AMC Awesome
Member
- First Name
- Andrew
- Joined
- Aug 29, 2021
- Threads
- 2
- Messages
- 12
- Reaction score
- 32
- Location
- Fairfield, ct
- Vehicles
- Mach E GTPE
- Thread starter
- #1
Purchased a GTPE on 9/1/21. Love the car, performance is awesome, etc. etc.
That said, is anyone having issues with getting their complimentary access to the Blue Oval network?
I have been trying to figure this out for over a month. I log into ford.com and go to connected services, and I do see my complimentary blue cruise and navigation deals, however Ford cannot get the charging stuff to show up. For some reason, it has been suppressed / doesn't appear and no one can figure out why.
Please let me know if you have had a similar issue and know how to get Ford to solve it. The people I've been dealing with certainly do not know. Thanks!
That said, is anyone having issues with getting their complimentary access to the Blue Oval network?
I have been trying to figure this out for over a month. I log into ford.com and go to connected services, and I do see my complimentary blue cruise and navigation deals, however Ford cannot get the charging stuff to show up. For some reason, it has been suppressed / doesn't appear and no one can figure out why.
- I have logged at least a dozen phone calls to Ford (including their service line, their marketing department, etc. etc.). They supposedly have logged tickets for me but no one ever reaches back out, no feedback on progress and clearly not fixed.
- I have chatted with 4 different agents online and no one can help me there either.
- I have tried working this out with the dealer, and they cannot figure it out - they just tell me to call Ford marketing
Please let me know if you have had a similar issue and know how to get Ford to solve it. The people I've been dealing with certainly do not know. Thanks!
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