JCHLi

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Let's say, hypothetically, plug and charge has been working perfectly for 8 months and then you happen to go into the car settings and turn off vehicle connectivity.. after realizing that mistake you turn it back on.. but despite being back on you cannot get plug and charge to re-enable.

Is there a trick to get it to setup now?

As you can see from the screenshot it seems to imply I am not the owner of the plug and charge account.. but I am.. payment is setup under my FP account. On my partners phone the toggle is there but it gives an error each time I try to toggle it on.

Ford Mustang Mach-E How to Enable Plug & Charge in 7 Steps Screenshot_20211028-203932
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mamejunkie

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Question on finding location to use up the 500kWh balance. Do we need to find specifically "Electrify America" locations or any "In-Network" such as one below from EVgo/ChargePoint will do?
Ford Mustang Mach-E How to Enable Plug & Charge in 7 Steps 1642045655881
 

RickMachE

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Question on finding location to use up the 500kWh balance. Do we need to find specifically "Electrify America" locations or any "In-Network" such as one below from EVgo/ChargePoint will do?
EA only.
 

methorian

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Let's say, hypothetically, plug and charge has been working perfectly for 8 months and then you happen to go into the car settings and turn off vehicle connectivity.. after realizing that mistake you turn it back on.. but despite being back on you cannot get plug and charge to re-enable.

Is there a trick to get it to setup now?

As you can see from the screenshot it seems to imply I am not the owner of the plug and charge account.. but I am.. payment is setup under my FP account. On my partners phone the toggle is there but it gives an error each time I try to toggle it on.

Ford Mustang Mach-E How to Enable Plug & Charge in 7 Steps 1642045655881
Did you ever get this resolved? I posted about the same issue here:

https://www.macheforum.com/site/threads/unable-to-toggle-plug-charge-on-or-off.12722/
 


methorian

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Yes, after a couple days it was back working on it's own.
Interesting. It's been over 2 weeks since I noticed it and still the same for me.
 

JCHLi

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Interesting. It's been over 2 weeks since I noticed it and still the same for me.
So from what I remember, I had toggled some setting in the car
Interesting. It's been over 2 weeks since I noticed it and still the same for me.
In my case it was likely caused by me toggling the connected services in the vehicle setting. It sounds like in your case you didn't do anything to cause it.

My only thought would be,. Maybe, try turning off/on connected services like I did. It definitely won't fix it right away, but might reset like mine did after a couple days.

Of course, it could go horribly wrong and make things even worse....
 

methorian

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So from what I remember, I had toggled some setting in the car


In my case it was likely caused by me toggling the connected services in the vehicle setting. It sounds like in your case you didn't do anything to cause it.

My only thought would be,. Maybe, try turning off/on connected services like I did. It definitely won't fix it right away, but might reset like mine did after a couple days.

Of course, it could go horribly wrong and make things even worse....
I'll take a look. You're right that I haven't toggled anything in the car myself, but I do wonder if one of the dealer updates did something...

I'll take a look and I might try to toggle it.

My partners FordPass app gives the same notification, which is expected since I'm the owner of the account.
 

timbop

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I'll take a look. You're right that I haven't toggled anything in the car myself, but I do wonder if one of the dealer updates did something...

I'll take a look and I might try to toggle it.

My partners FordPass app gives the same notification, which is expected since I'm the owner of the account.
Is it possible the credit card you have stored in your Ford account's profile expired?
 

methorian

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Is it possible the credit card you have stored in your Ford account's profile expired?
I checked all of that, and it looks good.

Ford.com/connectedservices shows all is well...

Ford Mustang Mach-E How to Enable Plug & Charge in 7 Steps 1642081378207


Ford Mustang Mach-E How to Enable Plug & Charge in 7 Steps 1642081412788
 

1969Mach1Mike

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Do I need to do something to make sure the other covered providers show up in the smart phone GUI for the Ford Plug and Charge? There is a single Electrify America Icon.

Is there something special I need to do to get the others to display as well?
 

WPJoe

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same question? is it necessary or doesnt matter? thanks
 
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hybrid2bev

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same question? is it necessary or doesnt matter? thanks
There is a single Electrify America icon because as of now P&C only works on Electrify America.
 

devmach-e

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Is there a way to link my existing EA account to FordPass/BlueOval?

For my road trip this weekend, I went ahead and signed up for Plug and Charge and got added to the Blue Oval Network. Was able to use Plug and Charge with EA stations without a problem this past weekend on a road trip. Used up 122 kWh of my free 250 kWh. So I know that it works. I’d just like to have the two accounts in sync, or combined…
 

CHeil402

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Is there a way to link my existing EA account to FordPass/BlueOval?

For my road trip this weekend, I went ahead and signed up for Plug and Charge and got added to the Blue Oval Network. Was able to use Plug and Charge with EA stations without a problem this past weekend on a road trip. Used up 122 kWh of my free 250 kWh. So I know that it works. I’d just like to have the two accounts in sync, or combined…
Not at the moment, so you either need to use plug and charge, or turn that off and use the EA app to get the Pass+ rate. Ford is currently trailing being able to buy a year long Pass+ benefit tied to plug and charge but it's not yet widely publicly available (I'm in the trail group and it worked fine, but still in the test phase at the moment).
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