KAustin

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On with the "Help Desk" now. Was hoping to try to convert to an FE from Premium. Said they would not be available except to those that have reserved for now. Also indicated that the Order Banks would open anytime between now and Tuesday and that we would be getting an email (which we already knew). She could not provide a good timeline.
 

Wildthing

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Did you receive an email or something?
Not at all. I called my dealer and he wasn't aware that he could. I called following a friend who had juste placed his order. I still wait for my confirmation e-mail because I didn't give the seats color but my friend has a copy of is order.
 

Thevanin

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Also indicated that the Order Banks would open anytime between now and Tuesday and that we would be getting an email (which we already knew). She could not provide a good timeline.
Interesting that they said the timeline is between now and Tuesday.
 

DaveRuns

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Well 0930 and I still can’t get into the ford Owner Site. After entering username and password, it just says “system cannot complete your request at this time”. Frustrating.
0847C010-7BBB-421B-A411-DC8154A29061.jpeg
 

jhalkias

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They must be staging the entry to try and avoid the site being hammered. Would be nice to know how and when they are doing it though. Getting tired of watching for email and refreshing.
 

KAustin

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Well 0930 and I still can’t get into the ford Owner Site. After entering username and password, it just says “system cannot complete your request at this time”. Frustrating.
0847C010-7BBB-421B-A411-DC8154A29061.jpeg
You need to start a new login screen. I have gotten this message before.
 

mattsaradan

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Well 0930 and I still can’t get into the ford Owner Site. After entering username and password, it just says “system cannot complete your request at this time”. Frustrating.
0847C010-7BBB-421B-A411-DC8154A29061.jpeg
Are you using Microsoft edge? I have found other browsers do not always work. (Or FordPass app if on your phone).
 

ClaudeMach-E

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Thank's to all for a very good laughing morning 😍 😍😍😍
 

MachE2021

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So when this so-called “order bank” opens, is that an online system for placing an order? I thought we had to work directly with the dealer? Or does the order bank incorporate the pricing info for the dealer we selected?
 

Thevanin

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The order bank should show all the MSRP pricing. People have been contacting the dealers to get commitments that there wouldn't be any markup above MSPR (of that they'd accept x-plan pricing) because the price won't be fixed until we purchase the vehicle. As part of placing the order you'll pick the, presumably final, dealer that you want work with.
 

ChasingCoral

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No email here either. I have a long day tied up in Zoom meetings and really hoped to place my order this morning. I tried checking in via my reservation but it still has the old pricing information and says:
"Your Reservation has been placed. As soon as final pricing is available for your acceptance, you will be invited to complete the order and progress to step 2, ‘Order Placed’."

I guess we're all waiting for that mystery email.

I'll check in with the person on the Mach E Club to see how he got his so early. We know one person ordered theirs through their dealer. He may have as well.

Yes, he just confirmed he completed that order through his dealer and subsequently received an email from Ford with the confirmation. That's why it was dated yesterday, 25 June.

The rest of us will just have to wait until the email arrives sometime between now and Tuesday.
 

silverelan

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The rest of us will just have to wait until the email arrives sometime between now and Tuesday.
If we haven't gotten an invitation to convert the order today and the Helpline says it'll be by Tuesday? Then it'll be on Tuesday. I think we can stop fretting in the meantime.
 
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  • Thread starter
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  • #180
If we haven't gotten an invitation to convert the order today and the Helpline says it'll be by Tuesday? Then it'll be on Tuesday. I think we can stop fretting in the meantime.
I agree. A couple days won't matter. Anything that gets ordered now is just going to sit in the computer banks for a couple months anyway, at least until after the FE reservations expire on 7/31. After the FE reservations expire is when the initial scheduling process can begin since the FE are to be the first N.A. customer units that are produced.
 



 








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