NE US Regional Ford Rep

[Crafty42]

Anyone know the best way to get a hold of a regional/zone ford representative? According to PA lemon law, I must first attempt to contact them before filing a lemon law. If anyone has a name and number, please PM me. I don't wish to throw their name and number over the internet. Ford Customer Care just told me to try asking dealerships. So much for customer care. I asked them to get the rep to contact me but they acted like I was from another planet.

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[RickMachE]

Have you called and asked for the BEV group?

 

[Crafty42]

Have you called and asked for the BEV group?

No, but my issue isn't about anything electrical, it's that my car has been held up at the dealership for 3 months because Ford is not supporting spare parts for it. They keep pushing out the ETA for the parts and I've had no response from them for weeks.

 

[ebeponyan]

No, but my issue isn't about anything electrical, it's that my car has been held up at the dealership for 3 months because Ford is not supporting spare parts for it. They keep pushing out the ETA for the parts and I've had no response from them for weeks.

Not invalidating your experience, but the BEV team has helped others on here get parts and repairs expedited.

EDIT: I'd also be getting my car back if it's drivable and looking for a new dealership

 

[Crafty42]

Not invalidating your experience, but the BEV team has helped others on here get parts and repairs expedited.

At this point I'll give it a try, but really not sure the BEV will be able to push for manufacturing a plastic panel that doesn't seem to be a priority since I'm likely the only one in the world needing one. So I just call Ford Customer Care and ask for the BEV group?

 

[bshaw]

At this point I'll give it a try, but really not sure the BEV will be able to push for manufacturing a plastic panel that doesn't seem to be a priority since I'm likely the only one in the world needing one. So I just call Ford Customer Care and ask for the BEV group?

The car is un-driveable because of a plastic panel?

 

[Crafty42]

The car is un-driveable because of a plastic panel?

Unbelievable, but that's what they tell me. It's the "rear spoiler" and without it, water can get in.

 

[Tampamike]

At this point I'll give it a try, but really not sure the BEV will be able to push for manufacturing a plastic panel that doesn't seem to be a priority since I'm likely the only one in the world needing one. So I just call Ford Customer Care and ask for the BEV group?

Try this # (800) 392-3673. It’s the BEV team.

 

[Crafty42]

Try this # (800) 392-3673. It’s the BEV team.

That's the same number I've been calling for weeks. It's not the BEV team, that's the number for all Ford Customer Care.

 

[Tampamike]

That's the same number I've been calling for weeks. It's not the BEV team, that's the number for all Ford Customer Care.

That’s how I got them. Call it and ask for the BEVteam.

 

[Crafty42]

That’s how I got them. Call it and ask for the BEVteam.

Yes. I did get to the BEV team that way. Actually already did before I saw you post using that number. I'm just saying you have to ask and that number doesn't get your straight to them.

The BEV team wasn't any more helpful than everyone else has been. Said parts have shipped, some parts are going to ship soon, and it sounds like the end of the month I might have the part at the garage to get the vehicle done, but I still lost over 3 months of time. I dropped the car of on Jan 12th.

 

[Tampamike]

Yes. I did get to the BEV team that way. Actually already did before I saw you post using that number. I'm just saying you have to ask and that number doesn't get your straight to them.

The BEV team wasn't any more helpful than everyone else has been. Said parts have shipped, some parts are going to ship soon, and it sounds like the end of the month I might have the part at the garage to get the vehicle done, but I still lost over 3 months of time. I dropped the car of on Jan 12th.

I dealt with them for my HVBJB recall which took way too long Because a wiring harness got damaged. Not sure exactly how much influence they have but they did give me regular updates on whether the part was being shipped or not, so, there’s that.

Give the BBB thing a try. Can’t hurt and it might help.

 

[JohnFoxeSheets]

Send an email to [email protected]. Yes, I'm serious. (I sent an email to Tim Cook (Apple's CEO) a couple years ago when I couldn't get a problem resolved and while obviously Tim didn't respond, I did get a response from someone that could actually resolve my problem.) In my experience emailing the CEO of a company can yield very satisfactory results.

https://www.elliott.org/company-contacts/ford/

 

[AKgrampy]

Have you asked your dealer for the Zone Rep’s contact info? They certainly have it.

 

[Dwood11]

Thanks for the email Foxy. I just sent Jimbo an email expressing our disappointment with our situation.

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