Reminder - 21P22 Software Update Program Ends Nov 30th

[jbooth]

Will this improve 12V battery issues?

It may. The latest version of the BCM software improves 12V management and some drain scenarios.

What if I already got 21P22 done?

You only get to do it once. You may be able to get some updates through other CSPs or TSBs if you are experiencing issues.

Oh and I thought I was salty about my dumpster fire dealer experience before. Now I find out that there's a high likelyhood that why we got stranded (low 12V) was because the tech did the first module of 21P22 and then ignored the rest of it and marked it as done.

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[breeves002]

Does not improve PAAK… I had the RFA done in my 2022. Don’t get people’s hopes up

Oh yes it does lol. My FE was a night and day difference. PAAK was basically unusable and after some RFA updates it was usable. Of course it isn't perfect but it works pretty reliably now aside a few hiccups occasionally. The worst hiccups I have are sometimes I have to hit the button twice to get the door to open. Oooooh so inconvenienced what a terrible job ford making me have to hit the button twice I'm gonna cry about it.

Like Lee said you may have something else going on that most people don't.

 

[Kamuelaflyer]

The 21P22 software update program is ending in two months. I strongly recommend anyone with a 2021 Mach-E built before Sept 30th 2021 get these updates applied (if you haven't already) while they are free. They provide many improvements in software made since your vehicle was built (such as PAAK). After the program expires, it will be much harder to get your dealer to update these modules without charging you.

Original forum topic: Customer Satisfaction Program 21P22 - Software Calibration Update

Due to current dealer service backlogs, try to schedule with your dealer ASAP if you still want 21P22 done! You might have to wait a month to get in.

How do I check if I'm eligible for the 21P22 updates?

1. Go here: https://www.etis.ford.com/vehicleRegSelector.do
2. Enter your VIN.
3. Look at the list of Outstanding Field Service Actions for your vehicle.
4. If you see 21P22 in the list (see below), then you are eligible for the updates.

What if I don't see 21P22 listed?

Then it was either done already, or your vehicle is too new to qualify.

I've gotten some OTA updates, do I still need this?

YES! OTAs do not update nearly as many modules as 21P22 does. Most OTAs only update one module, 21P22 updates up to 13 modules. 21P22 also updates modules that have never had an OTA update yet, including the door modules, BCM, and RFA modules.

Will all these modules be updated by OTA eventually?

I wouldn't count on it at this point. Ford is assuming you'd come in for 10k services or recalls so would get these updates during the past year, meaning they wouldn't have to OTA them.

Will this improve PAAK?

YES! The latest RFA module update makes PAAK much more reliable. Significant improvements have been made in the software since your vehicle was built. PAAK is now reliable enough for daily use. I've been using PAAK daily for months, I never carry a fob and it hasn't been a problem.

Will this improve charging?

YES! AC charging speed is slightly improved. DC charging is faster above 80% (charge curve update). Compatibility with certain brands of DC chargers is improved. If you've ever encountered a DC charger that didn't work on the Mach-E but did for other cars, the latest OBCC update might fix that. Battery capacity will be increased to 70/91 kWh with the buffer adjustment.

Will this improve 12V battery issues?

It may. The latest version of the BCM software improves 12V management and some drain scenarios.

What modules are updated?

• Powertrain modules - Front/rear motors, battery control module
• Brake module (ABS)
• On-board AC charger module
• DC-fast charge control module
• Door latch modules
• Body/lights control module
• PAAK module

These are common names. See the list in the original topic for the official module names.

What if some of these modules have already been updated?

Not a problem! Modules that are already up to date will be skipped. In some cases there may be another update available since you last updated. Getting 21P22 done should ensure the listed modules are fully updated. You will not hurt anything getting subsequent updates on the same module.

Is this a recall?

No, it's a customer satisfaction program (CSP). You may get it done at the same time as other recalls however.

How long will this take?

The paid labor time is 1.3 hours. You should expect to drop your vehicle off for one day at the dealer. Rentals for 21P22 are not authorized unless you are getting other repairs done.

What if can't get it done before Nov 30th?

