Charging issue

[zvez]

I don't have the same issue as you but a few days ago I had my charge max in FP set to 85% max and it stopped ok at 85%. I left it plugged in and to my surprise 8 hrs later my charger started again and charged to 100%. It was all recorded on my JB app history. I had just received the 6.6.0 Power Up update the day before but do not know if that had anything to do with the glitch. I've been getting the 6.x.0 series of updates every few days now. I just got the 6.7.0 update which included the frunk open from FP.

Back to your issue. Could you have stopped the charging from your JB app or would the Ford software override that? Don't you just love software. ?

I'm not sure what JB app is but I have been shutting it off using the "stop charging" on fordpass.

I know some of the updates clear your saved locations and charge settings in fordpass, don't know if that's the case with you it's odd tho that it would charge to 85 and later restart and go to 100

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[Peugfan]

I'm not sure what JB app is but I have been shutting it off using the "stop charging" on fordpass.

I know some of the updates clear your saved locations and charge settings in fordpass, don't know if that's the case with you it's odd tho that it would charge to 85 and later restart and go to 100

The app is “Enel X Way”. The older app was “EV JuiceNet”. Enel X changed the app about a year ago and I actually liked the old app better. If I remember correctly you have a JB 40 which is what I have. The app gives you information on time on the charge, kwh added and miles added. This assumes you can connect it to your wifi. It will give you a history of your charging with kwh totals. It gives you a graph of kw charging rate vs time which is only available until you unplug. You can get a notification when charging starts, when it completes etc. You can also set the charge rate amps if you want a milder charge rate. I think FP gives you kw rate received but it rounds it down to the nearest whole number.

After updates when there are minor glitches in fp I usually give it a few days to see if it corrects itself. When I looked at my charge settings both in the car and FP the maximum charge setting was still at 85% and my home location was still there so I'll just watch it during my next charge. There is nothing wrong with charging to 100% a few times but I don't like to have the car sitting unused at 100% if I'm not using it for a few days.

 

[zvez]

The app is “Enel X Way”. The older app was “EV JuiceNet”. Enel X changed the app about a year ago and I actually liked the old app better. If I remember correctly you have a JB 40 which is what I have. The app gives you information on time on the charge, kwh added and miles added. This assumes you can connect it to your wifi. It will give you a history of your charging with kwh totals. It gives you a graph of kw charging rate vs time which is only available until you unplug. You can get a notification when charging starts, when it completes etc. You can also set the charge rate amps if you want a milder charge rate. I think FP gives you kw rate received but it rounds it down to the nearest whole number.

After updates when there are minor glitches in fp I usually give it a few days to see if it corrects itself. When I looked at my charge settings both in the car and FP the maximum charge setting was still at 85% and my home location was still there so I'll just watch it during my next charge. There is nothing wrong with charging to 100% a few times but I don't like to have the car sitting unused at 100% if I'm not using it for a few days.

You've got a good memory. I actually had setup the JB in my phone, but I've never actually used it.

 

[Peugfan]

You've got a good memory. I actually had setup the JB in my phone, but I've never actually used it.

I think I spend way too much time on this forum. ?

 

[azerik]

I think I spend way too much time on this forum. ?

Some of us should be receiving royalty checks from FoMoCo for the work put in here.

 

[alpine_shredder]

Just got a 23.5 year GT yesterday and believe I’m having the exact same issue. The car has been making a lot of noise (cooling pump/fans?) despite the fact that our garage is about 40 degrees throughout the charge cycle. Seems unnecessary to be running the cooling system for the temperature of the garage? I’m using the Ford mobile charger at 120V. Charged to my 85% threshold and FordPass indicates it is still drawing power after reaching the threshold.

For the sake of accuracy, I wanted to provide an update/correction now that I’ve had more time to observe the new 2023 GT. I’ve read multiple threads regarding recent charging issues, and I’m not sure where the symptoms I’m observing fit best. It’s hard for me to discern if the charging issues reported across multiple threads are related or not. Here’s what I’m seeing:

1. On L1 charging, there is a continuous hum at an outside temperature of ~40 degrees Fahrenheit. As best I can tell, the hum continues for as long as the car is charging. This did not happen with a previous MME I owned and it was initially the most obvious symptom.
2. Putting the car into accessory mode seems to turn off the hum (not always replicable).
3. The charging and the humming DO seem to stop when I manually stop the charging process with the FordPass app.
4. The charging and humming also seem to stop when the charging threshold is reached (I think I was incorrect in my initial observation on this point).
5. The light on the mobile charger and the battery indicator ring near the charging port of the car both flash blue, even after the charging threshold has been reached or charging has been manually stopped using FordPass (I cannot recall if that’s normal behavior or not).
6. On multiple occasions, the kWh of “Energy added” in the FordPass app continues to increase even after the charging threshold had been reached. However, the SOC did not increase and stopped at the target threshold. It is unclear to me whether power was really being drawn (and somehow dissipated) or if this is a bug with FordPass.

