Mach E has been being serviced for over 18 months now!

[rugedraw]

Just need the VIN.

But I'm sure Gimme is all over this.

@Papa T It would also help if you can provide the case number the dealer opened with Ford. Message it to me or Mike or directly to Gimme if you prefer to not have that info out on the forum.

Sponsored

 

[eastern refugee]

What’s the proper steps here? Should I DM you my VIN?

no. The best option is to do the following

1. google to see if there are any other class action lawsuits involving the MME. if yes contact them and ask to join. Also ask if you can be a named plaintive. Depending on everything you are going through they may do it. As a named plaintive ford takes it very seriously.
2. If not google lemon law attorneys. Then read reviews to make sure that you get the best one. They do not have to be in your state.
3. Gather together EVERY invoice when you took your car to the dealer and NOT recalls. It HAS to be where you noticed a problem and took it in. The magic number is 3 times for the same thing. In my case the car BRICKED TWICE which made the car undriveable because there was no permanent fix. On the newer cars like 2023 all of these issues were resolved.

that is the way to handle it. If you have more questions email me at

[email protected].

yes I know all of the pains. I can guide you but first do what I said first.

 

[Mike G]

What’s the proper steps here? Should I DM you my VIN?

If you'd like, I can then take a look in FDRS to see what actions have been taken.

 

[Mike G]

People post their VINs on the FDRS lookup thread daily. DM'ing the VIN is fine as well. Either way.

 

[Papa T]

no. The best option is to do the following

1. google to see if there are any other class action lawsuits involving the MME. if yes contact them and ask to join. Also ask if you can be a named plaintive. Depending on everything you are going through they may do it. As a named plaintive ford takes it very seriously.
2. If not google lemon law attorneys. Then read reviews to make sure that you get the best one. They do not have to be in your state.
3. Gather together EVERY invoice when you took your car to the dealer and NOT recalls. It HAS to be where you noticed a problem and took it in. The magic number is 3 times for the same thing. In my case the car BRICKED TWICE which made the car undriveable because there was no permanent fix. On the newer cars like 2023 all of these issues were resolved.

that is the way to handle it. If you have more questions email me at

[email protected].

yes I know all of the pains. I can guide you but first do what I said first.

Yes, and thank you for your input, I have actually begun doing what you laid out above. My original, "What are the proper steps," was more about how to pass along my information, than it was intended to be what my overall next steps should be.

Once again, thanks for your thoughts. Your experience and resolution seem to be a good forerunner to what I am going through.

 

[zvez]

I was a pretty early member of the forum, after I pre-ordered and purchased a Job 1 Premium Edition Mach E. I took delivery in March of 2021, and anyone can see from my post history that I have been a true fan of the car. I have been more of a lurker of late but thought I would enter the fray again to share what I think is a pretty unique and unfortunate experience.

In May of 2023 I received the Powertrain Malfunction warning and took my Mach E into my local dealer. It is still there. I have not been able to drive it since. I have read a fair amount of horror stories about dealerships on the forum, and I would like to express that I feel like my dealer has treated me very well. I have received outstanding communication, service, and support from them. I truly cannot speak more highly of them and how they have handled this situation. Throughout the 18+ months, they have made sure that I have a loaner vehicle available to me and have kept me well informed. It's been an interesting stretch of getting to drive a pretty wide variety of new Ford vehicles. Their team and service manager have been outstanding.

I am not nearly as satisfied with the support that I have received from Ford corporate though. I am one of the original Mach E purchasers, put in my early reservation before the cars were being built, and I believe that I am one of the first people in Alabama to have received delivery. I wish that an early adopter and promoter of the vehicle would receive a little more love from Ford.

A couple of months back I applied for Ford's Buyback program, thinking that having been without my vehicle for over a year that might illicit some help from them. Full disclosure, my car was two years old and had 40,000 miles on it, when the Powertrain Malfunction took place, although I had experienced software issues with the car from very early on in my purchase. Ford looks heavily at the lemon law regulations in your state to determine if they will assist in a buyback. Unfortunately, Alabama's lemon law is fairly restrictive, and I was turned down by Ford. I was told that they would work with my dealer to solve my problem.

I am a couple of months later now, and I have a Ford representative who is assigned to me who tries to keep me up to date on my progress, or lack thereof. In my latest update I have been told that the "dealership is still waiting on Ford to release a software update for the vehicle repair." This has more or less been the status of my car for most of the time that it has been in service. Ford acknowledges that the problem resides with them, but seems to be fine leaving me waiting for I don't know how much longer.

