Post here if you have an active FDRS account and are willing to look up info for others

[Mike G]

Hi Mike,
Thanks for running this for me. What are my options here? Do I have to go to the dealer to get it fixed? Will an OTA update eventually come through on its own?
Thanks again,
Darryl

I would call the Electric Vehicle Team 800-392-3673 and tell them you aren't getting the BC 1.3 you've paid for and you haven't gotten the OTA updates that would have enabled it. You want them to open a case and work with your dealer service to fix your issue.

Clearly, since you aren't getting OTAs, you'd need a dealer service tech to intervene. There could actually be a problem with the current software in your car that is preventing OTAs from being offered to your car.

Sponsored

 

[Mike G]

Thank you so much, you're a godsend.
Interesting that the tech was looking at the HVJB, I never mentioned any symptoms and I have a standard range.

Based on the images that you gave me I was able to determine which modules were updated (by comparing the Software Part No.)[is this a reliable method?].
Looked like a good amount of modules were updated, but not all, and some modules that were updated still show that they have updates available based on the Toolbox Network Test results.

Of the available updates, I would think the GWM would be a high priority as the whole reason I started going down this path is because I was not receiving updates as well as the GWM being stuck on the ...'LKB' software version.
The SA told me (via text) they installed the APIM update.


So my question is:
-Is the Toolbox Network Test results 'Software updates available' accurate (are they truly currently available)?
- If so, which Modules should I push to have updated?
-Are you able to tell if the APIM was updated?


Please do note my car will be out of warranty after this so it's a last opportunity to get this done.

The GWM, APIM, TCU, and IPC are always updates that should be prioritized to ensure that the rest of the car's systems work smoothly and that there are no software dependencies that cause issues. There have been in the past. There was an issue a few years ago where a PCM update was released and many of us did this update only to find that since we had done this PCM update we were blocked from receiving a GWM update that would lead into a major APIM (Sync) update (UI overhaul). They had to roll that back so that we could get that sorted out.

The problem is that when you take your car into the dealer service, they are focussed on specific issues and whatever the TSB or SSM says they are supposed to update as a result to fix the concern. Meaning they might blow right on by doing that GWM in your list and head straight for the PCM to fix a powertrain issue you've reported. FDRS doesn't tell the tech that they should update the GWM first. And remember the techs have to justify the labor to get Ford to pay the bill under warranty. And they will tell you that Ford has told service advisors and techs that they will send out OTAs for most updates......but when they don't do that it's kindof up to the customer to push Ford and their servicing dealer into diagnosing why the car isn't being offered any OTAs...there could actually be a set of conditions that are making the server ignore certain VINs. That's what you want to get sorted out.

The SW Updates tab in FDRS shows updates that are specific to your VIN. Updates that are meant to bring your car to the most current revision for each module.

 

[Mike G]

Can I please get a check?
Thanks in advance.

VIN: 3FMTK4SE2PMA44592

 

[Mike G]

Hi any chance you could look at mine as well please VIN: WF0TR3SU8PMA23758 thanks very much

Here's the list of available updates in FDRS for your VIN:

OTA Priority Update 23-PU1103-NAT-VCE (APIM) says it's currently downloading...but with a 12V battery SOC of 46% you might have a problem getting that to apply.

Suggest doing the BMS Learned values reset and then taking the car for a drive of a half-hour or longer to get that 12V battery back up to at least above 80% SOC so the update will process.

BMS LV Reset:
Without pressing the brake pedal, press the start button to put the vehicle in Accessory mode.

With your foot off the brake, flash the high beams with the stalk 5 times, and then depress and release the brake pedal 3 times, and observe the small red battery icon in the instrument cluster flash three times to acknowledge.

Press the start button to shut the vehicle off.

Start the vehicle and go out for a drive to completely charge the battery up.

 

[Mike G]

Anything worth updating for my vin? 3FMTK3SU1PMA67993

 

[Mike G]

Hi,

I have a 2023 MachE (EU) but have not received any updates for some months now, can anyone please look up if there any updates available before booking an update with a dealer?

VIN: WF0TK3R7XPMA22437

Thank you!!

There is a GVMS warning on your APIM module (cross-hatched overlay on the APIM module below) that the tech needs to report when they connect up to your car with FDRS. They should know how to do that. When there is a GVMS warning, it means that there is either some missing or corrupted data on Ford's server that is preventing your car from receiving an update for that module.

Here's the list of available software showing in FDRS today:

Also, before updating anything else they need to do that IPC update in this list.

 

[Mike G]

Hello again Mike

I delivered car Mach E GT 2023 to the dealership for updates on Friday 17. January. I was wondering if you could be so kind and check which updates they did and if there are still some important updates which they didn’t do.
I appreciate your work. Thank you very much

vin: WF0TK4SX4PMA52789

They did updates to the HVAC and powertrain modules. Took roughly 15 minutes of programming time.

Here's the list of available software updates still in FDRS:

Your car is getting OTAs just fine. The last one you got was on the 17th. So there's no reason to think that the IPC, and follow-on updates to the GWM, APIM and the TCU won't follow.