 

[Cincy Mike]

Thank you everyone for the additional perspective and experiences!

As an update and to answer some of the questions, I have 3 EVs at home and multiple L2 chargers, from 12 to 40 amps. I have been charging EVs at home since 2013, so this is not new to me. I usually use a 3.6 kW (16 amp, 240 volt) charger for the MachE. This previously worked as expected, with no problems -- it would show up as a 3 kW in the FordPass app, and the charging math worked (about 3 hours to add 10% to the battery SoC). The car would charge silently in my garage, no evidence of any cooling pumps or fans -- my understanding was that it was low enough power to not generate excess heat.

As an aside, a quirky thing about the FordPass app, when I used the same 16 amp charging cord with a 120 volt circuit (while traveling), the FordPass app would report 1 kW charging, even though it was actually drawing 1.8 kW, which to me rounds up to 2 kW. But fine.

Since my new charging issue emerged, as others described, the car hums and whirs a lot while charging. Also, I could see in the FordPass app that the 3.6 kW charger seemed to derate from 3 kW to 1 kW -- I assumed (incorrectly perhaps) that it was derating from 240 volt to 120 volt. And with the derated 1 kW listed charge rate, it was not able to recover even 15% SoC even when left charging overnight. I also noticed that the cabin was warm the next morning -- as if the car was using the energy from the charger to heat the cabin rather than to charge the battery.

As an experiment, I then used the Ford supplied 30 amp 240 volt charger. The good news is that this charged the car back to the target 80% SoC in a reasonable amount of time, and seemed to stop drawing power when it reached 80% SoC. The bad news is that it also derated from 7 kW to 5 kW at for extended periods during the charging session according to the FordPass app. And the hums and whirring noises continue, even though it was quite cool in the garage and my other EVs were happy to charge silently in the same conditions. Also, the FordPass app seems to have lost even it's C- student's ability to predict the charging complete time. (Editorial: I am not sure why this is hard for Ford, both my Kia and Tesla have this charging time math mastered).

I thought about making an appointment at the local dealer's service department, but based on the discussions here, it sounds like it might be better to wait for the next major software upgrade and hope that fixes it.

Thanks again!

 

[Mach-Lee]

Thank you everyone for the additional perspective and experiences!

As an update and to answer some of the questions, I have 3 EVs at home and multiple L2 chargers, from 12 to 40 amps. I have been charging EVs at home since 2013, so this is not new to me. I usually use a 3.6 kW (16 amp, 240 volt) charger for the MachE. This previously worked as expected, with no problems -- it would show up as a 3 kW in the FordPass app, and the charging math worked (about 3 hours to add 10% to the battery SoC). The car would charge silently in my garage, no evidence of any cooling pumps or fans -- my understanding was that it was low enough power to not generate excess heat.

As an aside, a quirky thing about the FordPass app, when I used the same 16 amp charging cord with a 120 volt circuit (while traveling), the FordPass app would report 1 kW charging, even though it was actually drawing 1.8 kW, which to me rounds up to 2 kW. But fine.

Since my new charging issue emerged, as others described, the car hums and whirs a lot while charging. Also, I could see in the FordPass app that the 3.6 kW charger seemed to derate from 3 kW to 1 kW -- I assumed (incorrectly perhaps) that it was derating from 240 volt to 120 volt. And with the derated 1 kW listed charge rate, it was not able to recover even 15% SoC even when left charging overnight. I also noticed that the cabin was warm the next morning -- as if the car was using the energy from the charger to heat the cabin rather than to charge the battery.

As an experiment, I then used the Ford supplied 30 amp 240 volt charger. The good news is that this charged the car back to the target 80% SoC in a reasonable amount of time, and seemed to stop drawing power when it reached 80% SoC. The bad news is that it also derated from 7 kW to 5 kW at for extended periods during the charging session according to the FordPass app. And the hums and whirring noises continue, even though it was quite cool in the garage and my other EVs were happy to charge silently in the same conditions. Also, the FordPass app seems to have lost even it's C- student's ability to predict the charging complete time. (Editorial: I am not sure why this is hard for Ford, both my Kia and Tesla have this charging time math mastered).

I thought about making an appointment at the local dealer's service department, but based on the discussions here, it sounds like it might be better to wait for the next major software upgrade and hope that fixes it.

Thanks again!

You have the battery heating problem, I think you should take it to your dealer for reprogramming. see this topic: https://www.macheforum.com/site/thr...eating-during-charging-on-l2-after-ota.32486/

It is better to use the highest amperage L2 charger you possibly can (40A) to minimize the impact of the bug.

The cabin is warm from the heat radiating up through the floor from the battery.

 

[Cincy Mike]

You have the battery heating problem, I think you should take it to your dealer for reprogramming. see this topic: https://www.macheforum.com/site/thr...eating-during-charging-on-l2-after-ota.32486/

It is better to use the highest amperage L2 charger you possibly can (40A) to minimize the impact of the bug.

The cabin is warm from the heat radiating up through the floor from the battery.

