2021 Mach-E won't get 2022 usable Battery Increase

[Jimrpa]

So if you're willing to pay, then either

1. Buy the equipment yourself and do it
2. Pay someone with the equipment to do it.
3. Find someone like myself who has updated vehicles for others at no charge

Even if you did get the OTA's that I and other's could flash for you, what are you expecting from it? Tic-Tac-Toe or notepad? There's nothing in these OTA's that does anything significant to the car. The biggest update is the customer satisfaction update with the charging curve fix and it's an in person update. And if you want to compare to Tesla, well they have been waiting since 2016 for FSD and some paid 10k for it and still don't have it.

I get that Ford needs to improve the OTA experience and no doubt they are working on getting their sh*t together. I just get confused by the rage from people over tic-tac-toe...

If I had the time to do a road trip to CA, I’d be there in a flash ? my personal experience in updating firmware (and that’s what we are talking about, at the end of the day) is pretty hit and miss, and the last thing I need is a $60,000 brick blocking my garage ? I’d love to see it done though and see what info is available.

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[Silver Surfer]

You were recently mailed information for recall FSA 21C22 or 21S42 relating to the windshield or panoramic roof on your Mustang Mach-E. Please consider contacting your dealership at your earlist convenience to address these two recalls. Full details about them can be found in the letters that were mailed to you.



We are providing complimentary services to assist with transportation as well as providing Software Updates while your vehicle is in, to ensure that your Mustang Mach-E is performing at the highest level.



Customer Convenience / Transportation:

Rental vehicle at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.
Ford Pick-Up & Delivery (at participating dealers)


Please see your dealer for guidelines and limitations.



Software Updates while vehicle is at dealership:

Ahead of future Ford Power-Up over-the-air software releases, we have authorized our dealers to perform Software Updates to deliver serveral customer enhancements, including the following: improved range in cold weather, DC fast charge total time improvements, range accuracy, e-latch door robustness, improved Phone As A Key detection, and other quality improvements.

 

[BadgerGreg]

Can they reward me with more capacity or more than 5 seconds of power if I wrote them a check to buy their product?

Giving extra capacity to people based on not using the full capacity would be an odd reward.

You didn’t eat all of your dinner? Congratulations!! Here is some more food!

The reason that Palmer gave when he mentioned this is that owners who don't put their battery under greater stress are less likely to have degradation issues if more capacity (i.e., lower buffer) is made available to them. It's more an issue of profiling riskier and less risky owners and giving the latter group a larger share of the available battery, as they would be less likely cause any warranty issues. It's not that Ford would be giving more capacity to those not using it; it's more about rewarding the people who don't abuse their batteries.

 

[Mirak]

You were recently mailed information for recall FSA 21C22 or 21S42 relating to the windshield or panoramic roof on your Mustang Mach-E. Please consider contacting your dealership at your earlist convenience to address these two recalls. Full details about them can be found in the letters that were mailed to you.



We are providing complimentary services to assist with transportation as well as providing Software Updates while your vehicle is in, to ensure that your Mustang Mach-E is performing at the highest level.



Customer Convenience / Transportation:

Rental vehicle at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.
Ford Pick-Up & Delivery (at participating dealers)


Please see your dealer for guidelines and limitations.



Software Updates while vehicle is at dealership:

Ahead of future Ford Power-Up over-the-air software releases, we have authorized our dealers to perform Software Updates to deliver serveral customer enhancements, including the following: improved range in cold weather, DC fast charge total time improvements, range accuracy, e-latch door robustness, improved Phone As A Key detection, and other quality improvements.

I had that work done a week ago. And I’m still getting the recall notice in FordPass and I received that message today. It’s interesting how laggy Ford is at basically everything.

 

[buzznwood]

I think I remember Palmer saying something along the lines of evaluating drivers' charging history and rewarding based on healthy use of the battery. For instance, those who charge mostly via Level 2 and seldom charge above 90% might get access to the extra 3 kWh of battery as well as higher peak DCFC rates. I have no idea how they implement this (or whether they will even attempt to), but wouldn't Ford have the ability to do something like that?

Alternatively, they could save the extra battery capacity and add it back in via OTAs as 2021 MMEs age out and use the extra capacity to offset natural degradation. Say, a car with 100,000 miles is out of warranty; why not allow for access for 92 - 93 kWh at that point? Assuming that a MME owner with 100K miles has lost at least 5-6 kWh of capacity at that point, unlocking that extra capacity would offset most of that loss.

The charging most of the time on level 2 was not related to given people extra capacity it was only to do with the DCFC curve ie vehicles that have spent more time level 2 charging the battery my be in a better condition to DCFC for a longer time and nothing to do with the increased capacity.

Now while it can be argued people purchased the vehicle knowing full well what you are getting (I will cut fellow GT owners plenty of slack here as what marketing where selling isn't what engineering ended up delivering ) no body is going to be moaning if 2023's got a 150kw battery 800v and 350kwh charging as it would be pretty obvious the differences are more than just software.

