Kogoro
Member
- Joined
- Aug 6, 2021
- Threads
- 1
- Messages
- 5
- Reaction score
- 3
- Location
- Colorado
- Vehicles
- Mustang Mach-E Premium AWD Extended Range
- Thread starter
- #1
Hey All,
I signed up for the forums to let everyone know another story about a High-Voltage Battery Warning. I brought my car (Mach-E Premium AWD ER) on 7/2 at Sill-Terhar in Colorado and completely loved the car. However I only made it to 880 miles before my issue occurred so I haven't even reached 1000 miles yet.
Last week (7/29) I was driving my car at night and got the dreaded "Stop safely now" warning and I lost all propulsion in my car. Luckily I was able to get off the main road and onto the side street to check out what was going on and I found the "High-Voltage Battery Warning" in the Ford app. I took time to read the other stories in the forum to try to troubleshoot my issue to include cycling the car on and off and also leaving the car off for an extended period of time before turning it on again but I didn't have any luck. While the car continued to have full accessory power, the actual car engine would not start and I wasn't able to get the car out of park to include shifting it to neutral.
Finally after troubleshooting for an hour, I used the app to get the car towed to the closet dealer to me at the time (Phil Long Ford in Colorado Springs). The application mentioned that the tow truck wouldn't be there until the morning so I had to leave my car on the side street so I could get home and get some sleep. The next day I took my wife's car to the dealer to drop off my Mach-E key and talk to the service department about the issue and they unfortunately said they could not troubleshoot the car for a couple of days due to some issues with their system.
This is where my frustration has grown the most. For the past week my wife and I tried to get an update about the car but have not gotten ahold of anyone so we have been leaving voice mail messages with the service department. Then today I finally got a voicemail back from the dealer but it was from the Ford Sales manager asking why my Mach-E has been sitting in their parking lot for the past week as if I just randomly left my car in their parking lot.......
So long story short, my Mach-E has been with Ford for 8 days already and they haven't even begun to check out the car. Does anyone else share my frustration with how slow Ford is when it comes to debugging such a major issue? I also wanted to point out most stories I have read about High-Volage Battery Warnings have been with the Premium AWD ER models so I'm curious if this will be a trend for the trim compared to the other trims....
I signed up for the forums to let everyone know another story about a High-Voltage Battery Warning. I brought my car (Mach-E Premium AWD ER) on 7/2 at Sill-Terhar in Colorado and completely loved the car. However I only made it to 880 miles before my issue occurred so I haven't even reached 1000 miles yet.
Last week (7/29) I was driving my car at night and got the dreaded "Stop safely now" warning and I lost all propulsion in my car. Luckily I was able to get off the main road and onto the side street to check out what was going on and I found the "High-Voltage Battery Warning" in the Ford app. I took time to read the other stories in the forum to try to troubleshoot my issue to include cycling the car on and off and also leaving the car off for an extended period of time before turning it on again but I didn't have any luck. While the car continued to have full accessory power, the actual car engine would not start and I wasn't able to get the car out of park to include shifting it to neutral.
Finally after troubleshooting for an hour, I used the app to get the car towed to the closet dealer to me at the time (Phil Long Ford in Colorado Springs). The application mentioned that the tow truck wouldn't be there until the morning so I had to leave my car on the side street so I could get home and get some sleep. The next day I took my wife's car to the dealer to drop off my Mach-E key and talk to the service department about the issue and they unfortunately said they could not troubleshoot the car for a couple of days due to some issues with their system.
This is where my frustration has grown the most. For the past week my wife and I tried to get an update about the car but have not gotten ahold of anyone so we have been leaving voice mail messages with the service department. Then today I finally got a voicemail back from the dealer but it was from the Ford Sales manager asking why my Mach-E has been sitting in their parking lot for the past week as if I just randomly left my car in their parking lot.......
So long story short, my Mach-E has been with Ford for 8 days already and they haven't even begun to check out the car. Does anyone else share my frustration with how slow Ford is when it comes to debugging such a major issue? I also wanted to point out most stories I have read about High-Volage Battery Warnings have been with the Premium AWD ER models so I'm curious if this will be a trend for the trim compared to the other trims....