Mach-Lee: Thank you for making the connection -- I was not aware of the other thread. Yes this sounds like exactly the issue that I am having. I will follow-up with my local dealer as you suggest.

 

[alpine_shredder]

If my car is able to charge with the L1 mobile charger, do you think I should continue to wait for more information/software updates? Trying to decide if I should also take mine to the dealer to address the continuous hum, but it seems like maybe a different issue?

Totally understand if it’s impossible to know with the current information, but thought I might as well ask for advice from those with much more EV experience!

 

[Ford Motor Company]

Thank you everyone for the additional perspective and experiences!

As an update and to answer some of the questions, I have 3 EVs at home and multiple L2 chargers, from 12 to 40 amps. I have been charging EVs at home since 2013, so this is not new to me. I usually use a 3.6 kW (16 amp, 240 volt) charger for the MachE. This previously worked as expected, with no problems -- it would show up as a 3 kW in the FordPass app, and the charging math worked (about 3 hours to add 10% to the battery SoC). The car would charge silently in my garage, no evidence of any cooling pumps or fans -- my understanding was that it was low enough power to not generate excess heat.

As an aside, a quirky thing about the FordPass app, when I used the same 16 amp charging cord with a 120 volt circuit (while traveling), the FordPass app would report 1 kW charging, even though it was actually drawing 1.8 kW, which to me rounds up to 2 kW. But fine.

Since my new charging issue emerged, as others described, the car hums and whirs a lot while charging. Also, I could see in the FordPass app that the 3.6 kW charger seemed to derate from 3 kW to 1 kW -- I assumed (incorrectly perhaps) that it was derating from 240 volt to 120 volt. And with the derated 1 kW listed charge rate, it was not able to recover even 15% SoC even when left charging overnight. I also noticed that the cabin was warm the next morning -- as if the car was using the energy from the charger to heat the cabin rather than to charge the battery.

As an experiment, I then used the Ford supplied 30 amp 240 volt charger. The good news is that this charged the car back to the target 80% SoC in a reasonable amount of time, and seemed to stop drawing power when it reached 80% SoC. The bad news is that it also derated from 7 kW to 5 kW at for extended periods during the charging session according to the FordPass app. And the hums and whirring noises continue, even though it was quite cool in the garage and my other EVs were happy to charge silently in the same conditions. Also, the FordPass app seems to have lost even it's C- student's ability to predict the charging complete time. (Editorial: I am not sure why this is hard for Ford, both my Kia and Tesla have this charging time math mastered).

I thought about making an appointment at the local dealer's service department, but based on the discussions here, it sounds like it might be better to wait for the next major software upgrade and hope that fixes it.

Thanks again!

Good morning! If you are still needing of assistance, I would be glad to help you out with these charging concerns. Just shoot us a PM with your VIN and dealer name/location, and I'll get right on it. To send a private message, just click on our username and select "Start Conversation". Thank you!

 

[Mach-Lee]

If my car is able to charge with the L1 mobile charger, do you think I should continue to wait for more information/software updates? Trying to decide if I should also take mine to the dealer to address the continuous hum, but it seems like maybe a different issue?

Totally understand if it’s impossible to know with the current information, but thought I might as well ask for advice from those with much more EV experience!

You have a different bug (unique to 2023s), that OTA is coming soon in January from what I understand. So wait for the OTA. Your workaround is to unplug when it's done charging.

 

[zvez]

If my car is able to charge with the L1 mobile charger, do you think I should continue to wait for more information/software updates? Trying to decide if I should also take mine to the dealer to address the continuous hum, but it seems like maybe a different issue?

Totally understand if it’s impossible to know with the current information, but thought I might as well ask for advice from those with much more EV experience!

So just so I'm understanding you're charging with a 120 volt (L1)? The issue you described seems very similar to what those of us on this thread are experiencing. I'm waiting until the priority update OTA comes out or the end of January before I go further on this.

I also had a 21 which is why I knew the first time I charged on my 23 something was not right.

Fingers crossed (they've been crossed a LOOOOONG time now) this is soon to be fixed.

 

[alpine_shredder]

So just so I'm understanding you're charging with a 120 volt (L1)? The issue you described seems very similar to what those of us on this thread are experiencing. I'm waiting until the priority update OTA comes out or the end of January before I go further on this.

I also had a 21 which is why I knew the first time I charged on my 23 something was not right.

Fingers crossed (they've been crossed a LOOOOONG time now) this is soon to be fixed.

Yes, correct. 120V, L1 charging with the Ford mobile charger. My commute is very short and I don’t drive every day, so I can get away with that. Will likely upgrade to a L2 setup in the garage in the future.

Really hope there is an imminent update. Sorry you’ve been dealing with this for so long.

 

[alpine_shredder]

Wondering if anyone with this issue has heard anything new from Ford about the January OTA? I realize it's been delayed multiple times and they don't always roll out the date planned, but I saw some people mention they heard Jan 1st from Ford, so I'm curious!

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