Dead Screen, Reset Does NOT Work

[Willh9]

Hey everyone, first post here!

So I came here hunting for help with a dead screen a couple of weeks ago and found the volume down + next track button reset, which work perfectly. However, over the weekend the screen seems to have completely died. I've tried the reset many times and in different ways, e.g. ignition on/off, turning the car on with each key and phone, open door/closed door, nothing works.

Does anybody have any other tips? So frustrating as the car has only done 600 miles!

For a bit more context on what happened, here is the series of events.

• Unlocked the car using the button on the key fob
• Opened the boot by waving my foot under it
• Walked back into the house to get some bags 3 or 4 times, with the key in my pocket. The house is far enough away from the car for the key to go out of range
• I was putting the last bags in the boot and the boot started closing on me (actually hit my head on the locking mechanism )
• Closed all the doors, went back in the house to ask my better half if she was ready yet
• Got in the car, started her up...screen completely dead, my profile hasn't loaded, can't control heat or the radio
• We drove approx 75 miles then locked the car up at night hoping that in the morning it might have resolved itself but its still the same now
• I can't help thinking that the car freaked out because it was unlocked but the key fob kept going in and out of range

It's a company car so I'm going to ring the lease company shortly but not expecting a quick turnaround!

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[Murse-In-Airy]

Only other suggestion I would try if you are up for it would be to disconnect the 12 volt battery. Let it sit for a few minutes and then reattach. It’s like when control/alt/delete doesn’t work. You sometimes have to pull the power cable.
If you’re not up for it, since it’s a lease, making it someone else’s problem is an acceptable solution.

 

[MachMachWhoThere]

Yep, pulling 12v was my thought too

 

[Scooby24]

Check fuses

 

[Willh9]

So I've disconnected the 12v twice, once for approx 1 minute then again for approx 4 minutes and no luck. Also had a look at the fuses and the SYNC fuse looks fine.

Booked in with the lease company on the 28th, limited driving for the next week!

 

[bwr1338]

Hey everyone, first post here!

So I came here hunting for help with a dead screen a couple of weeks ago and found the volume down + next track button reset, which work perfectly. However, over the weekend the screen seems to have completely died. I've tried the reset many times and in different ways, e.g. ignition on/off, turning the car on with each key and phone, open door/closed door, nothing works.

Does anybody have any other tips? So frustrating as the car has only done 600 miles!

For a bit more context on what happened, here is the series of events.

• Unlocked the car using the button on the key fob
• Opened the boot by waving my foot under it
• Walked back into the house to get some bags 3 or 4 times, with the key in my pocket. The house is far enough away from the car for the key to go out of range
• I was putting the last bags in the boot and the boot started closing on me (actually hit my head on the locking mechanism )
• Closed all the doors, went back in the house to ask my better half if she was ready yet
• Got in the car, started her up...screen completely dead, my profile hasn't loaded, can't control heat or the radio
• We drove approx 75 miles then locked the car up at night hoping that in the morning it might have resolved itself but its still the same now
• I can't help thinking that the car freaked out because it was unlocked but the key fob kept going in and out of range

It's a company car so I'm going to ring the lease company shortly but not expecting a quick turnaround!

There are updates to the software that may fix this issue. Get it in.

 

[Willh9]

There are updates to the software that may fix this issue. Get it in.

When you say "get it in" do you mean to the dealership?

 

[Ford Motor Company]

Hey everyone, first post here!

So I came here hunting for help with a dead screen a couple of weeks ago and found the volume down + next track button reset, which work perfectly. However, over the weekend the screen seems to have completely died. I've tried the reset many times and in different ways, e.g. ignition on/off, turning the car on with each key and phone, open door/closed door, nothing works.

Does anybody have any other tips? So frustrating as the car has only done 600 miles!

For a bit more context on what happened, here is the series of events.

• Unlocked the car using the button on the key fob
• Opened the boot by waving my foot under it
• Walked back into the house to get some bags 3 or 4 times, with the key in my pocket. The house is far enough away from the car for the key to go out of range
• I was putting the last bags in the boot and the boot started closing on me (actually hit my head on the locking mechanism )
• Closed all the doors, went back in the house to ask my better half if she was ready yet
• Got in the car, started her up...screen completely dead, my profile hasn't loaded, can't control heat or the radio
• We drove approx 75 miles then locked the car up at night hoping that in the morning it might have resolved itself but its still the same now
• I can't help thinking that the car freaked out because it was unlocked but the key fob kept going in and out of range

It's a company car so I'm going to ring the lease company shortly but not expecting a quick turnaround!

Good afternoon. I would like to look into your Mach-E's screen issues on my end. Can you please send over a private message with your VIN and the name/location of your local Ford dealer to get started?

 

[Willh9]

Good afternoon. I would like to look into your Mach-E's screen issues on my end. Can you please send over a private message with your VIN and the name/location of your local Ford dealer to get started?

Thanks, I've sent a DM

 

[HuntingPudel]

Try rotating your headlight switch from "Auto" to "Off." Wait a little bit, then rotate it back to "Auto." ??

 

[Gimme_my_MME]

Hi there! Go ahead and send us a private message with your vin number and dealer info, I’ll look into this for you. Thanks!

WHAT? This doesn't even make sense!

 

[Willh9]

Try rotating your headlight switch from "Auto" to "Off." Wait a little bit, then rotate it back to "Auto." ??

Thanks, but unfortunately no luck.

However, I did try the volume reset again while I was there and because its dark I noticed the USB slots flashed which leads me to believe the reset is actually working but the screen is facing a different issue...

 

[Murse-In-Airy]

Hi there! Go ahead and send us a private message with your vin number and dealer info, I’ll look into this for you. Thanks!

Bad bot ?
Jk. I was trying to help OP. You may want to talk to them as they have the problem, not me.

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