Sorry for the wall of text. I was hoping to be informative and fair in my understanding of the situation. Unbelievably, I will add that I still very much love this car. It is the perfect fit for my driving needs, and I believe that my experience, as far as length of time being without my car, is an outlier and not the norm. I have no idea how much my experience with Ford corporate and their support of a customer is common or not, though. I don't have enough experience with that data to know.

I am curious what others might think. My car was two years old and had 40,000 miles on it. Does that mean I am out of luck and this is expected behavior of a corporation trying to look after their bottom line?

you've been far more patient than I would've been, as others have said, you definitely need to pursue a buyback on this.

 

[Papa T]

@Papa T It would also help if you can provide the case number the dealer opened with Ford. Message it to me or Mike or directly to Gimme if you prefer to not have that info out on the forum.

Thank you! Sent you a DM.

 

[Papa T]

If you'd like, I can then take a look in FDRS to see what actions have been taken.

Sent you a DM. Thanks for all the help.

 

[shark]

Wow you are super patient. I would have lost my mind and at minimum demanded my car back and driven it to another dealer even if I had to drive it a couple hundred miles to get there. I can't imagine there is any "new software" needed in 2024 just to get your 2021 running properly. They definitely should have replaced the hardware modules that are refusing software upgrades. Seems they are just letting it sit as it costs them less money that way and you are not pushing back hard enough. This situation is beyond ridiculous at this point.

 

[eastern refugee]

Yes, and thank you for your input, I have actually begun doing what you laid out above. My original, "What are the proper steps," was more about how to pass along my information, than it was intended to be what my overall next steps should be.

Once again, thanks for your thoughts. Your experience and resolution seem to be a good forerunner to what I am going through.

ANY questions email me.

 

[onepunch]

Yes, and thank you for your input, I have actually begun doing what you laid out above. My original, "What are the proper steps," was more about how to pass along my information, than it was intended to be what my overall next steps should be.

Once again, thanks for your thoughts. Your experience and resolution seem to be a good forerunner to what I am going through.

Depending on the law firm you choose, sometimes things like this can get resolved just by way of a demand letter being sent to Ford. Sometimes that gets in the right hands, and when someone in legal sees that your car has been inoperative for 18 months, they will instantly know that their position is a loser (regardless of the actual technical problem) and should move your case high enough up the food chain to get it resolved quickly........

 

[Shepherd]

Depending on the law firm you choose, sometimes things like this can get resolved just by way of a demand letter being sent to Ford. Sometimes that gets in the right hands, and when someone in legal sees that your car has been inoperative for 18 months, they will instantly know that their position is a loser (regardless of the actual technical problem) and should move your case high enough up the food chain to get it resolved quickly........

Great point about a demand letter. Also, Treven, reach out to your local large TV station's news desk. They love stories like this that will generate outrage in the viewership. If they ran your story they would reach out to Ford for comment and it might get things moving faster.

 

[Herbknowsit]

Treven-seriously .....make sure any written communication you have with Ford or it's dealership also has cc. Alabama Attorney General and their name of course after your signature and keep a copy(s) to send to them IF Ford doesn't make a move to remedy this once and for all. My daughter got royally screwed by Kia and ended up getting reimbursed very quickly after Kia saw that her letters were on file WAY up in the food chain. She also did join a class action suit which provided further financial relief.

 

[DennisD]

I was a pretty early member of the forum, after I pre-ordered and purchased a Job 1 Premium Edition Mach E. I took delivery in March of 2021, and anyone can see from my post history that I have been a true fan of the car. I have been more of a lurker of late but thought I would enter the fray again to share what I think is a pretty unique and unfortunate experience.

In May of 2023 I received the Powertrain Malfunction warning and took my Mach E into my local dealer. It is still there. I have not been able to drive it since. I have read a fair amount of horror stories about dealerships on the forum, and I would like to express that I feel like my dealer has treated me very well. I have received outstanding communication, service, and support from them. I truly cannot speak more highly of them and how they have handled this situation. Throughout the 18+ months, they have made sure that I have a loaner vehicle available to me and have kept me well informed. It's been an interesting stretch of getting to drive a pretty wide variety of new Ford vehicles. Their team and service manager have been outstanding.

