Kynitekia
New Member
- First Name
- Matt
- Joined
- Mar 19, 2023
- Threads
- 1
- Messages
- 2
- Reaction score
- 0
- Location
- South Dakota
- Vehicles
- 2021 First Edition Mach E 4X
- Occupation
- Sports Car Dealer
- Thread starter
- #1
Hey All,
Been a long time lurker here and finally created an account. I've got two '21 Mach E's, a First Edition 4X and a Premium 4X. Great cars, however there is a massive discrepancy between their current software versions. My Premium I think is currently running 4.1.2 (the sync screen updates are fantastic) and has had BlueCruise for quite awhile. My First Edition is still on 2.1.x and *will not* update itself. No BC Hands OFF, no Sync UI upgrades, nada.
So I got fed up and sent my First Edition into the dealer and told em I want to get mine updated to the latest available. They kinda looked at me funny and said "Ok, sure". Now, I live in the upper midwest. Electric cars are not super common around here, but they do exist. However, for the dealer service centers around here, I think EV maintenance is a bit like asking a software engineer to tune a carb. Not a dig on them, it's just quite a bit different than typical vehicle maintenance.
All in all they had my car for a month. I kept checking the FordPass app to see what was going on (if they moved it, plugged in, anything!). I finally got a software update, and it was some pre-BC update. I got excited because I assumed this would bring my First Edition on par with my Premium. I was wrong.
A side note here, they also decide to perform some recall work, namely resealing the glass. Now typically I do not have dealerships do recalls unless I think it's needed for safety or some other feature. I'm a sports car dealer myself and I've found that usually these service centers will gum something else up when fixing the recall. Anyway, they decided to go ahead and break my windshield. They were nice enough to replace it for free, but it took an additional week and a half.
I get a call that my car is ready and so I drive an hour to the dealership to go pick it up. As soon as I turn the car on I can tell that Sync has not been updated and I'm still on the launch UI. At this point, I think to myself, it's not worth telling them about it because I don't have any confidence that they can update it, much less understand what I'm asking of them. I drive back home and then I notice that BC Hands ON isn't working either. I've got green lines for the lane keeping, but they never turn full blue or go into the curvy circle thing for Hands On BC(see photo). I've washed the car, cleaned the cameras, went on clear roads - you name it, no BC. I also get a notification when toggling lane keeping with the steering wheel button that says: "BlueCruise not available. Driver Camera Blocked - See manual." The driver camera is definitely not blocked, there are no obstructions or anything. It just will not work.
I dived into this forum and discovered the FDRS tutorial and decided this was my best move. Prior to being a dealer myself I spent 15 years designing software, so I'm gonna hope that gives me enough experience not to brick my car (knock on wood).
Before I jump into FDRS, can anyone think of something else I might have missed or done wrong?
Thanks,
Kynitekia
Been a long time lurker here and finally created an account. I've got two '21 Mach E's, a First Edition 4X and a Premium 4X. Great cars, however there is a massive discrepancy between their current software versions. My Premium I think is currently running 4.1.2 (the sync screen updates are fantastic) and has had BlueCruise for quite awhile. My First Edition is still on 2.1.x and *will not* update itself. No BC Hands OFF, no Sync UI upgrades, nada.
So I got fed up and sent my First Edition into the dealer and told em I want to get mine updated to the latest available. They kinda looked at me funny and said "Ok, sure". Now, I live in the upper midwest. Electric cars are not super common around here, but they do exist. However, for the dealer service centers around here, I think EV maintenance is a bit like asking a software engineer to tune a carb. Not a dig on them, it's just quite a bit different than typical vehicle maintenance.
All in all they had my car for a month. I kept checking the FordPass app to see what was going on (if they moved it, plugged in, anything!). I finally got a software update, and it was some pre-BC update. I got excited because I assumed this would bring my First Edition on par with my Premium. I was wrong.
A side note here, they also decide to perform some recall work, namely resealing the glass. Now typically I do not have dealerships do recalls unless I think it's needed for safety or some other feature. I'm a sports car dealer myself and I've found that usually these service centers will gum something else up when fixing the recall. Anyway, they decided to go ahead and break my windshield. They were nice enough to replace it for free, but it took an additional week and a half.
I get a call that my car is ready and so I drive an hour to the dealership to go pick it up. As soon as I turn the car on I can tell that Sync has not been updated and I'm still on the launch UI. At this point, I think to myself, it's not worth telling them about it because I don't have any confidence that they can update it, much less understand what I'm asking of them. I drive back home and then I notice that BC Hands ON isn't working either. I've got green lines for the lane keeping, but they never turn full blue or go into the curvy circle thing for Hands On BC(see photo). I've washed the car, cleaned the cameras, went on clear roads - you name it, no BC. I also get a notification when toggling lane keeping with the steering wheel button that says: "BlueCruise not available. Driver Camera Blocked - See manual." The driver camera is definitely not blocked, there are no obstructions or anything. It just will not work.
I dived into this forum and discovered the FDRS tutorial and decided this was my best move. Prior to being a dealer myself I spent 15 years designing software, so I'm gonna hope that gives me enough experience not to brick my car (knock on wood).
Before I jump into FDRS, can anyone think of something else I might have missed or done wrong?
Thanks,
Kynitekia
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