specific order to install the updates? Also, if there's anything I should avoid or watch out for?

I can certainly provide guidance on the sequence, based on the procedures in the revised 21G01 S2 procedures update (attached). I would have to confirm that there is no newer version out there since I haven't read up on it since the moratorium on BC programming was lifted. @Mach-Lee may know of a set of procedures newer than what I have posted here.

I've also attached a generalized programming instructions page specifically tailored to updating the APIM, the GWM, and the TCU, and that sequence should be followed regardless of whether you're doing any other updates or not. Meaning, anytime you see a new gateway in the list, you stop and do that before doing anything else. Anytime. That's important because the GWM is the network controller for all the other modules, so if a GWM update shows up you want to do that first because of potential software dependency requirements.

 

[mach-ebert]

I can certainly provide guidance on the sequence, based on the procedures in the revised 21G01 S2 procedures update (attached). I would have to confirm that there is no newer version out there since I haven't read up on it since the moratorium on BC programming was lifted. @Mach-Lee may know of a set of procedures newer than what I have posted here.

I've also attached a generalized programming instructions page specifically tailored to updating the APIM, the GWM, and the TCU, and that sequence should be followed regardless of whether you're doing any other updates or not. Meaning, anytime you see a new gateway in the list, you stop and do that before doing anything else. Anytime. That's important because the GWM is the network controller for all the other modules, so if a GWM update shows up you want to do that first because of potential software dependency requirements.

Thank you so much!

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