I don't think my preconditioning is working

[Dnorwood98]

Since the gateway module update several days ago, my preconditioning triggers, but it doesn't turn off until I get to my car. The last three days I have gotten into my care 10+ minutes after my DT, and the climate is running.

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[Cedars]

Can you expand on the gateway module update? I didn't get any update, but all seems ok.

 

[Dnorwood98]

Can you expand on the gateway module update? I didn't get any update, but all seems ok.

OTA ECG-24-2.5.6.3 (Gateway Module), might be specific to '21 model year.

 

[Teslaeata]

‘s what I call STS - shopping trolley syndrome.

Does what it wants, when it wants how it wants, goes where it wants how it wants!

 

[Lamrith]

After the preconditioning didn't work for some unknown reason, I unchecked the "prepare cabin off plug" option. Since then, it's preconditioned properly each time. Maybe try that and see if it works? Obviously when plugged in.

Hrmm so are you saying for you it worked opposite? Turning feature off made it actually work? Or did you do it once while plugged in, let it work right and then turn it back on and it worked unplugged after that? Or are you always plugged in?

I don't have charging at work, but would like to have cabin warmed up when I leave. At home we have 2 EV, so they swap days on charger...

 

[Cedars]

Hrmm so are you saying for you it worked opposite? Turning feature off made it actually work? Or did you do it once while plugged in, let it work right and then turn it back on and it worked unplugged after that? Or are you always plugged in?

I don't have charging at work, but would like to have cabin warmed up when I leave. At home we have 2 EV, so they swap days on charger...

I'm usually always plugged in and only recently I turned on the 'prepare cabin off plug' option. On Monday when the departure time while plugged in didn't work, I decided to turn off the 'prepare cabin off plug', but kept everything else the same. When I plugged in overnight, the departure time worked Tuesday morning and since then haven't had an issue. Maybe a coincidence, but it worked.
As for off plug departure time, I haven't tried it since the issue. I usually just manually do a remote start like 15 min before I want to leave.

 

[Lamrith]

I'm usually always plugged in and only recently I turned on the 'prepare cabin off plug' option. On Monday when the departure time while plugged in didn't work, I decided to turn off the 'prepare cabin off plug', but kept everything else the same. When I plugged in overnight, the departure time worked Tuesday morning and since then haven't had an issue. Maybe a coincidence, but it worked.
As for off plug departure time, I haven't tried it since the issue. I usually just manually do a remote start like 15 min before I want to leave.

TY! I will toggle it and try plugged in etc. She maybe just needs a nudge to start behaving. I prefer being plugged in to, but the wife gets... cranky when I try to hogg the charger.

 

[MachNorway]

That’s normal standby battery heating when plugged in. The battery will be maintained above 0°C while plugged in even with no scheduled departure times.

Ok. Thank you.
Until now I've never seen it say that it's pre-conditioning when not scheduled. Does it say that every time it starts standby heading the battery? If so I would have thought I would have seen it before.

The scheduled pre-conditioning still won't work. I got the letter in the mail about the viper motors so I'll ask Ford to take a look at it while they're checking the vipers.


I turned on and off the cabin heater as suggested and have scheduled pre-conditioning for tomorrow. Fingers crossed.


Found your post about "charging strategies" from December 2022. Thank you.

 

[Lamrith]

Following up on mine. Plugged in departure schedule worked. Unplugged still seems to not be working, more testing tomorrow.

 

[Teslaeata]

Following up on mine. Plugged in departure schedule worked. Unplugged still seems to not be working, more testing tomorrow.

In the app there’s an item to set preconditioning on whilst off plug

Does that assist?

 

[MachNorway]

In the app there’s an item to set preconditioning on whilst off plug

Does that assist?

Thank you but no. This will only heat (prepare) the cabin and not precondition the battery.

 

[Lamrith]

In the app there’s an item to set preconditioning on whilst off plug

Does that assist?

Yes I have toggled that and tried it both on and off incase there was something odd about it.

In the app there’s an item to set preconditioning on whilst off plug

Does that assist?

No I already know about that and it does not make my car heat the cabin if unplugged. Only way my car prepares for departure in any way is if it is plugged in.

 

[Herbknowsit]

Departure time setting has never worked on my 24 MME. I've checked that the FP and the MME screen times match as well as temp settings (yes to both). MME plugged into ChargePoint still after charging overnight (yes).
I"ve changed departure times to see if that was issue (no) and also put in departure time day ahead. Nada.
No notice/message ever on FP or ChargePoint app that anything happened in or around departure time. And what would that look like IF things are working?
However if I want to simply warm the cabin with FP or cool it; works fine.
i have thought about deleting the scheduled charge time completely on the ChargePoint to see if it might be "holding up" the departure process on the Mach E but thought I'd post first. As I've posted before the ChargePoint can be a devious device.
Also-IF its say- 10 F and you are a lucky dog and your departure time is functioning, how long do you estimate the MME is tapping juice from your home charger to pre-condition and prepare you for your departure?

 

[Lamrith]

WOW, talk about a miss on programmers part. For those that do the daylight savings time swap each year, the app does not account for it!

I plugged in lastnight knowing it was going to be cold and that departure was not working unplugged. Woke up and find a notification on phone the cabin is ready for departure an hour ahead of schedule....

Departure time setting has never worked on my 24 MME. I've checked that the FP and the MME screen times match as well as temp settings (yes to both). MME plugged into ChargePoint still after charging overnight (yes).
I"ve changed departure times to see if that was issue (no) and also put in departure time day ahead. Nada.
No notice/message ever on FP or ChargePoint app that anything happened in or around departure time. And what would that look like IF things are working?
However if I want to simply warm the cabin with FP or cool it; works fine.
i have thought about deleting the scheduled charge time completely on the ChargePoint to see if it might be "holding up" the departure process on the Mach E but thought I'd post first. As I've posted before the ChargePoint can be a devious device.
Also-IF its say- 10 F and you are a lucky dog and your departure time is functioning, how long do you estimate the MME is tapping juice from your home charger to pre-condition and prepare you for your departure?

I would 100% remove any charge schedule from the chargepoint. The vehicle can only do things when it sees current there ready to use. Older "dumb" ev's the chargepoint scheduling is super useful. But Modern ones with their own scheduling, having no power at port confuses them or makes them think they are not plugged in. Another option would be to set the chargepoint to provide power 5-10min before and after the vehicle's scheduled times. If you want vehicle to do things from 7am-9am, set chargepoint to go hot 6:55am-9:05am if you want to lock the charger down outside of those times....

 

[the golden eel]

Also-IF its say- 10 F and you are a lucky dog and your departure time is functioning, how long do you estimate the MME is tapping juice from your home charger to pre-condition and prepare you for your departure?

With my attached garage around +20F, I remember it taking 60-75 minutes from start to finish.

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