Did you let him know that the majority of people having problems have noted a higher than normal voltage...This would be a solid lead for them to investigate... the combination of higher than normal voltages, and individual vehicles that are reading a bit off on the voltage sensing is the most logical explanation here since these cars are charging elsewhere and at commercial chargers.
I will wait for him to respond again but I did mention that on Sunday when we exchanged a few emails. I agree, it has to be something with the voltage on certain MMEs or something with software. Let me see if he responds and then I can send him more info. It would be great if he assigned someone from the engineering team to help communicate with the owners.
I guess his brain was on autopilot when he said that about an oil change. At least I hope so
Everyone that filled out the online tracker I sent it to Ron Heiser at Ford and he acknowledged they received it. Just make sure everyone with charging issues has contacted their local dealer service departments. They are actively reviewing issues but want to work through the local dealer service departments. I am impressed that he called me personally so hopefully it’s a step forward. I am bringing in my car tomorrow back to the dealer for them to further troubleshoot with the Mach-E team.
I get the same Charge Settings Conflict message every time I pull into the driveway at home.The dealer brought an IB Premium MME to my house this afternoon. We tried two Ford mobile chargers and the ChargePoint Flex, none of them would work with the car. The dealer thought it may have been because that vehicle was charged to 97% already. I go back to the dealer with the guy and the service advisor tells me that there are several cars having the same issue and that Ford is completely unclear why. They're continuing to troubleshoot a retail vehicle, so they let me take mine home until they have an answer. It's back on the 120V in the garage charging right now.
What puzzles me is why the vehicle actually seems to be accepting the 240V when it is running and plugged in. The active grill shutters open up and it sounds like it's charging, but the driver display only shows it plugged in, no charging. I'm also still seeing the strange 'charge settings conflict' message every time I pull into the driveway, but the location charge settings match what I have on the FordPass app.
I just want to know what it means. I deleted the Home profile for charging from FordPass and haven't seen it since. Until I have an idea what's going on, I'm not putting it back.I get the same Charge Settings Conflict message every time I pull into the driveway at home.
Thanks for doing thanks and glad Ford is getting involved with serious issues quickly
It seems like there are multiple issues that may be impacting our ability to charge from home and there may be different issues for each of us. I have expected one possible issue can be corruption in destination charging that was set up in our profiles. I have also reset all of this but it hasn’t fixed it. I kind of feel like Ray Charles or Helen Keller making my way through a corn maze.
Then I suppose there's no reason to call them in the morning. I suppose I'll wait until I get a cue from you when to pick up the phone. I'll just keep using my free L2 options and the 120V at home for now.
They have asked me to bring the car on Monday. I am having PaaK and FordPass issues along with the charging issue.
At this point, I say you should be happy to get a loaner at all. ???
