SlicerOnSteam
Well-Known Member
- First Name
- Adam
- Joined
- Oct 26, 2023
- Threads
- 2
- Messages
- 123
- Reaction score
- 40
- Location
- NC
- Vehicles
- 2001 Ranger, 2004 Mustang, 2019 Tesla Model 3
- Occupation
- Systems Admin
- Thread starter
- #1
It seems like there might be some value in sharing the support journey here.
There is absolutely no hyperbole in any of my posts. This is really what's happening and no one believes it could happen. It's heart breaking as a Mustang fan.
We are just now cataloging all of the issues for support service and there's so much flying around that it didn't even occur to me until now that the emergency braking had glitched that 1 time. Trust me from 1 human being to another. You will never feel the same way about safely cruising at Interstate speeds in that car ever again. You can just turn that feature off right? But no joke whatsoever in our Mach-E it is and always has been an absolute dice roll on which settings stick and which ones don't. My wife and I both have driver profiles and again if you are busy with life and trying to live it, she might not even notice that sometimes it loads no profiles and is set to a default blank profile. Meaning that brake feature could potentially silently turn itself back on and lead to disaster.
I will say here for the record I would never trust a self-driving deal even from Tesla. Maybe even especially from Tesla. Young car engineers really seem to have a blind spot for playing with people's lives. I'm still really excited about EV tech but never cared about self-driving because I've met too many bad cocky software developers before.
The braking issue is a critical failure on a space station engineering level. Any system like that should have a double failsafe interlock or whatever Star Trek jargon they want to call it. Multiple sensors suddenly agreed it was safer to brake as hard as the car can instead of traveling at 5mph with no proximity warnings? Or did Ford just slap it together all wrong with no failsafe? I fully expected the proximity alarms to not be directly connected to the emergency braking sensors because the proximity warnings don't require the failsafe. They actually spread the detection field out and show you exactly which ones around the car see what distance to objects. The speed sign tracking seems to be all camera based, works fine, but not related to GPS tracking at all. So what the hell allows those brake sensors to glitch? Note that this problem has no relation whatsoever to it being an EV - this is just a modern car feature that could be a warning indicator for Ford's engineering across the board.
I've been on the phone for hours today with Ford's nationwide support lines. I have case numbers finally in both the Credit division and the Warranty division. I've informed them of all the intimate and true details of the shady dealership. I've offered to take the car to the biggest dealership in the capital city in Raleigh, NC only about an hour from home, maybe they will have a nice service shop. I said I would drive this thing from NC to Michigan and be at their front door Monday morning if that would help. Based on what I'm hearing from you folks it needs to be seriously looked at and not treated as a regular repo.
I called the dealership to have a real human conversation with the service manager there before bothering them with this mess. The lady who answered phone said it was closing time but she chatted a bit, heard the relevant parts of the story, and left him a note with my number. She said what Ford HQ has been telling them lately is only let Mach-E's be serviced at the lot that sold them.
That's the point here people. It is time to sound the alarm that Mach-E is starting to swirl the drain and Ford knows it. It doesn't matter how good it is when it works or how many you have that work. A car in this price range lives and dies by its resale value and Mach-E is a dead duck. If it's possible to have one working flawlessly I'm very happy for you but you need to be aware that situations like this have already killed retained values across the board. We never would have learned about that problem if everything kept working like it did the first week. It would suck when we tried to re-fi and lower the payment but just breeze by if the car was working fine.
It's deeply concerning that Ford doesn't have a decent support process for this. It was my understanding that whoever gets a used Tesla becomes the owner of that Tesla and registers it with the app so that they can have that direct support line for this futuristic new venture. It looked like Ford was doing similar because we got the FordPass App and went through the ownership process. But the latest update to that app on Android seemed to remove the error log feature and dozens of sensor fault log messages with timestamps disappeared from my phone.
I just logged in and checked with the Mach-E owner interface on the web. The log history of sensor errors is gone from there too. I mentioned that to one of the support techs I saw in person today about impossible to reproduce intermittent issues and he said they should still be able to see that history on their end. Why does Ford need to hide those logs from consumers now? Another reason I didn't bother with issues like that sooner is that I had those logs nice and neat. And we totally went through the steps of making sure sensors and cameras were clear of dirt and stuff and thought we might be on the right track. Does anyone else have any simple issues like that in an NC-ish climate?
You see how I've thought this through and no logical process can explain why a car would glitch on emergency braking. The sensors couldn't have been dirty for that split second and then magically clean again. If a bug can fly into a sensor and set it off or something, again, how the hell is it not a double failsafe system? Is it a double failsafe in the front but not the back? That might make sense. If nearby wind/grass can set if off, what happens when you get near a good old load of hay moving around here in NC? If the sensors can glitch on small objects and aren't double failsafe, can a stray bit of hay flying off a farm truck cause the car to brake so hard it ejects us all to hell? Frankly if that had happened at this point in the support process we definitely be talking about mental damages.
I'll keep it too real for you. My wife and I are around age 40, been married 13 years. I am the only man she has ever has been with consensually and this car was a gift to her. So slow your role before you scoff at the mental damages of strange shit happening at interstate speeds and a salesman casually ignoring her request to get her keys back. My wife is a real human woman and not some muscle car guy, no offense. She doesn't know or care about the technical details. When you are traveling at interstate speeds and that back up cam pops up and you know you've felt it slam breaks before by surprise, sh!t just got real. This is a luxury vehicle that we paid a pretty premium for. She liked Tesla better overall but agreed the Mach-E is much prettier. How real does Ford want this to get here? Or they can just stand by the heap of junk they sold us and admit the lemon was never juiced properly.
