Key Fob

dtbaker61

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Hopefully, you have not yet received the post-purchase survey so you can let them know what you think about their harsh (and incorrect) position.
I have not gotten a survey from Ford, or Dealership, but i have my pen ready...

I also have not gotten any contact from FordCredit regarding a first payment; I'm wondering what the response would be if I don't pay until I get a spare key or a backup StartCode ?!
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dtbaker61

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I bought my spares from CarAndTruckRemotes.com.

My dealer did not bother to call me back to quote what programming would cost and none of the local locksmiths could program it. I called twice (Friday and Monday).

That being said, I called a dealership 40 miles north of here and they said they would program both additional key fobs for $60 plus tax.

Drove there yesterday and they programmed the keys and were very professional about it.

Good luck, there are dealers out there that will do their best to take care of you.
that encouraging.... I hate the idea of driving a hour to the next closest Dealership for the programming, or any Service requiring a trip to a Dealership.... but, my local Dealership has lost my trust and love.
 

dtbaker61

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Did you buy your Mach E from them? If you did, I would think they'd bend over backward to please a good customer. They are just mad because you purchased from somebody else and they want to stick it to you. The warranty thing is ridiculous.
Yes Capitol Ford is the only one in Santa Fe, NM... I converted my reservation to an Order with them from day one. They did a pretty terrible job with communication pre-delivery. The only thing that went OK was the 1.9% financing from Ford Credit.

I would have expected they would bend over backward considering mine was their FIRST.... the salesperson saw the my PaaK config failed, and they FU by not modifying the Order to leave off the front license plate as requested from day one. I am somewhat shocked that they didn't offer to get me a spare fob for free ASAP since PaaK configuration failed at the Dealership and they knew my concern about not having any way to start the car if I lost that one Fob.
 

dtbaker61

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Could you borrow somebody else's phone just long enough to setup PaaK and set a backup start code? I assume you could uninstall the FordPass app from that phone afterwards.
that's not a bad Idea!
I think my wife's phone is a year newer than mine, maybe that will work..... I'll give it a try for sure.
 

Illinibird

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Yes Capitol Ford is the only one in Santa Fe, NM... I converted my reservation to an Order with them from day one. They did a pretty terrible job with communication pre-delivery. The only thing that went OK was the 1.9% financing from Ford Credit.

I would have expected they would bend over backward considering mine was their FIRST.... the salesperson saw the my PaaK config failed, and they FU by not modifying the Order to leave off the front license plate as requested from day one. I am somewhat shocked that they didn't offer to get me a spare fob for free ASAP since PaaK configuration failed at the Dealership and they knew my concern about not having any way to start the car if I lost that one Fob.
I can't believe they are doing that to you. I wonder if calling Ford and explaining your situation would do any good. You for sure purchased an OEM FOB, correct? If it is OEM there is no way that it would void your warranty and I would think Ford would know this as well so I don't think they would have a choice as far as programing it. If all else fails, you'll have to make that drive (call first to make sure they'll do it). Hopefully you won't have problems for service when that comes up.
 


dtbaker61

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I can't believe they are doing that to you. I wonder if calling Ford and explaining your situation would do any good. You for sure purchased an OEM FOB, correct? If it is OEM there is no way that it would void your warranty and I would think Ford would know this as well so I don't think they would have a choice as far as programing it. If all else fails, you'll have to make that drive (call first to make sure they'll do it). Hopefully you won't have problems for service when that comes up.
sooo..... being the stubborn person I am.... i tracked down a direct contact for Michael Levine, who actual read my email history of frustration, and forwarded me to Jeffrey Hamel, who is in charge of PaaK. Jefferey contacted me, tried to help, and offered a few suggestions that got me started on the right path to try a few things different than before.

After a little bit of back and forth, several attempts, and figuring out what was missing in the documentation/prompts; I WAS able to push thru the errors and set up PaaK and set a Backup StartCode! I want to test and repeat a time or two, but then I'll post a HowTo in the DIY section.

Basically I don't care a whit if the automatic Paak works 'all the time' or not, or randomly drops it's bluetooth setting. I just wanted a way to access the car, and start it, without EITHER the Fob or a phone present in case of loss, damage or dead batteries.

Now that I have my code, I will probably delete FordPass from my phone anyway to prevent all the spurious attempts and failures to connect. I'm totally ok with using Fob 99%, and door code + start code for an emergency.

so.... Ford Corporate gets KUDOS, but could improve communication a lot
Dealership get BAD REVIEW, with lack of training and poor customer service to solve issue
 

breeves002

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So I did some research hoping that we could enable remote start by getting a key fob with it. Turns out Ford uses 902MHz for remote start fob's and 315MHz for non-remote start fob's. I have no idea why and don't know why Ford gave the MME the 315MHz RFA but oh well.
 

dtbaker61

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So I did some research hoping that we could enable remote start by getting a key fob with it. Turns out Ford uses 902MHz for remote start fob's and 315MHz for non-remote start fob's. I have no idea why and don't know why Ford gave the MME the 315MHz RFA but oh well.
I'm ok without RemoteStart or any of the special features of an active FordPass app on my phone... if it works, great, if it take a OTA to 'fix' it for Android 9 in the future, so what. I just wanted to have a backup StartCode as a virtual spare key....

WHICH I FINALLY FIGURED OUT

I will post details in DIY thread as soon as I verify repeatability of config procedure
 

breeves002

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I got my backup code made immediately when I set up PAAK.

I want remote start on the fob. I hate having to get my phone out and open up the app. It is just not necessary when I can reach into my pocket and push the buttons without looking in 2 seconds.
 

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I'm ok without RemoteStart or any of the special features of an active FordPass app on my phone... if it works, great, if it take a OTA to 'fix' it for Android 9 in the future, so what. I just wanted to have a backup StartCode as a virtual spare key....

WHICH I FINALLY FIGURED OUT

I will post details in DIY thread as soon as I verify repeatability of config procedure
We can try repeatability on another Mach-E later today. My PaaK has stopped working.
 

Illinibird

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So I did some research hoping that we could enable remote start by getting a key fob with it. Turns out Ford uses 902MHz for remote start fob's and 315MHz for non-remote start fob's. I have no idea why and don't know why Ford gave the MME the 315MHz RFA but oh well.
Yes, just received my second FOB and it's 315Hz (RFA). No remote start.
 

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May have made a mistake getting the 2nd fob. Now the misses just takes my car. I come down stairs taking a break from work and dang...car is gone. Wifey "If I take my car, have to get gas later...with yours, we don't need to"
 

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May have made a mistake getting the 2nd fob. Now the misses just takes my car. I come down stairs taking a break from work and dang...car is gone. Wifey "If I take my car, have to get gas later...with yours, we don't need to"
The only solution is to buy another one
 
 




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