Front Camera Fault & Pre-Collision Assist Not Available Errors

[TheSteelRider]

Brought my car into Grieco Ford in Delray for the “pre collision assist not available” alert.

I did not have an appointment and was there at 6:30 am. They open at 7

they tried cleaning the window, didn’t help. Maybe clearing some codes will help.

they are keeping the car and surprisingly gave me a loaner. I am grateful for that.

they said there was an open recall on the HVAC system but I thought that was handled OTA, 3.6.1?

anyway they have the car, should I be calling BEV team anyway?

From your descriptions, it doesn't sound like the same complaint that the rest of the folks are describing in this thread. Since it's already at the service department, then I'm not sure I would open a BEV case, but it's of course your choice.

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[AZBill]

Folks - reading a lot of this thread, here's my question.

1. I do have the "Pre-Collision Assist Not Avaialble" message appear in the FordPass app for the last few weeks.
2. I have no error messages in my car about pre-collision assist being available or not. Don't want to try to get into an accident to see if it actually works.
3. I don't have the "Front camera" error being mentioned here.

I brought my car in to look at this and a couple of other issues, and they said everything passed.

Is this the same issue others are talking about here? Or is this just a FordPass app thing and there's nothing to worry about?

Thank you!

I have been seeing the exact same thing as you, but I have also had my pre-collision go off when a car was turning in front of me, so I know it is working. I assume camera faults would result in loss of BlueCruise (lane keeping), but maybe not.

 

[kennethjk]

Folks - reading a lot of this thread, here's my question.

1. I do have the "Pre-Collision Assist Not Avaialble" message appear in the FordPass app for the last few weeks.
2. I have no error messages in my car about pre-collision assist being available or not. Don't want to try to get into an accident to see if it actually works.
3. I don't have the "Front camera" error being mentioned here.

I brought my car in to look at this and a couple of other issues, and they said everything passed.

Is this the same issue others are talking about here? Or is this just a FordPass app thing and there's nothing to worry about?

Thank you!

1: I have the “pre collision not available” alert in Fordpass starting yesterday after a big rain
2: I have the “pre collision assist not available” alert in the car and it beeps continuously. I cannot shut it off.
3: I don’t have the “front camera“ error

I brought car in earlier this morning and will see what they say.

 

[dtbaker61]

Do you have any special instructions for removing the black plastic cover? How is it attached? Anything I need to be careful of when removing it?

There are 5 clips.... use a large flat pry, pop straight away from windsheild

 

[kennethjk]

I called the BEV team the other day and they said they can do nothing since the car is at the dealer. (Pre collision assist not available” and the beeping just won’t stop)

I PM‘d Ford on another thread and they asked for more info. after a few messages I received a phone call from a case manager who has contacted the dealer.

although dealer hasn’t done anything yet, the case manager, Jessica, said they will have Ford engineers work with dealer if needed.

very positive so far. Hopefully they can fix the issue.

didn’t discuss gasoline issue with loaner at the moment. Will see how long it takes to fix the car.

 

[ajbrad71]

Went to pick my Rt1 from dealer for the second time. Pull off the curb and the damn alert came on again. Had to get the loaner back. They said they keep getting a module fault but it was replaced and updated. I mentioned the coax cable to the service tech and we'll see.

 

[Mach-Lee]

FYI there is a new TSB 23-2040 released for this issue today, this may provide updated IPMA software to fix some of the software-triggered issues.

 

[kennethjk]

I had the pre collision assist not available alert.

brought it in on Monday without an appointment. They gave me a loaner. Boy was I pleasantly surprised. I am 1200 miles from my home dealer .

by Wednesday they finally looked at the car and they tried updating it, with what I don’t know, it failed twice and I was told they ordered a new CC module.

I was a bit nervous as I thought, why need a new CCM if the new TSB 23-2040 supposedly solved the problem.

I took a look at Fordpass today and noticed 4.1.1 was installed and the alert for “pre collision assist not available” was gone.

got a call at 6:56 tonight from service manager that they think everything is fine but want to double check on Monday.

also Ford case manager was following up with dealer and would have ford engineers involved if needed.

if they solved the problem I am a very happy camper.

 

[Shayne]

if they solved the problem I am a very happy camper.

Good to hear it may be over; hope it is fixed. Was it a hardware fix, a software fix or both? Possibly you are the new software beta tester of TSB 23-2040. CCM - Cruise Control Module.

 

[kennethjk]

Good to hear it may be over; hope it is fixed. Was it a hardware fix, a software fix or both? Possibly you are the new software beta tester of TSB 23-2040. CCM - Cruise Control Module.

I will find out Monday

they told me they replaced the cruise control module and they did some software updates.
they mentioned wanting to do the HVAC and either the 4.1.1 was an OTA or they did they updated that also

i will report back on Monday

 

[Shayne]

I will find out Monday

they told me they replaced the cruise control module and they did some software updates.
they mentioned wanting to do the HVAC and either the 4.1.1 was an OTA or they did they updated that also

i will report back on Monday

When it was updated at the shop thru FDRS for me no power up notification were received. HVAC is power up 3.6.1 so not sure if yours just skipped that one?

 

[kennethjk]

When it was updated at the shop thru FDRS for me no power up notification were received. HVAC is power up 3.6.1 so not sure if yours just skipped that one?

I had OTA, 3.6.1 and 3.6.2. My car was stuck on 3.6.1 for quite a while and just updated to 3.6.2 a week ago.

they mentioned HVAC update still needed to be done. I specifically asked, wasn’t that done with 3.6.1 and she said her computer said HVAC needed to be done. Actually I think she used the term recall or something of that nature. Didn’t make sense to me.

 

[Shayne]

I had OTA, 3.6.1 and 3.6.2. My car was stuck on 3.6.1 for quite a while and just updated to 3.6.2 a week ago.

they mentioned HVAC update still needed to be done. I specifically asked, wasn’t that done with 3.6.1 and she said her computer said HVAC needed to be done. Actually I think she used the term recall or something of that nature. Didn’t make sense to me.

Some have noted here it may still show up for them to do for awhile after the power up was successful? It is here Link. I am on 3.6.1 right now and it has disappeared now on the site but stayed for a while after.

 

[kennethjk]

Some have noted here it may still show up for them to do for awhile after the power up was successful? It is here Link. I am on 3.6.1 right now and it has disappeared now on the site but stayed for a while after.

Right, I forgot about that. Good point.

well whatever they did, I just hope it worked. My FordPass has that fault cleared And 4.1.1 loaded.

I know they took the car out for a 5 mile ride and the fault did not show up again.

no appointment, only 1 week in the shop,, gave me a loaner and seem to know what they are doing. Call me surprised.

I don’t like counting my chickens becfore they are hatched but I am hopefull.

 

[Shayne]

When it was updated at the shop thru FDRS for me no power up notification were received. HVAC is power up 3.6.1 so not sure if yours just skipped that one?

Sorry my bad I am on 3.6.1 and still there for me. This is my list.

21S42 - PANORAMIC ROOF GLASS RESEAL
21C22 - WINDSHIELD GLASS RESEAL
21G01 - BLUECRUISE MODULE PROGRAMMING
22B28 - REPROGRAM HVAC CONTROL MODULE

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