I want to make a TikTok or something for Ford Mustang Mach-E with Obi-Wan's epic voice over:
"The fight is done.
We Lost."
There is absolutely no hyperbole in any of my posts. This is really what's happening and no one believes it could happen. It's heart breaking as a Mustang fan.
We are just now cataloging all of the issues for support service and there's so much flying around that it didn't even occur to me until now that the emergency braking had glitched that 1 time. Trust me from 1 human being to another. You will never feel the same way about safely cruising at Interstate speeds in that car ever again. You can just turn that feature off right? But no joke whatsoever in our Mach-E it is and always has been an absolute dice roll on which settings stick and which ones don't. My wife and I both have driver profiles and again if you are busy with life and trying to live it, she might not even notice that sometimes it loads no profiles and is set to a default blank profile. Meaning that brake feature could potentially silently turn itself back on and lead to disaster.
I will say here for the record I would never trust a self-driving deal even from Tesla. Maybe even especially from Tesla. Young car engineers really seem to have a blind spot for playing with people's lives. I'm still really excited about EV tech but never cared about self-driving because I've met too many bad cocky software developers before.
The braking issue is a critical failure on a space station engineering level. Any system like that should have a double failsafe interlock or whatever Star Trek jargon they want to call it. Multiple sensors suddenly agreed it was safer to brake as hard as the car can instead of traveling at 5mph with no proximity warnings? Or did Ford just slap it together all wrong with no failsafe? I fully expected the proximity alarms to not be directly connected to the emergency braking sensors because the proximity warnings don't require the failsafe. They actually spread the detection field out and show you exactly which ones around the car see what distance to objects. The speed sign tracking seems to be all camera based, works fine, but not related to GPS tracking at all. So what the hell allows those brake sensors to glitch? Note that this problem has no relation whatsoever to it being an EV - this is just a modern car feature that could be a warning indicator for Ford's engineering across the board.
I've been on the phone for hours today with Ford's nationwide support lines. I have case numbers finally in both the Credit division and the Warranty division. I've informed them of all the intimate and true details of the shady dealership. I've offered to take the car to the biggest dealership in the capital city in Raleigh, NC only about an hour from home, maybe they will have a nice service shop. I said I would drive this thing from NC to Michigan and be at their front door Monday morning if that would help. Based on what I'm hearing from you folks it needs to be seriously looked at and not treated as a regular repo.
I called the dealership to have a real human conversation with the service manager there before bothering them with this mess. The lady who answered phone said it was closing time but she chatted a bit, heard the relevant parts of the story, and left him a note with my number. She said what Ford HQ has been telling them lately is only let Mach-E's be serviced at the lot that sold them.
That's the point here people. It is time to sound the alarm that Mach-E is starting to swirl the drain and Ford knows it. It doesn't matter how good it is when it works or how many you have that work. A car in this price range lives and dies by its resale value and Mach-E is a dead duck. If it's possible to have one working flawlessly I'm very happy for you but you need to be aware that situations like this have already killed retained values across the board. We never would have learned about that problem if everything kept working like it did the first week. It would suck when we tried to re-fi and lower the payment but just breeze by if the car was working fine.
It's deeply concerning that Ford doesn't have a decent support process for this. It was my understanding that whoever gets a used Tesla becomes the owner of that Tesla and registers it with the app so that they can have that direct support line for this futuristic new venture. It looked like Ford was doing similar because we got the FordPass App and went through the ownership process. But the latest update to that app on Android seemed to remove the error log feature and dozens of sensor fault log messages with timestamps disappeared from my phone.
I just logged in and checked with the Mach-E owner interface on the web. The log history of sensor errors is gone from there too. I mentioned that to one of the support techs I saw in person today about impossible to reproduce intermittent issues and he said they should still be able to see that history on their end. Why does Ford need to hide those logs from consumers now? Another reason I didn't bother with issues like that sooner is that I had those logs nice and neat. And we totally went through the steps of making sure sensors and cameras were clear of dirt and stuff and thought we might be on the right track. Does anyone else have any simple issues like that in an NC-ish climate?
You see how I've thought this through and no logical process can explain why a car would glitch on emergency braking. The sensors couldn't have been dirty for that split second and then magically clean again. If a bug can fly into a sensor and set it off or something, again, how the hell is it not a double failsafe system? Is it a double failsafe in the front but not the back? That might make sense. If nearby wind/grass can set if off, what happens when you get near a good old load of hay moving around here in NC? If the sensors can glitch on small objects and aren't double failsafe, can a stray bit of hay flying off a farm truck cause the car to brake so hard it ejects us all to hell? Frankly if that had happened at this point in the support process we definitely be talking about mental damages.
I'll keep it too real for you. My wife and I are around age 40, been married 13 years. I am the only man she has ever has been with consensually and this car was a gift to her. So slow your role before you scoff at the mental damages of strange shit happening at interstate speeds and a salesman casually ignoring her request to get her keys back. My wife is a real human woman and not some muscle car guy, no offense. She doesn't know or care about the technical details. When you are traveling at interstate speeds and that back up cam pops up and you know you've felt it slam breaks before by surprise, sh!t just got real. This is a luxury vehicle that we paid a pretty premium for. She liked Tesla better overall but agreed the Mach-E is much prettier. How real does Ford want this to get here? Or they can just stand by the heap of junk they sold us and admit the lemon was never juiced properly.
I want to make a TikTok or something for Ford Mustang Mach-E with Obi-Wan's epic voice over:
"The fight is done.
We Lost."
Sponsored
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