Try to schedule with a different dealer. After Nov 30th you will have to pay for updates out of your own pocket. Estimated cost $200-400.

Can I do this myself?

Yes, but it requires special equipment. See the DIY FDRS topic or contact a forum member near you that does updates.

What if I already got 21P22 done?

You only get to do it once. You may be able to get some updates through other CSPs or TSBs if you are experiencing issues.

Thanks for posting this. This was a really good update for job 1 cars imo. Well worth going to the dealer for.

 

[Kamuelaflyer]

Oh and I thought I was salty about my dumpster fire dealer experience before. Now I find out that there's a high likelyhood that why we got stranded (low 12V) was because the tech did the first module of 21P22 and then ignored the rest of it and marked it as done.

Unfortunately, that is easier to do than you’d think. The first module updates automatically, the rest are manual updates. If they don’t read each step in the instructions they could easily assume it’s all automatic. Nope.

 

[breeves002]

Unfortunately, that is easier to do than you’d think. The first module updates automatically, the rest are manual updates. If they don’t read each step in the instructions they could easily assume it’s all automatic. Nope.

Well once you initiate a powertrain module update it automatically does all powertrain modules. Which can be 5 or 6 ish, depends. Then the rest have to be done one by one manually. The only way to not do all the powertrain modules is if you quit the app after one or it crashes and you don't try again.

 

[Kamuelaflyer]

Well once you initiate a powertrain module update it automatically does all powertrain modules. Which can be 5 or 6 ish, depends. Then the rest have to be done one by one manually. The only way to not do all the powertrain modules is if you quit the app after one or it crashes and you don't try again.

Thanks for the correction. It’s early here still and I haven’t finished my first cup of coffee. That makes far more sense than what I posted.

 

[Logal727]

Thanks for posting this. This was a really good update for job 1 cars imo. Well worth going to the dealer for.

Yeah I just don’t understand why it expires. Maybe they will renew it?

 

[phil]

I strongly recommend anyone with a 2021 Mach-E built before Sept 30th 2021 get these updates applied...

Thank you, Mach-Lee, very helpful and civic-minded of you. I have a few questions you did not address.

1. My car was built in early September 2021. Does that mean I probably already have most of the updates included in 21P22?
2. I've heard some software updates have made braking worse - lessened regenerative braking, introduced jerky stops, etc. My brakes work fine, and I would not want to change them. Do you think that could happen with 21P22?
3. If I ask the dealer to install 21P22, will they force 22S41 (the BECM recall thing) on me?

I'm a firm believer in "If it ain't broke, don't fix it." With my car being built so close to the September 30 end date, I am concerned I may have little to gain and more to lose. Any advice would be appreciated.

 

[Kamuelaflyer]

Yeah I just don’t understand why it expires. Maybe they will renew it?

?‍. Perhaps they figured that every job 1 car would surely be in the shop for something by that time. Even I got mine in and it's a 100-mile round trip drive. Or perhaps they figured the entire CSP would have been incorporated into some OTA or another by that time.

 

[Logal727]

?‍. Perhaps they figured that every job 1 car would surely be in the shop for something by that time. Even I got mine in and it's a 100-mile round trip drive. Or perhaps they figured the entire CSP would have been incorporated into some OTA or another by that time.

I’d agree if they let everyone know about it, but they specifically didn’t do mailers for it. So strange.

 

[Mach-Lee]

Thank you, Mach-Lee, very helpful and civic-minded of you. I have a few questions you did not address.

1. My car was built in early September 2021. Does that mean I probably already have most of the updates included in 21P22?
2. I've heard some software updates have made braking worse - lessened regenerative braking, introduced jerky stops, etc. My brakes work fine, and I would not want to change them. Do you think that could happen with 21P22?
3. If I ask the dealer to install 21P22, will they force 22S41 (the BECM recall thing) on me?

I'm a firm believer in "If it ain't broke, don't fix it." With my car being built so close to the September 30 end date, I am concerned I may have little to gain and more to lose. Any advice would be appreciated.

Almost all of the 21P22 modules have had software updates in the past year since your car was made. There would definitely be some improvements made (such as the charging curve and charging compatibility), but yes you would also get the latest powertrain software including the recall. That would mean the newer brake feel. Most people get used to it in a couple days but if that's a big sticking point with you, you'll have to consider carefully.

