PLEASE HELP! 2023 Select Mustang Mach E Park Assist ISSUE

[MacherAWD]

Hi ! I’m unsure if I have 23.0 or 23.1 but I did take delivery Dec ‘22 for my ‘23 Mach E.
As for the process, I had that stop hold function on, so my car was securely stationed and my foot was not on any pedals, since I know I don’t need to since it’s on the brake hold. I pressed the Park Assist button and then it maneuvered and reversed with the camera feature on my screen. I did not press any other button on screen or in my car or moved any steering whatsoever. It also didn’t make any sound of anything close by as it usually does when I park. So the replies on the post, stating that I shouldn’t even have Park Assist makes it concerning, since it didn’t even function as how described. I’m curious to see how yours reacts when you press the button in a secure area.

As someone else said, can you try again and see what happens? Empty parking lot, try to re-create exactly. Try a few different variables, in D, in R.....Step 1 would be if any scenario pressing the Park button brings up cameras.

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[Isabellags07]

As someone else said, can you try again and see what happens? Empty parking lot, try to re-create exactly. Try a few different variables, in D, in R.....Step 1 would be if any scenario pressing the Park button brings up cameras.

Yes, I’m getting my car back from the dealership today and they said they didn’t find anything. So, I want to press the button with them there to see what happens.

 

[Opa]

Hi! So, i have owned my 2023 Mustang Mach E for almost 2 years now. I absolutely LOVE IT but I recently got into an issue this week.
On a Monday evening, in an empty parking lot, where all my car had to do was move forward to park itself, and behind me was two poles with a chain and a crossed section on the floor that marks pretty much no parking, my friends asked if my car parked itself. I said, "I think so, here's a button for it, I've never pressed it, should I try it?"
"YES!!" So, I just pressed the button once (not holding it down) and my car started moving fairly swiftly backwards by the two poles and crashed into them and the chained fence and made a huge crash sound and I slammed on my brake so fast. I was so confused since my car has all of the sensors in the world and I got scratches and dents on my bumper and passenger door from the chains. My car didn't make any warning, or stop or sound that it was backing into something. I've done more research and found that the 2023 does not have park assist, but definitely that button on my car states otherwise because it didn't give me any option to move anywhere. It just started moving. I called the Ford Customer Relations number and they advised to take it to the Ford Dealership and they will have to run a diagnositc. They have ran it for about 2 - 3 days now and extended my loaner. I took it in on Wednesday. My issue is, is that when they called me Friday, they said my car is good to go, they didn't find anything wrong. I asked what do I do from here because these dents and scratches was due to my car moving swiftly by itself and seeming the cars sensors does not work with this feature and the service advisor told me my car does not have park assist and i said then what is that button in the middle i pressed marked "P" and made my car move then? He went to check and finally found the button I mentioned after much advisement on where to find it and my car is still in the dealership running more tests. Can anyone please help me as to what I should state to them? I feel like its really unfair for me having to pay to get my scratches and dent fixed when my car has a button advised to park assist and completely moved automatically and scraped and scratched my car.

Sadly, Ford removed that capability because of parts shortages due to Covid. They also removed the bump to open or kick to open. However, you wanna call it tailgate. Neither of those work anymore even though they’re advertised too personally I think Ford should do a recall and install both of those items cause they should be there and they should have the parts by now.

You can if you wish get an aftermarket tailgate opener, but from what I have been able to find out park assist. Requires too much work to make it work so no, we didn’t get Park assist. And yes, those Hyundai commercials look really really good and as a matter of fact, if you seen the 2016 Hyundai Ionic, I think you might give Ford a second thought. I know our lease ones out next year and there’s a very good chance. I’m gonna hop ship to Hyundai.

I was always a Hyundai driver (Sonata) and I put over 250,000 miles on our Sonata. Absolutely outstanding engineering so I suspect that their engineering on their E vehicles will be just as good. Honestly even though we absolutely love our mock E had there been ionic six available (it was out of stock. I would have bought the ionic.

Having said that, we are over the moon with our Ford. I’ve seen the 25 and 26 concept cars and Ford still has a chance to keep our business as long as they put some of this technology back in that they knocked out during Covid.

Sorry to be the bearer of bad news and I hope that auto park not being available is not a showstopper for you. Stop.

 

[MacherAWD]

Sadly, Ford removed that capability because of parts shortages due to Covid. They also removed the bump to open or kick to open. However, you wanna call it tailgate. Neither of those work anymore even though they’re advertised too personally I think Ford should do a recall and install both of those items cause they should be there and they should have the parts by now.

