Post here if you have an active FDRS account and are willing to look up info for others

[alpine_shredder]

31 Mar '23 build date.

?

Well I'm trying to figure out why a car that came from the plant and has not had any tech do any updates on it...has one out of the four door modules needing an update. I've seen instances where the tech did a bunch of updates and when it came to the door modules they did the two front doors and just blew off doing the rear doors....but your car has never been worked on as far as I can tell and you have one door module that needs updating. Just one. I'm wondering how the other three got updated? There was an OTA that went out, but it was for all four doors. Not just three out of the four. Weird.

You also have a TCU update that should be coming anytime now as an OTA. Just remember to set your "Check Updates" in Sync to "everyday" and a time when you know you'll be out driving in the car. Preferably 15 minutes after you've gotten underway to allow your 12V battery to charge back up so the logic will allow the check to go through. And your car will not download updates over your home Wi-Fi in the middle of the night regardless of what Ford says (or that little note in FordPass). Just so you know.

Thank you @Mike G! Looks like nothing pending for the PCM, so my guess is none of these are going to magically fix the noise I’m hearing.

I have no idea what’s up with the doors either. That’s really weird.

Appreciate the advice regarding updates. I would have assumed it’s best to pick an update time when the car is NOT driving, because I think there is a default setting for 0100 every day. So with your recommended method, does the car just check when driving and the queue the update for sometime after it’s parked/off?

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[Mike G]

Thank you @Mike G! Looks like nothing pending for the PCM, so my guess is none of these are going to magically fix the noise I’m hearing.

I have no idea what’s up with the doors either. That’s really weird.

Appreciate the advice regarding updates. I would have assumed it’s best to pick an update time when the car is NOT driving, because I think there is a default setting for 0100 every day. So with your recommended method, does the car just check when driving and the queue the update for sometime after it’s parked/off?

Yes exactly, that is what it does. You'll see after driving sometimes, you come to a stop and put in in park, (like at a store parking lot) that a message will come up on the display about your car doing an update at the next scheduled time (mine is set to 0900). And you'll have the opportunity at that point to do it right then if time allows (while you're in a store shopping or eating in a restaurant, etc). I always do them when they show up, cause the conditions are right at that time (12V battery is fully charged at that point). My updates are always more likely to arrive while I'm driving the car.

 

[CarGuy11]

Been a month since last update. Can I get a status check? Thx! 3FMTK3SU9NMA41574

 

[Mike G]

Been a month since last update. Can I get a status check? Thx! 3FMTK3SU9NMA41574

 

[sdoo25]

Can I get an update please? Thanks!

3FMTK4SXXNMA13525

 

[Mike G]

Can I get an update please? Thanks!

3FMTK4SXXNMA13525

 

[sdoo25]

Thanks Mike!

 

[SONEWBE]

Looking for any help I can get. My Mach-e received its last OTA update (4.1.1) in December 2022. I am in the Early Access Program. Unfortunately, I had to travel in January, so I turned off automatic updates while I was gone. I didn't want an update to reset my charge limit to 100% while the car was left on the charger like some updates have done in the past. While I was gone I received 2 different notifications in Ford Pass that the updates failed and to check that "auto-update" was turned on.

When I returned I immediately turned on auto-update again. I waited over 6 weeks for the updates to re-appear. They never did. After numerous attempts to work with my dealer and the Ford OTA Team I have not been able to get anyone to address the problem. The OTA team said the dealer has to manually update the car through FDRS before I will be able to receive any new OTA updates. The dealer's tech says there are no updates available. I know the module updates are not part of a recall, so the screen the tech is using for needed updates don't list any software updates.

I would like to bring in a description of the exact tab in FDRS that will display the available updates so I can show them the updates.

Could someone list out the updates available for my VIN in a screen shot of the FDRS display? My VIN # is 3FMTK3SU1MMA08471

Thanks in Advance!!