 

[phil]

Almost all of the 21P22 modules have had software updates in the past year since your car was made. There would definitely be some improvements made (such as the charging curve and charging compatibility), but yes you would also get the latest powertrain software including the recall. That would mean the newer brake feel. Most people get used to it in a couple days but if that's a big sticking point with you, you'll have to consider carefully.

Thanks, that's exactly the info I was looking for.

I never charge on the road, so the charging curve has no value for me.
I'm sure I'd get used to the modified brakes, but they're fine now and could only get worse.
I want to wait a bit longer to get the recall software, till the part replacements are going smoothly.

I think I'm gonna pass.

 

[Jim D]

The 21P22 software update program is ending in two months. I strongly recommend anyone with a 2021 Mach-E built before Sept 30th 2021 get these updates applied (if you haven't already) while they are free. They provide many improvements in software made since your vehicle was built (such as PAAK). After the program expires, it will be much harder to get your dealer to update these modules without charging you.

Original forum topic: Customer Satisfaction Program 21P22 - Software Calibration Update

Due to current dealer service backlogs, try to schedule with your dealer ASAP if you still want 21P22 done! You might have to wait a month to get in.

How do I check if I'm eligible for the 21P22 updates?

1. Go here: https://www.etis.ford.com/vehicleRegSelector.do
2. Enter your VIN.
3. Look at the list of Outstanding Field Service Actions for your vehicle.
4. If you see 21P22 in the list (see below), then you are eligible for the updates.

What if I don't see 21P22 listed?

Then it was either done already, or your vehicle is too new to qualify.

I've gotten some OTA updates, do I still need this?

YES! OTAs do not update nearly as many modules as 21P22 does. Most OTAs only update one module, 21P22 updates up to 13 modules. 21P22 also updates modules that have never had an OTA update yet, including the door modules, BCM, and RFA modules.

Will all these modules be updated by OTA eventually?

I wouldn't count on it at this point. Ford is assuming you'd come in for 10k services or recalls so would get these updates during the past year, meaning they wouldn't have to OTA them.

Will this improve PAAK?

YES! The latest RFA module update makes PAAK much more reliable. Significant improvements have been made in the software since your vehicle was built. PAAK is now reliable enough for daily use. I've been using PAAK daily for months, I never carry a fob and it hasn't been a problem.

Will this improve charging?

YES! AC charging speed is slightly improved. DC charging is faster above 80% (charge curve update). Compatibility with certain brands of DC chargers is improved. If you've ever encountered a DC charger that didn't work on the Mach-E but did for other cars, the latest OBCC update might fix that. Battery capacity will be increased to 70/91 kWh with the buffer adjustment.

Will this improve 12V battery issues?

It may. The latest version of the BCM software improves 12V management and some drain scenarios.

What modules are updated?

• Powertrain modules - Front/rear motors, battery control module
• Brake module (ABS)
• On-board AC charger module
• DC-fast charge control module
• Door latch modules
• Body/lights control module
• PAAK module

These are common names. See the list in the original topic for the official module names.

What if some of these modules have already been updated?

Not a problem! Modules that are already up to date will be skipped. In some cases there may be another update available since you last updated. Getting 21P22 done should ensure the listed modules are fully updated. You will not hurt anything getting subsequent updates on the same module.

Is this a recall?

No, it's a customer satisfaction program (CSP). You may get it done at the same time as other recalls however.

How long will this take?

The paid labor time is 1.3 hours. You should expect to drop your vehicle off for one day at the dealer. Rentals for 21P22 are not authorized unless you are getting other repairs done.

What if can't get it done before Nov 30th?

Try to schedule with a different dealer. After Nov 30th you will have to pay for updates out of your own pocket. Estimated cost $200-400.

Can I do this myself?

Yes, but it requires special equipment. See the DIY FDRS topic or contact a forum member near you that does updates.

What if I already got 21P22 done?

You only get to do it once. You may be able to get some updates through other CSPs or TSBs if you are experiencing issues.

