Charging issue

[Frankis843]

Dealer tech should try working with their regional field service engineer (FSE). They need to PMI the SOBDM. Applying the SOBDM update you currently have available would also probably work. Unfortunately your tech will not think to try updating the module because he hasn't been told what to do and they don't think or troubleshoot independently.

The people that answer the phone for the BEV team have no idea about technical problems. They are not informed or trained on the technical issues. They are not technical people. They only know how to handle customer service issues. So it's not worth even asking them.

But I agree the response time for this issue has been horrible. Probably exacerbated by the holiday break. It's been almost a month and not even a quick service message has been released about it yet. A message should have been published within a week of the bad OTA. Ford needs to do better there.

I talked with my FSE last Wednesday, he was hoping to have an answer on the OTA status that day. It has now been a week and he is unable to get an answer from engineering thus far.

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[zvez]

So I talked to someone on the BEV team today after trying to get an update from my other rep who went MIA after our initial contact in early October.
Apparently they had escalated my case in DEcember and assigned a new case number.
Case notes indicate OTA hasn't been released yet (I think we pretty much figured that out now) but that it was due end of January. We shall see.

I did hear there were some issues with the other components of this OTA and why the delay from first of Jan to end of Jan. Also, he didn't have the number/name of the OTA which I would like to have gotten.

 

[Frankis843]

 

[zvez]

well that's something at least!!

 

[Frankis843]

well that's something at least!!

It has to be about the fourth date I’ve been told now. ??‍

 

[zvez]

It has to be about the fourth date I’ve been told now. ??‍

looking on the positive side, I'd rather they be extra careful then send out an OTA that bricks my car!

 

[alpine_shredder]

Clearly their internal communication/recognition of this issue is not spectacular (ie: they keep giving you two slightly different information). Moreover, a ~5 month turnaround on fixing a pretty core charging issue is not great, if that timeline pans out. I’d really hope the process was more efficient for core issues. This is not some new feature release. Hopefully they have a fix soon.

 

[zvez]

Clearly their internal communication/recognition of this issue is not spectacular (ie: they keep giving you two slightly different information). Moreover, a ~5 month turnaround on fixing a pretty core charging issue is not great, if that timeline pans out. I’d really hope the process was more efficient for core issues. This is not some new feature release. Hopefully they have a fix soon.

agree completely.

 

[areacode413]

I have a 23.5 gt. Built 9/23. Don’t think I am a candidate for the related TSB about no level 1 charging. Just found this thread. Wondering why my ford mobile evse on a 50amp light was always flashing blue after reaching the target charging level and the blue oval lights never turn white unless I unplug it. Thought it was just because it was near freezing outside. Cry… Cars been plugged in all week. Can I send my elevated electric bill to Farley for payment?

ooh it gets better. Proof it was charging. I got notified that the evse was unplugged while it was charging even though it reached its target charging level.

 

[alpine_shredder]

I have a 23.5 gt. Built 9/23. Don’t think I am a candidate for the related TSB about no level 1 charging. Just found this thread. Wondering why my ford mobile evse on a 50amp light was always flashing blue after reaching the target charging level and the blue oval lights never turn white unless I unplug it. Thought it was just because it was near freezing outside. Cry… Cars been plugged in all week. Can I send my elevated electric bill to Farley for payment?

Does the humming cooling pump turn off when your car gets to the goal charge? I can't tell if electricity is actually being used when the blue lights continue flashing but the goal charge is reached and the pump finally turns off.

Others have said that there is a separate FordPass bug, so it's possible that electricity isn't actually being drawn after the goal state of charge is reached. The only charger I have is the Ford mobile charger so I can't test whether power is actually be drawn.

 

[areacode413]

I could hear something note sure if it was a fan or what. It was not the loud humming sound. Ford pass continues to add 6 kWh on my ford mobile charger calculation but the draw is a dash. I added my FordPass screenshot as evidence to my previous post.

 

[zvez]

I could hear something note sure if it was a fan or what. It was not the loud humming sound. Ford pass continues to add 6 kWh on my ford mobile charger calculation but the draw is a dash. I added my FordPass screenshot as evidence to my previous post.

when the car is charging it has a distiinctive hum on the front right side of the car. And also the circular lights at the charge port are blue and on. On most of our cars which all seem to be 23s, that sound and light continues after charge level reached unless manually hit "stop charging" on fordpass or pull the plug. When it reaches threshold percent I don't think it's actually still adding kw to the battery as theoretically it would overload. I think ford just mindlessly adds the kwh at whatever rate it WAS charging at. BTW, a person from the BEV team specifically told me the car is not adding kw to the battery once it reaches target threshold.

 

[alpine_shredder]

when the car is charging it has a distiinctive hum on the front right side of the car. And also the circular lights at the charge port are blue and on. On most of our cars which all seem to be 23s, that sound and light continues after charge level reached unless manually hit "stop charging" on fordpass or pull the plug. When it reaches threshold percent I don't think it's actually still adding kw to the battery as theoretically it would overload. I think ford just mindlessly adds the kwh at whatever rate it WAS charging at. BTW, a person from the BEV team specifically told me the car is not adding kw to the battery once it reaches target threshold.

The one thing that seems slightly different about my car is that the hum stops when it gets to the goal state of charge. The charge port continues to flash blue, however. ?‍

 

[zvez]

Heads up to everyone. Got a call from the BEV team friday. They have a software update (it's not available OTA at present) is in the system. I've just returned from the dealer, I was in and out in hour and a half. They offered to keep the car and try charging it, I opted to bring it home and just use my scheduled charging tonight and see how it works. Fingers crossed this will be the fix!!!

 

[alpine_shredder]

Awesome! Do you have any information about a number/title for the update?

Wondering if I called my local dealer how I could help them find it.

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