Home Level 2 Charger Issues

[generaltso]

Drifting off topic a bit, but I'll answer. I had issues with FMCC when I was in my early 20s.

Understandable. Okay, now back to on topic..............

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[CHeil402]

It charged on 240V for a few hours last Thursday (roughly 1 pm until 4 pm when I took it off to drive) I presume I was lucky to have caught the grid running with the car's allowed range then. No luck overnights or any other daytime hours I have tried, including today, Saturday.

That is a bummer and worse to deal with than my current problem. I thought it was just weekends this problem was showing up in your state.

This might lean towards a high voltage issue. The demand fluctuates throughout the day, week and season. If you take a look at the demand curves, when the demand is highest (grid is most stressed) is when it's more likely to have a voltage sag and when demand is low is when it's more likely to have a high voltage. So at 1 - 4 pm on a weekday, demand is high.

If you can determine a trend where you can charge during times of peak demand but not on weekends or overnights that's certainly something worth reporting to whomever is looking into this at Ford.

https://www.eia.gov/todayinenergy/detail.php?id=46117
https://www.eia.gov/beta/electricity/gridmonitor/dashboard/electric_overview/regional/REG-MIDW

Another possible issue could be certain utilities using powerline Ethernet for things like smart grid. Maybe that's why there's a large density in IL? Here is a documented issue another user was having that was throwing all sorts of faults until Ford isolated it to one of his house powerline Ethernet modules. Ford is aware and working on a fix for that, maybe it's related.

https://www.macheforum.com/site/thr...update-3-26-issue-identified.3329/post-141978

But again, this is all speculation and trying to look for patterns at this point.

 

[Illinibird]

If I can, I would like to "unhijack" this thread and get back to the original topic... I live in Illinois served by ComEd with my car not taking a charge from the 14-50 outlet I had installed. Is there anyone monitoring this thread who has gotten an ETA on when a software update will arrive that will let my car charge at level 2 speeds? Charging on 110V is for the birds.

Is it just Com Ed in Illinois? I have a 14-50 - 240 volt outlet in my garage and live in Frankfort IL; willI I get these same issues when I receive my car and use the mobile charger? Is it a software fix that's needed? Sorry if this was previously answered; just point me to that post #.

 

[CHeil402]

Is it just Com Ed in Illinois? I have a 14-50 - 240 volt outlet in my garage and live in Frankfort IL; willI I get these same issues when I receive my car and use the mobile charger? Is it a software fix that's needed? Sorry if this was previously answered; just point me to that post #.

If you don't feel like reading 43 pages of posts, the TL;DR is that there are some people that are unable to charge from 240 V using any EVSE even though the same EVSE worked on previous EV's. When this happens, the Ford Mobile Charger still works on 120 V, just refuses on 240 V.

There seems to be a large concentration of people being affected by this in IL. And there seems to be a large concentration of the people affected that are seeing a higher than normal voltage at the outlet. Just seeing correlation at this stage, not necessarily causation. Could be related to a high voltage tolerance issue on the MME. Could be a charging schedule conflict. Could be a powerline Ethernet issue. Could be aliens.

Based on circumstantial evidence only, if you are comfortable measuring the voltage at your outlet and it's above 250 V, you MAY have an issue.

Ford is supposedly aware of the issues and has a fix in the pipelines, but who knows. Hopefully a software based one.

 

[Shayne]

Is it just Com Ed in Illinois? I have a 14-50 - 240 volt outlet in my garage and live in Frankfort IL; willI I get these same issues when I receive my car and use the mobile charger? Is it a software fix that's needed? Sorry if this was previously answered; just point me to that post #.

 

[Triggerhappy007]

Sorry, I should have included my original post, where I hijacked this 240V thread LOL. The Ford mobile charger is giving me an amber light on 115V sockets in my detached garage but gives a blue light on sockets in my back porch (which also measure >120V). I'm trying to diagnose what it doesn't like in the garage

Anything else in the house shared with the garage circuit? What's plugged into the garage outlets now?

 

[Illinibird]

If you don't feel like reading 43 pages of posts, the TL;DR is that there are some people that are unable to charge from 240 V using any EVSE even though the same EVSE worked on previous EV's. When this happens, the Ford Mobile Charger still works on 120 V, just refuses on 240 V.

There seems to be a large concentration of people being affected by this in IL. And there seems to be a large concentration of the people affected that are seeing a higher than normal voltage at the outlet. Just seeing correlation at this stage, not necessarily causation. Could be related to a high voltage tolerance issue on the MME. Could be a charging schedule conflict. Could be a powerline Ethernet issue. Could be aliens.