This update really did fix PAAK for me, I had removed it before this update and now it works like a charm. Unfortunately it was not a smooth update, when I brought the car home I had to bring it back due to charging issues. The dealer fixed charging, and broke lane centering. They had to re-install the fixes 3 or 4 times to fix lane centering. The car is good now, and I am happy, but my opinion on the software update process is that it still needs work!

 

[06VistaGT]

The 21P22 software update program is ending in two months. I strongly recommend anyone with a 2021 Mach-E built before Sept 30th 2021 get these updates applied (if you haven't already) while they are free. They provide many improvements in software made since your vehicle was built (such as PAAK). After the program expires, it will be much harder to get your dealer to update these modules without charging you.

Original forum topic: Customer Satisfaction Program 21P22 - Software Calibration Update

Due to current dealer service backlogs, try to schedule with your dealer ASAP if you still want 21P22 done! You might have to wait a month to get in.

How do I check if I'm eligible for the 21P22 updates?

1. Go here: https://www.etis.ford.com/vehicleRegSelector.do
2. Enter your VIN.
3. Look at the list of Outstanding Field Service Actions for your vehicle.
4. If you see 21P22 in the list (see below), then you are eligible for the updates.

What if I don't see 21P22 listed?

Then it was either done already, or your vehicle is too new to qualify.

I've gotten some OTA updates, do I still need this?

YES! OTAs do not update nearly as many modules as 21P22 does. Most OTAs only update one module, 21P22 updates up to 13 modules. 21P22 also updates modules that have never had an OTA update yet, including the door modules, BCM, and RFA modules.

Will all these modules be updated by OTA eventually?

I wouldn't count on it at this point. Ford is assuming you'd come in for 10k services or recalls so would get these updates during the past year, meaning they wouldn't have to OTA them.

Will this improve PAAK?

YES! The latest RFA module update makes PAAK much more reliable. Significant improvements have been made in the software since your vehicle was built. PAAK is now reliable enough for daily use. I've been using PAAK daily for months, I never carry a fob and it hasn't been a problem.

Will this improve charging?

YES! AC charging speed is slightly improved. DC charging is faster above 80% (charge curve update). Compatibility with certain brands of DC chargers is improved. If you've ever encountered a DC charger that didn't work on the Mach-E but did for other cars, the latest OBCC update might fix that. Battery capacity will be increased to 70/91 kWh with the buffer adjustment.

Will this improve 12V battery issues?

It may. The latest version of the BCM software improves 12V management and some drain scenarios.

What modules are updated?

• Powertrain modules - Front/rear motors, battery control module
• Brake module (ABS)
• On-board AC charger module
• DC-fast charge control module
• Door latch modules
• Body/lights control module
• PAAK module

These are common names. See the list in the original topic for the official module names.

What if some of these modules have already been updated?

Not a problem! Modules that are already up to date will be skipped. In some cases there may be another update available since you last updated. Getting 21P22 done should ensure the listed modules are fully updated. You will not hurt anything getting subsequent updates on the same module.

Is this a recall?

No, it's a customer satisfaction program (CSP). You may get it done at the same time as other recalls however.

How long will this take?

The paid labor time is 1.3 hours. You should expect to drop your vehicle off for one day at the dealer. Rentals for 21P22 are not authorized unless you are getting other repairs done.

What if can't get it done before Nov 30th?

Try to schedule with a different dealer. After Nov 30th you will have to pay for updates out of your own pocket. Estimated cost $200-400.

Can I do this myself?

Yes, but it requires special equipment. See the DIY FDRS topic or contact a forum member near you that does updates.

What if I already got 21P22 done?

You only get to do it once. You may be able to get some updates through other CSPs or TSBs if you are experiencing issues.

Thanks for posting this. I have a job 1 car and have been stubbornly waiting for OTA to do its job. Finally bit the bullet today and scheduled the updates and 2nd FOB. Got in for 10/15, which isn't too bad.

I fully expect to get about 10 OTA's now that I scheduled a visit ?

 

[available_username2]

I definitely had my dealer do this and know I have the faster charge curve with up to 40kw above 80%, but the etis site lists 21P22. What does that mean?

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