 

[Kabay0]

Looking for any help I can get. My Mach-e received its last OTA update (4.1.1) in December 2022. I am in the Early Access Program. Unfortunately, I had to travel in January, so I turned off automatic updates while I was gone. I didn't want an update to reset my charge limit to 100% while the car was left on the charger like some updates have done in the past. While I was gone I received 2 different notifications in Ford Pass that the updates failed and to check that "auto-update" was turned on.

When I returned I immediately turned on auto-update again. I waited over 6 weeks for the updates to re-appear. They never did. After numerous attempts to work with my dealer and the Ford OTA Team I have not been able to get anyone to address the problem. The OTA team said the dealer has to manually update the car through FDRS before I will be able to receive any new OTA updates. The dealer's tech says there are no updates available. I know the module updates are not part of a recall, so the screen the tech is using for needed updates don't list any software updates.

I would like to bring in a description of the exact tab in FDRS that will display the available updates so I can show them the updates.

Could someone list out the updates available for my VIN in a screen shot of the FDRS display? My VIN # is 3FMTK3SU1MMA08471

Thanks in Advance!!

 

[SONEWBE]

Thanks for the updated list. Do you have access to the software screen shot like the one directly above my post? It has additional information that I think will be helpful with the dealer.

 

[Mike G]

Looking for any help I can get. My Mach-e received its last OTA update (4.1.1) in December 2022. I am in the Early Access Program. Unfortunately, I had to travel in January, so I turned off automatic updates while I was gone. I didn't want an update to reset my charge limit to 100% while the car was left on the charger like some updates have done in the past. While I was gone I received 2 different notifications in Ford Pass that the updates failed and to check that "auto-update" was turned on.

When I returned I immediately turned on auto-update again. I waited over 6 weeks for the updates to re-appear. They never did. After numerous attempts to work with my dealer and the Ford OTA Team I have not been able to get anyone to address the problem. The OTA team said the dealer has to manually update the car through FDRS before I will be able to receive any new OTA updates. The dealer's tech says there are no updates available. I know the module updates are not part of a recall, so the screen the tech is using for needed updates don't list any software updates.

I would like to bring in a description of the exact tab in FDRS that will display the available updates so I can show them the updates.

Could someone list out the updates available for my VIN in a screen shot of the FDRS display? My VIN # is 3FMTK3SU1MMA08471

Thanks in Advance!!

You must have been talking to a service advisor. They can't see if you have any updates except the ones in the OTA queue. A tech using FDRS would see this:

If you left your car sitting with auto updates disabled then what likely happened is that the system tried to push updates to your car but just quit after a while. Now those updates have "expired" and been removed from your queue. In future if you're going to leave the car on the EVSE while you're gone I would leave auto updates turned on. Let them update while you're not there. Obvioulsy it would cause far less of a headache than trying to get them all updated by a dealer tech now. You were gone long enough that you have a gateway and an APIM. Out of all the stuff on this list that GWM needs to be updated first.

 

[SONEWBE]

I don't know how to screenshot the whole thing without cutting the list of available updates. but here it is.

Thank you again. This is going to be a big help with the dealer.

 

[gregpdx]

I've had this "not completed" message on the software updates screen since approx the day after I did my last FDRS updates about a month ago. Ideas? My VIN is 3FMTK3SUXMMA59466

Thanks!

 

[kennethjk]

I've had this "not completed" message on the software updates screen since approx the day after I did my last FDRS updates about a month ago. Ideas? My VIN is 3FMTK3SUXMMA59466

Thanks!

Same here.

bringing the car in to Ford next Monday to see what’s up with that and also have them check out the yo-yo effect when charging at 40 amp with level 2 EVSE

 

[Mike G]

I've had this "not completed" message on the software updates screen since approx the day after I did my last FDRS updates about a month ago. Ideas? My VIN is 3FMTK3SUXMMA59466

Thanks!

It completed.

You do have a gateway update as the only thing in your list that should come to you as an OTA (like right now). So check your update schedule and set it to a time you know you'll be out driving daily and then see if it shows up.

After that OTA processes you'll have an APIM update that showed up this morning. But won't show up for you until that gateway update processes (dependency thing).

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