You can if you wish get an aftermarket tailgate opener, but from what I have been able to find out park assist. Requires too much work to make it work so no, we didn’t get Park assist. And yes, those Hyundai commercials look really really good and as a matter of fact, if you seen the 2016 Hyundai Ionic, I think you might give Ford a second thought. I know our lease ones out next year and there’s a very good chance. I’m gonna hop ship to Hyundai.

I was always a Hyundai driver (Sonata) and I put over 250,000 miles on our Sonata. Absolutely outstanding engineering so I suspect that their engineering on their E vehicles will be just as good. Honestly even though we absolutely love our mock E had there been ionic six available (it was out of stock. I would have bought the ionic.

Having said that, we are over the moon with our Ford. I’ve seen the 25 and 26 concept cars and Ford still has a chance to keep our business as long as they put some of this technology back in that they knocked out during Covid.

Sorry to be the bearer of bad news and I hope that auto park not being available is not a showstopper for you. Stop.

I will trade you my 21 Select with Park Assist for your 23 GT straight up! Come on, you know you are tempted.....

 

[rreddy3]

These two related threads have been “interesting”. It seems to me the only known “common facts” are that the car in question does not have park assist, and as a result is incapable of performing the manuever described as if it actually had park assist. Obviously the OP is completely committed to her version of what happened. To many if not all, that version seems highly improbable if not impossible. Perhaps the car did back into those objects but it did not do so solely as a result of pushing the button marked “P”. Clearly orher factors are at play. No offense intended to anyone who has suggested to the contrary, but I would not encourage the OP to try and recreate the event she says happened. That could go from bad to worse.

 

[devmach-e]

Sadly, Ford removed that capability because of parts shortages due to Covid. They also removed the bump to open or kick to open. However, you wanna call it tailgate. Neither of those work anymore even though they’re advertised too personally I think Ford should do a recall and install both of those items cause they should be there and they should have the parts by now.

Was Active Park Assist or Kick to Open (Handsfree) listed on the Window Sticker for your car? If the answer is no, then they are under no obligation to provide it. Both were optional features available with a package or a certain trim level.

For people who bought a car with the "Active Park Assist Prep-kit" they were given a $325 discount off of the price of the car with the hope that it would be available from the dealer at a later date. Given the lack of Active Park Assist in the 2023 and 2024 models, and no prep-kit listed on their respective window stickers, we can assume that they have dropped the feature.

Ford isn't going to do a recall on the cars. This isn't a safety issue.

 

[AKgrampy]

Yes, I’m getting my car back from the dealership today and they said they didn’t find anything. So, I want to press the button with them there to see what happens.

Please have foot on or near brake pedal just in case. I doubt the car moves but . . .

 

[Opa]

Was Active Park Assist or Kick to Open (Handsfree) listed on the Window Sticker for your car? If the answer is no, then they are under no obligation to provide it. Both were optional features available with a package or a certain trim level.

For people who bought a car with the "Active Park Assist Prep-kit" they were given a $325 discount off of the price of the car with the hope that it would be available from the dealer at a later date. Given the lack of Active Park Assist in the 2023 and 2024 models, and no prep-kit listed on their respective window stickers, we can assume that they have dropped the feature.

Ford isn't going to do a recall on the cars. This isn't a safety issue.

That’s really good advice. Thanks again for the post.

 

[o187emdk]

Hi! So, i have owned my 2023 Mustang Mach E for almost 2 years now. I absolutely LOVE IT but I recently got into an issue this week.
On a Monday evening, in an empty parking lot, where all my car had to do was move forward to park itself, and behind me was two poles with a chain and a crossed section on the floor that marks pretty much no parking, my friends asked if my car parked itself. I said, "I think so, here's a button for it, I've never pressed it, should I try it?"
"YES!!" So, I just pressed the button once (not holding it down) and my car started moving fairly swiftly backwards by the two poles and crashed into them and the chained fence and made a huge crash sound and I slammed on my brake so fast. I was so confused since my car has all of the sensors in the world and I got scratches and dents on my bumper and passenger door from the chains. My car didn't make any warning, or stop or sound that it was backing into something. I've done more research and found that the 2023 does not have park assist, but definitely that button on my car states otherwise because it didn't give me any option to move anywhere. It just started moving. I called the Ford Customer Relations number and they advised to take it to the Ford Dealership and they will have to run a diagnositc. They have ran it for about 2 - 3 days now and extended my loaner. I took it in on Wednesday. My issue is, is that when they called me Friday, they said my car is good to go, they didn't find anything wrong. I asked what do I do from here because these dents and scratches was due to my car moving swiftly by itself and seeming the cars sensors does not work with this feature and the service advisor told me my car does not have park assist and i said then what is that button in the middle i pressed marked "P" and made my car move then? He went to check and finally found the button I mentioned after much advisement on where to find it and my car is still in the dealership running more tests. Can anyone please help me as to what I should state to them? I feel like its really unfair for me having to pay to get my scratches and dent fixed when my car has a button advised to park assist and completely moved automatically and scraped and scratched my car.

