@RosarioM Todd may have told you already, but then you should have the dealer read TSB 22-2178 and order the junction box part listed in the TSB for your vehicle. They don't need Ford to tell them when they can read that TSB.
Thanks. I was ready to call and fight with the dealership this morning and getting my documents together (thanks @DevSecOps !) and they called me and confirmed they need to replace the module. They mentioned a different TSB though and I'm kicking myself for not writing it down. I sent them 22-2178.
Talk to your Ford rep to reimburse you for the rental... It sucks that any of us have to go through it but here we are... . My car was in the shop for 3 weeks the first time and since it wasn't planned they didn't have any loaners.... And some dealerships don't even do loaners... I had to rent a car... 2nd time they had a loaner... It was chaos and hopefully the reimbursement check arrives soonThanks. I was ready to call and fight with the dealership this morning and getting my documents together (thanks @DevSecOps !) and they called me and confirmed they need to replace the module. They mentioned a different TSB though and I'm kicking myself for not writing it down. I sent them 22-2178.
Either way, they told me the module is on backorder and they have no idea when it will come in. They also told me I could come get the car, which I then said no way because I can't risk it getting stuck front in my garage.
What sucks is that they don't have any curtesy cars so I'm stuck paying for a rental for god knows how long. I have a case opened and updated the case manager. Hopefully corporate can do something. Ideally I rather not have a rental and they can rush this part to the dealership so I can get my car back
@Ford Motor Company the fact that we have had to deal with this issue AND I can't get a loaner car for a $60k+ car is really absurd.
Really great people here! I came from a Lexus where they don't just have curtesy cars, but they come drop off the curtesy car and take your car back for repairs. And that car was almost half the price I paid for my MME!Talk to your Ford rep to reimburse you for the rental... It sucks that any of us have to go through it but here we are... . My car was in the shop for 3 weeks the first time and since it wasn't planned they didn't have any loaners.... And some dealerships don't even do loaners... I had to rent a car... 2nd time they had a loaner... It was chaos and hopefully the reimbursement check arrives soon
I'm glad you got help on this forum like I did... Some good people here..
I got an email that Ford offers this pickup service and experience... depends on the location... pretty sure my dealership does not offer LOL... they do have shuttle service though!
... none of the Ford dealerships near me do this and I came from having a Honda (they didn't even have loaners) so I never got a taste of this luxury you speak of lol
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Yeah. You’re 99% right. One percent he could’ve had his iPhone synced, and it was playing buddy rich.
Sorry this is happening to you.... You're best bet is to check out the thread below with a ton of helpful info
Edit *she* could've had her *phone* synced
The recall software just helps to soften the inevitable blow of a failure... Sorry this happened to you but glad you made it to a dealership and didn't get stranded.... I posted it for another user recently but there is a link to a post by @DevSecOps with all the info you need to get through this... You will have to open a case and get a BEV specialist to approve reimbursement of a rental. A lot of dealerships don't have loaners on short notice or a lot of them to give out... My dealership has 12 I think. Good luck!
Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.
