Blanked
Well-Known Member
- First Name
- James
- Joined
- Jan 10, 2021
- Threads
- 32
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- 386
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- 373
- Location
- Bluffton, SC
- Vehicles
- 2021 MME FE , 2003 Ford Excursion EB 4x4
So, Im still looking for the dealership to call me back about mine. As reported on my thread, I took RUBY in on Feb 28th (Scheduled since before Christmas) and no work was performed. Now i'm receiving calls and emails asking for me to RATE their Service...
I'm not going to rate the service that was not performed.. but i'm getting frustrated that they can not return my calls to move the corrective action forward. Meanwhile we are adding more and more miles.
I'm not going to rate the service that was not performed.. but i'm getting frustrated that they can not return my calls to move the corrective action forward. Meanwhile we are adding more and more miles.
dtbaker61
Well-Known Member
- First Name
- Dan
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- May 11, 2020
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- 4,822
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- santa fe,nm
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- www.envirokarma.org
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- MME (delivered 2/26/21), DIY eMiata BEV
- Occupation
- Solar Sales/install
I'd suggest that you PM @Ford Motor Company , give them your VIN, dealership, and voice your complaint of inaction on the Dealership's part....
msherman1
Member
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- Marnr
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- Dec 14, 2021
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- 23
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- 8
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- Reno, nv
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- Ford Mach E
- Occupation
- Self employed
I know the feeling & I have a Ford HQ case manager, I have emailed her called & was transferred 6 times and still cant get a call back or a response to my email. Also I was told by Ford she tried to call me at some random number of which was not mine. I am beginning to get the feeling Ford is saving face in these forums, and playing games with their customers. I am considering a buyback option as we have spent numerous hours dealing with this unresolved problem
Blanked
Well-Known Member
- First Name
- James
- Joined
- Jan 10, 2021
- Threads
- 32
- Messages
- 386
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- 373
- Location
- Bluffton, SC
- Vehicles
- 2021 MME FE , 2003 Ford Excursion EB 4x4
Actually @Ford Motor Company reached out to me early on into this ordeal. which gave me hope... But now say that they have exhausted all resources on their end and asked me to call Marketing Program Headquarters...
Blanked
Well-Known Member
- First Name
- James
- Joined
- Jan 10, 2021
- Threads
- 32
- Messages
- 386
- Reaction score
- 373
- Location
- Bluffton, SC
- Vehicles
- 2021 MME FE , 2003 Ford Excursion EB 4x4
Now i'm being told by the Marketing Program Headquarters that they are not able to help me in any way.... That I have to work with my dealership... The same people that will not return my call.
Blanked
Well-Known Member
- First Name
- James
- Joined
- Jan 10, 2021
- Threads
- 32
- Messages
- 386
- Reaction score
- 373
- Location
- Bluffton, SC
- Vehicles
- 2021 MME FE , 2003 Ford Excursion EB 4x4
Ford Marketing somehow got the Dealership on the phone. Actually sounded like the owner. The owner tried to say "well my computer says you had work done on these dates..." and then said, "But you didn't buy the car here.. and I cant put you in above someone who did"... I informed him that I have brought the vehicle to his shop, local since the purchase of the vehicle and that I've been waiting for this issue since December...
This is going to get ugly
msherman1
Member
- First Name
- Marnr
- Joined
- Dec 14, 2021
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- 1
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- 23
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- 8
- Location
- Reno, nv
- Vehicles
- Ford Mach E
- Occupation
- Self employed
It’s such a cluster, I can’t keep up with all the recalls, case numbers & times I have had it in the dealership. I just want to speak with a person at Ford that knows what’s going on & the path forward. My car has been at the dealership for a week & Ford is throwing every fix imaginable on the left side of the car only, yet nothing is working. I am wondering if they can deduce that they probably fixed my axle shaft with another bad part?
Neil4Real
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- Jul 8, 2021
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- Southern California
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- Mach-E GT Performance Edition - Shadow Black
When all else fails, its time for a face to face showdown.
Badger66
Active Member
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- Ian
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- Jul 13, 2021
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- Buckinghamshire, UK
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- Mustang Mach-E ER AWD
The half shaft issue is pre-July 2021 I believe.
Blanked
Well-Known Member
- First Name
- James
- Joined
- Jan 10, 2021
- Threads
- 32
- Messages
- 386
- Reaction score
- 373
- Location
- Bluffton, SC
- Vehicles
- 2021 MME FE , 2003 Ford Excursion EB 4x4
So RUBY is at the Dealership. Has been sitting unplugged and untouched for 5 days. I have asked and re-iterated that they still need to update all the Software/Modules and have the Glass inspected by someone who knows... I don't want anyone to remove the PANO nor Windshield if it doesnt need it.
We will see how long it takes before RUBY wakes up and/or I get a status update from the Dealershit
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