It should not have moved on its own. My 2021 has park assist. After pressing the button I have to signal either left or right to choose what side I want to park then once it finds a suitable parking space the car will then ask you to release the wheel and let off the accelerator to park itself. Did anything come up on the screen when you pressed the park button?

 

[Ravensfan1996]

My guess is that the OP had the car in R, auto hold was on, and pressing the P button or touching the brake inadvertently turned off the Auto hold. The OP thinking it was going to park itself let the car just back into the cones/pole etc. Like any auto drive feature like Blue cruise, the driver should be ready to take control of the car at any time. I have a ‘21 but never use the park assist. This picture is from the ford site on ways the auto hold can deactivate. It’s been repeated through out this post but read the manual before activating a feature you don’t know about was key. You would have known you didn’t have it and how it would have worked. I don’t think the car reversed on its own, i just think the auto hold deactiaved and since you were in R it went backwards.

 

[mkhuffman]

This thread reminds me of the guy who posted his adaptive cruise wasn't working well because it didn't stop when he was flying up on stopped traffic, and he had to use the brake pedal at the last minute. People, you are responsible for what your car does. Period.

When releasing control to the car, you have to monitor it and be ready to intervene if something goes wrong. And you are responsible for understanding how it works before giving total control to the car. If something doesn't work as expected, the driver is responsible. Another period.

If the dealer cannot repeat this by pressing the button and having the same thing happen, the OP will be responsible for the repair cost. There is no way 'Ford will take responsibility for damage that was clearly caused by driver negligence. Even if it happened exactly as described in the OP, Ford is not responsible for the damage. The driver is.

 

[A-A-Ron]

Sadly, Ford removed that capability because of parts shortages due to Covid. They also removed the bump to open or kick to open. However, you wanna call it tailgate. Neither of those work anymore even though they’re advertised too personally I think Ford should do a recall and install both of those items cause they should be there and they should have the parts by now.

You can if you wish get an aftermarket tailgate opener, but from what I have been able to find out park assist. Requires too much work to make it work so no, we didn’t get Park assist. And yes, those Hyundai commercials look really really good and as a matter of fact, if you seen the 2016 Hyundai Ionic, I think you might give Ford a second thought. I know our lease ones out next year and there’s a very good chance. I’m gonna hop ship to Hyundai.

I was always a Hyundai driver (Sonata) and I put over 250,000 miles on our Sonata. Absolutely outstanding engineering so I suspect that their engineering on their E vehicles will be just as good. Honestly even though we absolutely love our mock E had there been ionic six available (it was out of stock. I would have bought the ionic.

Having said that, we are over the moon with our Ford. I’ve seen the 25 and 26 concept cars and Ford still has a chance to keep our business as long as they put some of this technology back in that they knocked out during Covid.

Sorry to be the bearer of bad news and I hope that auto park not being available is not a showstopper for you. Stop.

Trust me, active park assist is absolutely less than worthless. The kick lift gate is nice, when it works, but it somehow always knows when your hands are full and refuses to work - and has been known to open/close when it's not been commanded - causing damage when it opens into garage doors and knocking people over that have walked behind it when it decides to open.

 

[Opa]

As someone else said, can you try again and see what happens? Empty parking lot, try to re-create exactly. Try a few different variables, in D, in R.....Step 1 would be if any scenario pressing the Park button brings up cameras.

try all you want as I said before, though there was a chip shortage to the Covid and the electronics are just not there for auto park

 

[Jimrpa]

Trust me, active park assist is absolutely less than worthless. The kick lift gate is nice, when it works, but it somehow always knows when your hands are full and refuses to work - and has been known to open/close when it's not been commanded - causing damage when it opens into garage doors and knocking people over that have walked behind it when it decides to open.

Disagree on both points. Neither are perfect, but both can be very useful!

 

[A-A-Ron]

Disagree on both points. Neither are perfect, but both can be very useful!

I've only used Park Assist a dozen times and it has failed every single time - usually either by realizing it was going to back into a car or me having to take over to prevent it from backing into a car. It's slow, it requires vehicles on both sides to begin with, and I never plan to use it again.

I use the kick open often - but it never fails to fail when I need it most (load in my hands). It's closed on me twice while loading things in the back (including last weekend), and it's knocked me over a half dozen times in the garage when I walk along the narrow space behind it and it decides to open into me. Others on these forums have reported it opening uncommanded into their garage doors.

I'd like to think they could have solved some of these issues and didn't because who wants to update a feature that was already removed from most vehicles - but nah, I still feel park assist is junk and kick open has potential but disappoints when I need it most.

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