Charging issue

[zvez]

Wondering if anyone with this issue has heard anything new from Ford about the January OTA? I realize it's been delayed multiple times and they don't always roll out the date planned, but I saw some people mention they heard Jan 1st from Ford, so I'm curious!

All I've gotten from two different sources at ford is by the end of january. Also, the OTAs aren't rolled out all at once, so say I get mine tomorrow, you may not get yours for a couple weeks

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[Frankis843]

Wondering if anyone with this issue has heard anything new from Ford about the January OTA? I realize it's been delayed multiple times and they don't always roll out the date planned, but I saw some people mention they heard Jan 1st from Ford, so I'm curious!

Here is what I was told. I have yet to see it come my way. ??‍

 

[zvez]

Here is what I was told. I have yet to see it come my way. ??‍

Rolled out on the 27th, assume he means Dec 27th? I'm going to hang out until end of January. then I'll take the next step if nothing done.

 

[Frankis843]

Rolled out on the 27th, assume he means Dec 27th? I'm going to hang out until end of January. then I'll take the next step if nothing done.

That was actually Nov 27, the last date I was told it was coming.

 

[zvez]

That was actually Nov 27, the last date I was told it was coming.

So now everything's riding on sometime in January.

 

[alpine_shredder]

Here is what I was told. I have yet to see it come my way. ??‍

Thanks for sharing. I think this is what I was remembering from reading the earlier portions of this thread. Sad to hear you didn't get it yet, but hopefully it's coming soon. Definitely keep us posted!

All I've gotten from two different sources at ford is by the end of january. Also, the OTAs aren't rolled out all at once, so say I get mine tomorrow, you may not get yours for a couple weeks

Interesting that the info the two of you received was slightly different, but at least the January portion was consistent. Hopefully that's a good sign.

 

[zvez]

countdown first week of Jan, no sign of an update yet. Stay tuned.

 

[Frankis843]

countdown first week of Jan, no sign of an update yet. Stay tuned.

I’ve got nothing so far. I’m awaiting word from my guy. I saw him on Wednesday but didn’t get a chance to follow up before he left.

 

[alpine_shredder]

Bummer. I’m hoping both of you get good news soon. My car is still doing the same things, no change here.

 

[alpine_shredder]

I took my vehicle to a dealership and opened a case with the Ford EV team. I wasn't expecting they'd be able to fix the issue, but I wanted to have that process started in case the previously discussed OTA does not appear.

The result was both frustrating and a little predictable. The dealership basically verified that my car was not eligible for any key software updates. The service advisor said the technician was able to read about similar problems and some internal notes told them not to take further action at this time. The service advisor implied that this meant Ford was aware of the issue but there was no solution, and this internal communication was designed to prevent local technicians from tearing their hair out trying to solve the issue in the interim.

The Ford EV team gave me a totally different story over the phone. The representative I spoke with said they've never heard of anything like the problem I was describing. To their knowledge this was not a "known issue" and they were not aware of any upcoming software update.

In summary, I feel like I'm in a very awkward place. It seems that other people on this forum have heard from Ford that a software update is coming, but I certainly did not hear the same messaging. I'm sure it's a huge company, and this may just be a case where not everyone is on the same page. However, it also feels strange to be living with a pretty critical "bug" while sitting around waiting for a possible OTA with nothing other than second-hand knowledge that such a thing even exists.

Update:

The code the dealership said they saw advising them to take no further action was P1A3C. Scanning the forums, I think that's totally unrelated (https://www.macheforum.com/site/thr...P1A3C is commonly set,Manual, Section 414-03B).

In summary I think my dealership technician just had no idea what was going on.

 

[RVhenry]

I took my vehicle to a dealership and opened a case with the Ford EV team. I wasn't expecting they'd be able to fix the issue, but I wanted to have that process started in case the previously discussed OTA does not appear.

The result was both frustrating and a little predictable. The dealership basically verified that my car was not eligible for any key software updates. The service advisor said the technician was able to read about similar problems and some internal notes told them not to take further action at this time. The service advisor implied that this meant Ford was aware of the issue but there was no solution, and this internal communication was designed to prevent local technicians from tearing their hair out trying to solve the issue in the interim.

The Ford EV team gave me a totally different story over the phone. The representative I spoke with said they've never heard of anything like the problem I was describing. To their knowledge this was not a "known issue" and they were not aware of any upcoming software update.

In summary, I feel like I'm in a very awkward place. It seems that other people on this forum have heard from Ford that a software update is coming, but I certainly did not hear the same messaging. I'm sure it's a huge company, and this may just be a case where not everyone is on the same page. However, it also feels strange to be living with a pretty critical "bug" while sitting around waiting for a possible OTA with nothing other than second-hand knowledge that such a thing even exists.

I have had a similar experience with calling ford Canada multiple times and they just keep shifting me back to the dealer! It is quite frustrating. I am basically hoping that an OTA update will work.

 

[Mach-Lee]

I took my vehicle to a dealership and opened a case with the Ford EV team. I wasn't expecting they'd be able to fix the issue, but I wanted to have that process started in case the previously discussed OTA does not appear.

The result was both frustrating and a little predictable. The dealership basically verified that my car was not eligible for any key software updates. The service advisor said the technician was able to read about similar problems and some internal notes told them not to take further action at this time. The service advisor implied that this meant Ford was aware of the issue but there was no solution, and this internal communication was designed to prevent local technicians from tearing their hair out trying to solve the issue in the interim.