People however will be miffed if only later model years get improvements that are purely software related thanks to Ford having more real world data to work with, data which has been generated for Ford by those older models year owners.

A lot of owners of the mach-e will probably have purchased via the options plan, or leased it as with as the risk with BEV at this early stage is that the tech may change quickly however it may also not. When those options plans and leases come to end if that model years mach-e has seen dramatic improvements in the hardware then it may be tempting proposition to jump on board, however if the only differences are some tweaks to the software that your existing mach-e never got its not going to be winning you over to continue to be a customer going forward especially if the any of it competitors did offer improvements even if very small ones over the same time frame.

With BEVs a precedent has already been set that OTA updates and continual slight improvements are going to be the norm, and Ford has already gone one about how the mach-e will get better over time and none of that should be dependent on if the vehicle has been wrapped in cotton wool and babied or driven within an inch of its life.

 

[BadgerGreg]

With BEVs a precedent has already been set that OTA updates and continual slight improvements are going to be the norm, and Ford has already gone one about how the mach-e will get better over time and none of that should be dependent on if the vehicle has been wrapped in cotton wool and babied or driven within an inch of its life.

I don't disagree with that (owners should get continual updates regardless of how they drive the car), although Ford is extra cautious with the warranty on the battery, so that will definitely play into their rollout strategy for any changes to battery management, whether that is charging curve OR usable battery capacity. They probably won't be compelled to add range (or usable kWh) when none of us paid for that; at least until they have more data on customers' battery degradation.

However, if they want to retain a loyal customer base, it would be in their best interest to include MEANINGFUL software updates every once in a while (tic tac toe and a sketch app don't cut it).

Although I love my MME, I'm somewhat disenchanted with the lack of meaningful software updates so far...even the basic stuff like the electronic frunk release and charging curve enhancements have taken too long to roll out, not to mention BlueCruise.

I'm hoping that in the New Year we'll have an update that truly feels like a an actual improvement.

 

[Mach1E]

The reason that Palmer gave when he mentioned this is that owners who don't put their battery under greater stress are less likely to have degradation issues if more capacity (i.e., lower buffer) is made available to them. It's more an issue of profiling riskier and less risky owners and giving the latter group a larger share of the available battery, as they would be less likely cause any warranty issues. It's not that Ford would be giving more capacity to those not using it; it's more about rewarding the people who don't abuse their batteries.

I get it.

I still think it’s dumb.

Might as well give more horsepower to people who never floor their cars as well.

The reward for not using something is giving people more of the thing they never use.

How about just building a more durable car that we can FULLY utilize instead?

The problem is that it isn’t just a reward for some, it’s also a PUNISHMENT for people who actually drive their cars.

We don’t need that sort of a system. The punishment for driving your car more is already built into the system. Warranties are based on both TIME and MILES.

 

[Mach-Lee]

I'm not seeing this mentioned here yet, but as further confirmation (in addition to Darren Palmer) Mike Levine has tweeted on Tuesday that 2021 models will get updates "in due course" in regards to the Ford Authority article:

Source:



It appears Mrs. Ooms misspoke in the original article.

 

[SashaLondon]

I'm not seeing this mentioned here yet, but as further confirmation (in addition to Darren Palmer) Mike Levine has tweeted on Tuesday that 2021 models will get updates "in due course" in regards to the Ford Authority article:

Source:



It appears Mrs. Ooms misspoke in the original article.

PHOTOSHOP!!! Lol just kidding.

 

[Kamuelaflyer]

I don't believe that article one bit. It's a software change and no reason not to do it

They could have easily left out the “at this time” statement at the end. Or it could be true or somewhere in between.

 

[Ford Motor Company]

Be assured the team is working diligently to improve range for 2021 model year Mustang Mach-E's. We will be keeping you updated on this forum as more information is available. Thank you for being a part of the Ford family. Happy Holidays!

 

[agoldman]

Thank you! Page 13 was our lucky number. Time to change the thread title to "In Due Course"...

 

[breeves002]

I had that work done a week ago. And I’m still getting the recall notice in FordPass and I received that message today. It’s interesting how laggy Ford is at basically everything.

The dealer sometimes can take weeks to submit the warranty paperwork depending where you went. Ford takes a few days after submission to approve and once approved then it will be removed within a few days form the FordPass app.

 

[Timelessblur]

If they don’t I hope it opens the door to a massive class action lawsuit. They promised updates and this would fall under an update.

 

[saywhat4412]

Be assured the team is working diligently to improve range for 2021 model year Mustang Mach-E's. We will be keeping you updated on this forum as more information is available. Thank you for being a part of the Ford family. Happy Holidays!

Thank you that is great news. My current concern is the range between Cuautitlán Izcalli, Mexico and my local dealership. Happy Holidays.

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