Based on circumstantial evidence only, if you are comfortable measuring the voltage at your outlet and it's above 250 V, you MAY have an issue.

Ford is supposedly aware of the issues and has a fix in the pipelines, but who knows. Hopefully a software based one.

Thank you for this very informative answer! You saved me hours of going through all of these posts and now I understand a lot better what is going on. My electrician did measure the voltage when he was done with the job and showed me with his meter. I could kick myself for not writing this down. Anyway, I'll have a long time before I know if there is a problem because right now my build week is 5-24-2021 and I expect delivery in late June or July. It does sound to me like it may be a software issue and if it is, hopefully they'll fix the code and my car will come with the newer software. PS - I don't have anything to measure the current in the outlet.

 

[eStang]

Another possible issue could be certain utilities using powerline Ethernet for things like smart grid. Maybe that's why there's a large density in IL? Here is a documented issue another user was having that was throwing all sorts of faults until Ford isolated it to one of his house powerline Ethernet modules. Ford is aware and working on a fix for that, maybe it's related.

https://www.macheforum.com/site/thr...update-3-26-issue-identified.3329/post-141978

But again, this is all speculation and trying to look for patterns at this point.

I do have a "smart meter", so this could be a factor. I have not had any amber lights on my charge status indicator, and charging on 120V works fine on circuits behind the same meter.

 

[Ponypower50]

Illinibird (Mike) I have the same issue of not being able to charge on 240.
Gary

 

[Shayne]

Illinibird (Mike) I have the same issue of not being able to charge on 240.
Gary

Mine the charging schedule doesn't work at all and defaults to immediate and 100% at every trigger of the process. Have much care about paak or carplay at this point?

 

[Illinibird]

Illinibird (Mike) I have the same issue of not being able to charge on 240.
Gary

Oh boy, another thing I have to worry about! What are they (Ford or your dealer) telling you about fixing this problem? Do you know what is causing this (is Comm Ed routinely over 240 volts)?. If the voltage being too high is the problem do they make voltage regulators that prevent the voltage coming out over 240 volts to be dropped down to 240 volts AC?

 

[Shayne]

Oh boy, another thing I have to worry about! What are they (Ford or your dealer) telling you about fixing this problem? Do you know what is causing this (is Comm Ed routinely over 240 volts)?. If the voltage being too high is the problem do they make voltage regulators that prevent the voltage coming out over 240 volts to be dropped down to 240 volts AC?

Based on your schedule I would not worry about too much at this stage. Come back in a bit and determine the progress then make your decision. Us first guys were surely not expecting the basics not to work.

 

[Maquis]

Thank you for this very informative answer! You saved me hours of going through all of these posts and now I understand a lot better what is going on. My electrician did measure the voltage when he was done with the job and showed me with his meter. I could kick myself for not writing this down. Anyway, I'll have a long time before I know if there is a problem because right now my build week is 5-24-2021 and I expect delivery in late June or July. It does sound to me like it may be a software issue and if it is, hopefully they'll fix the code and my car will come with the newer software. PS - I don't have anything to measure the current in the outlet.

If it makes you feel any better, I'm downstate and do not have charging issues. And I think eponyinIL is downstate without issues. I think most reporting the issue are on ComEd. My voltage measured 246 when I checked it. Are you on Ameren?

 

[Illinibird]

Based on your schedule I would not worry about too much at this stage. Come back in a bit and determine the progress then make your decision. Us first guys were surely not expecting the basics not to work.

I bet you weren't expecting this to be an issue. And you're right, I have plenty of time for Ford to fix this if they will. I know they're taking a poll of those having 240 v charger issues do you know if many have entered their information into it yet? The more people it affects, the faster there will be a resolution. It sounds like it is something to do with Comm Ed since many of the people having trouble are in and around Chicago.

 

[Shayne]

I bet you weren't expecting this to be an issue. And you're right, I have plenty of time for Ford to fix this if they will. I know they're taking a poll of those having 240 v charger issues do you know if many have entered their information into it yet? The more people it affects, the faster there will be a resolution. It sounds like it is something to do with Comm Ed since many of the people having trouble are in and around Chicago.

That is on top of my problem not many effected. Hope it does not make my problem not too important to Ford. This is a basic function of maintenance for this vehicle. It not working is a deal breaker for me and can understand others frustrations. It is really unfortunate as the car preforms well. One simple task of charging correctly is not working at all for some. Two parts to ev's and only one of them is functioning correctly at this stage for me. I have left this to my service centre they know it does not work.

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