The tech likely did the updates necessary to correct whatever issues you reported and nothing else. Since that's what Ford is paying them to do. If you didn't complain about your rear hatch not opening fully when you press the button, then that's the reason the RGTM didn't get updated. If you didn't complain about PAAK not working correctly or the doors not opening immediately after pressing the button, then that's probably why they didn't update the RFA. Etc.

 

[ShoeibGh]

They did updates to the HVAC and powertrain modules. Took roughly 15 minutes of programming time.

Here's the list of available software updates still in FDRS:

Your car is getting OTAs just fine. The last one you got was on the 17th. So there's no reason to think that the IPC, and follow-on updates to the GWM, APIM and the TCU won't follow.

The tech likely did the updates necessary to correct whatever issues you reported and nothing else. Since that's what Ford is paying them to do. If you didn't complain about your rear hatch not opening fully when you press the button, then that's the reason the RGTM didn't get updated. If you didn't complain about PAAK not working correctly or the doors not opening immediately after pressing the button, then that's probably why they didn't update the RFA. Etc.

They did updates to the HVAC and powertrain modules. Took roughly 15 minutes of programming time.

Here's the list of available software updates still in FDRS:

Your car is getting OTAs just fine. The last one you got was on the 17th. So there's no reason to think that the IPC, and follow-on updates to the GWM, APIM and the TCU won't follow.

The tech likely did the updates necessary to correct whatever issues you reported and nothing else. Since that's what Ford is paying them to do. If you didn't complain about your rear hatch not opening fully when you press the button, then that's the reason the RGTM didn't get updated. If you didn't complain about PAAK not working correctly or the doors not opening immediately after pressing the button, then that's probably why they didn't update the RFA. Etc.

Hi Mike. Thank you very much for your fast reply. I dont understand all these formular in the program so it would be nice of you could tell me what this is so I can send a complain about all these modules to get updates at the dealership. They will definitely update it if I complain, but I need to know what those updates are so I can write a complain.
Again, thank you very much for your service.
Best regards
Shoeib

 

[k137]

Hi,
I have a 2021 Ford Mustang Mach-E currently on software version 6.14.0. I haven't received any software updates for several months and would appreciate if someone could check if there are any updates available for my vehicle.

My VIN is: 3FMTK3SU6MMA47122

Thank you so much!

 

[mattsaradan]

Can I get some help with 3FMTK3SS6MMA06567?

It was towed to the dealer for a SSN warning (with total loss of power) Replaced the LVB, dropped the battery and replaced the BECM (said showed burn marks), now got text from service rep they are running tests, they think they know what damaged the BECM, show SOC in battery cells at 80% except one at 60%. I'm not sure what that means or what DTC they are seeing and what they need to do to repair it.

Thanks for any help!!

 

[blakehaas]

Just did a massive amount of updates in Nov on my 21 mache awd. Looking to know if any of the recent updates came out for it. Still haven't seen a single OTA:
3FMTK3SU0MMA03035

Thanks for your time.

 

[gaslan]

There is a GVMS warning on your APIM module (cross-hatched overlay on the APIM module below) that the tech needs to report when they connect up to your car with FDRS. They should know how to do that. When there is a GVMS warning, it means that there is either some missing or corrupted data on Ford's server that is preventing your car from receiving an update for that module.

Here's the list of available software showing in FDRS today:

Also, before updating anything else they need to do that IPC update in this list.

Thank you! Very appreciated! If I understood correctly, the APIC module may not update due to the ford server error, but would this also stop all other updates that I'm not receiving (or the IPC) hence I need to go to the dealership if I want any updates?

Mainly interested in BC and other upgrades..

Thank you!!

 

[Mike G]

Thank you! Very appreciated! If I understood correctly, the APIC module may not update due to the ford server error, but would this also stop all other updates that I'm not receiving (or the IPC) hence I need to go to the dealership if I want any updates?

Mainly interested in BC and other upgrades..

Thank you!!

Updates involved in BC (some directly, some indirectly) would be the SCCM, CCM, CMR, IPMA, PSCM, GWM, APIM, TCU, IPC.

The GVMS warning on the APIM means you wouldn't get an APIM update, but because there are software dependencies involving other updates like the GWM and TCU, the inability to get an APIM update would stop that train as well.

 

[gaslan]

Updates involved in BC (some directly, some indirectly) would be the SCCM, CCM, CMR, IPMA, PSCM, GWM, APIM, TCU, IPC.

The GVMS warning on the APIM means you wouldn't get an APIM update, but because there are software dependencies involving other updates like the GWM and TCU, the inability to get an APIM update would stop that train as well.

Thank you again! So I need to ask the dealership to update the IPC and check the APIM issue to get back on track...

Very appreciated!

 

[Vivekadarryl]

I would call the Electric Vehicle Team 800-392-3673 and tell them you aren't getting the BC 1.3 you've paid for and you haven't gotten the OTA updates that would have enabled it. You want them to open a case and work with your dealer service to fix your issue.

Clearly, since you aren't getting OTAs, you'd need a dealer service tech to intervene. There could actually be a problem with the current software in your car that is preventing OTAs from being offered to your car.

Thanks! I'm on it!

Sponsored