I am not nearly as satisfied with the support that I have received from Ford corporate though. I am one of the original Mach E purchasers, put in my early reservation before the cars were being built, and I believe that I am one of the first people in Alabama to have received delivery. I wish that an early adopter and promoter of the vehicle would receive a little more love from Ford.

A couple of months back I applied for Ford's Buyback program, thinking that having been without my vehicle for over a year that might illicit some help from them. Full disclosure, my car was two years old and had 40,000 miles on it, when the Powertrain Malfunction took place, although I had experienced software issues with the car from very early on in my purchase. Ford looks heavily at the lemon law regulations in your state to determine if they will assist in a buyback. Unfortunately, Alabama's lemon law is fairly restrictive, and I was turned down by Ford. I was told that they would work with my dealer to solve my problem.

I am a couple of months later now, and I have a Ford representative who is assigned to me who tries to keep me up to date on my progress, or lack thereof. In my latest update I have been told that the "dealership is still waiting on Ford to release a software update for the vehicle repair." This has more or less been the status of my car for most of the time that it has been in service. Ford acknowledges that the problem resides with them, but seems to be fine leaving me waiting for I don't know how much longer.

Sorry for the wall of text. I was hoping to be informative and fair in my understanding of the situation. Unbelievably, I will add that I still very much love this car. It is the perfect fit for my driving needs, and I believe that my experience, as far as length of time being without my car, is an outlier and not the norm. I have no idea how much my experience with Ford corporate and their support of a customer is common or not, though. I don't have enough experience with that data to know.

I am curious what others might think. My car was two years old and had 40,000 miles on it. Does that mean I am out of luck and this is expected behavior of a corporation trying to look after their bottom line?

"I still very much love this car" is the most amazing line I think I have ever read after all you have gone through.

Have you ever seen the movie Me, Myself & Irene?

 

[CalGal]

I was a pretty early member of the forum, after I pre-ordered and purchased a Job 1 Premium Edition Mach E. I took delivery in March of 2021, and anyone can see from my post history that I have been a true fan of the car. I have been more of a lurker of late but thought I would enter the fray again to share what I think is a pretty unique and unfortunate experience.

In May of 2023 I received the Powertrain Malfunction warning and took my Mach E into my local dealer. It is still there. I have not been able to drive it since. I have read a fair amount of horror stories about dealerships on the forum, and I would like to express that I feel like my dealer has treated me very well. I have received outstanding communication, service, and support from them. I truly cannot speak more highly of them and how they have handled this situation. Throughout the 18+ months, they have made sure that I have a loaner vehicle available to me and have kept me well informed. It's been an interesting stretch of getting to drive a pretty wide variety of new Ford vehicles. Their team and service manager have been outstanding.

I am not nearly as satisfied with the support that I have received from Ford corporate though. I am one of the original Mach E purchasers, put in my early reservation before the cars were being built, and I believe that I am one of the first people in Alabama to have received delivery. I wish that an early adopter and promoter of the vehicle would receive a little more love from Ford.

A couple of months back I applied for Ford's Buyback program, thinking that having been without my vehicle for over a year that might illicit some help from them. Full disclosure, my car was two years old and had 40,000 miles on it, when the Powertrain Malfunction took place, although I had experienced software issues with the car from very early on in my purchase. Ford looks heavily at the lemon law regulations in your state to determine if they will assist in a buyback. Unfortunately, Alabama's lemon law is fairly restrictive, and I was turned down by Ford. I was told that they would work with my dealer to solve my problem.

I am a couple of months later now, and I have a Ford representative who is assigned to me who tries to keep me up to date on my progress, or lack thereof. In my latest update I have been told that the "dealership is still waiting on Ford to release a software update for the vehicle repair." This has more or less been the status of my car for most of the time that it has been in service. Ford acknowledges that the problem resides with them, but seems to be fine leaving me waiting for I don't know how much longer.

Sorry for the wall of text. I was hoping to be informative and fair in my understanding of the situation. Unbelievably, I will add that I still very much love this car. It is the perfect fit for my driving needs, and I believe that my experience, as far as length of time being without my car, is an outlier and not the norm. I have no idea how much my experience with Ford corporate and their support of a customer is common or not, though. I don't have enough experience with that data to know.

I am curious what others might think. My car was two years old and had 40,000 miles on it. Does that mean I am out of luck and this is expected behavior of a corporation trying to look after their bottom line?

This is absolutely OUTRAGEOUS. How can you be okay with FORD not providing you with a replacement car?

Sponsored