The Ford EV team gave me a totally different story over the phone. The representative I spoke with said they've never heard of anything like the problem I was describing. To their knowledge this was not a "known issue" and they were not aware of any upcoming software update.

In summary, I feel like I'm in a very awkward place. It seems that other people on this forum have heard from Ford that a software update is coming, but I certainly did not hear the same messaging. I'm sure it's a huge company, and this may just be a case where not everyone is on the same page. However, it also feels strange to be living with a pretty critical "bug" while sitting around waiting for a possible OTA with nothing other than second-hand knowledge that such a thing even exists.

Update:

The code the dealership said they saw advising them to take no further action was P1A3C. Scanning the forums, I think that's totally unrelated (https://www.macheforum.com/site/threads/ssm-52130-dtc-p1a3c-stored-in-the-obcc.32786/#:~:text=The P1A3C is commonly set,Manual, Section 414-03B).

In summary I think my dealership technician just had no idea what was going on.

Dealer tech should try working with their regional field service engineer (FSE). They need to PMI the SOBDM. Applying the SOBDM update you currently have available would also probably work. Unfortunately your tech will not think to try updating the module because he hasn't been told what to do and they don't think or troubleshoot independently.

The people that answer the phone for the BEV team have no idea about technical problems. They are not informed or trained on the technical issues. They are not technical people. They only know how to handle customer service issues. So it's not worth even asking them.

But I agree the response time for this issue has been horrible. Probably exacerbated by the holiday break. It's been almost a month and not even a quick service message has been released about it yet. A message should have been published within a week of the bad OTA. Ford needs to do better there.

 

[alpine_shredder]

Dealer tech should try working with their regional field service engineer (FSE). They need to PMI the SOBDM. Applying the SOBDM update you currently have available would also probably work. Unfortunately your tech will not think to try updating the module because he hasn't been told what to do and they don't think or troubleshoot independently.

The people that answer the phone for the BEV team have no idea about technical problems. They are not informed or trained on the technical issues. They are not technical people. They only know how to handle customer service issues. So it's not worth even asking them.

But I agree the response time for this issue has been horrible. Probably exacerbated by the holiday break. It's been almost a month and not even a quick service message has been released about it yet. A message should have been published within a week of the bad OTA. Ford needs to do better there.

You think there is an update available for my car’s SOBDM? I was reading that people with the overheating issue have recently been able to get a fix like that, but I’m not sure my issue is the same? And when I took it to the dealership they said they didn’t see any updates available (if they knew what they were looking for).

Also, if the charging issues are indeed, separate, it seems like others in this thread identified the issue in September or October? Much longer than 1 month without any official acknowledgement or communication from Ford.

 

[Shayne]

I took my vehicle to a dealership and opened a case with the Ford EV team. I wasn't expecting they'd be able to fix the issue, but I wanted to have that process started in case the previously discussed OTA does not appear.

The result was both frustrating and a little predictable. The dealership basically verified that my car was not eligible for any key software updates. The service advisor said the technician was able to read about similar problems and some internal notes told them not to take further action at this time. The service advisor implied that this meant Ford was aware of the issue but there was no solution, and this internal communication was designed to prevent local technicians from tearing their hair out trying to solve the issue in the interim.

The Ford EV team gave me a totally different story over the phone. The representative I spoke with said they've never heard of anything like the problem I was describing. To their knowledge this was not a "known issue" and they were not aware of any upcoming software update.

In summary, I feel like I'm in a very awkward place. It seems that other people on this forum have heard from Ford that a software update is coming, but I certainly did not hear the same messaging. I'm sure it's a huge company, and this may just be a case where not everyone is on the same page. However, it also feels strange to be living with a pretty critical "bug" while sitting around waiting for a possible OTA with nothing other than second-hand knowledge that such a thing even exists.

Update:

The code the dealership said they saw advising them to take no further action was P1A3C. Scanning the forums, I think that's totally unrelated (https://www.macheforum.com/site/threads/ssm-52130-dtc-p1a3c-stored-in-the-obcc.32786/#:~:text=The P1A3C is commonly set,Manual, Section 414-03B).

In summary I think my dealership technician just had no idea what was going on.

Ford coming out and saying we are aware of the problem and are working on a solution would go a long way. All tech has a bug list! Not the case for this tech yet.

The people that answer the phone for the BEV team have no idea about technical problems. They are not informed or trained on the technical issues. They are not technical people. They only know how to handle customer service issues. So it's not worth even asking them.

They are worth a call if you need parts and want to speed them up I have found.

 

[zvez]

Increasingly pessimistic about the whole issue. My BEV rep went MIA after our first call in early October when problem was first identified and confirmed by the dealer. Since then crickets, and have tried numerous times to contact her by phone and email without success.

The other person at ford trying to help me and spoke with the BEV team said the fix will be in some time in January and if nothing by Mid February I need to contact her again.

Not impressed with ford so far. The irony, I bought a 21 fully expecting to have issues as it was early production. 2.5 years with no problems, this 23 hasn't been right since day one. I also have the lift gate issue where when locked it only opens slightly and have to open again, but I know a fix is available for that just don't want to take it to the dealer for something minor until they fix the real issue.

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