Powertrain Malfunction/Reduced Power, High-Voltage Battery Warning

[2c1]

My 2021 Grabber Blue Mustang GTE with over 10K miles is bricked in my garage since 12/1/22 waiting for a part to be delivered to the local dealership for repair. Ford BEV Team was notified and the have responded by phone to the dealership and myself as well. This is frustrating since this issue was addressed in a recall and a service visit to the local dealership. The part and repair timeline are currently unknown according to both the dealership and Ford BEV Team (866-631-3788). Obtaning a replacement vehicle from Ford is limited to $40 or so a day and up to $200 in fuel with receipts for reimbursement per BEV Team.

My questions are if anyone else has had a similar experience and what steps you have taken to secure a rental, fuel and or loan payment credits if the period of time extends beyond a given point?

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[RickMachE]

My 2021 Grabber Blue Mustang GTE with over 10K miles is bricked in my garage since 12/1/22 waiting for a part to be delivered to the local dealership for repair. Ford BEV Team was notified and the have responded by phone to the dealership and myself as well. This is frustrating since this issue was addressed in a recall and a service visit to the local dealership. The part and repair timeline are currently unknown according to both the dealership and Ford BEV Team (866-631-3788). Obtaning a replacement vehicle from Ford is limited to $40 or so a day and up to $200 in fuel with receipts for reimbursement per BEV Team.

My questions are if anyone else has had a similar experience and what steps you have taken to secure a rental, fuel and or loan payment credits if the period of time extends beyond a given point?

You're new here, so I'll just say "yes", others have been in your shoes.

Start with this thread - https://www.macheforum.com/site/thr...ers-biggest-fear-facts-and-info-thread.18143/

 

[Mach-Lee]

If you're waiting longer than a week for a HVBJB with no update, they didn't order it correctly. Mention to the parts manager they need to complete a COPIS ticket before Ford will ship the part.

 

[Ghost Ryder]

At least you were able to get it out of your garage. My fear is that when my car dies, it may be in a tight spot where I could not back it out or put it in neutral to push it out. Really weird design decision not to include rear tow point. Adding rear tow eyes surely couldn't have be that expensive.

 

[dtbaker61]

At least you were able to get it out of your garage. My fear is that when my car dies, it may be in a tight spot where I could not back it out or put it in neutral to push it out. Really weird design decision not to include rear tow point. Adding rear tow eyes surely couldn't have be that expensive.

...part of the reason I went ahead and installed a tow hitch.
besides what I would consider minimum functionality to have a bike rack, I wanted rear tow hooks for possible rescue tows out of a ditch or snowbank.

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